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Rated 4.4 out of 5 by 339 reviewers.
Rated 5.0 out of 5.0 by Happy choice Last minute decision to have time away from stress at home. many places booked up. pleased we ended up here. It met all our needs. Slight problem over IHG points but very patient, mother of 2 boys Kelly helped and also allowed us to book Harrogate Holiday Inn (wished we'd stayed put) August 21, 2014
Rated 4.0 out of 5.0 by August 2014 Friendly staff and very clean rooms. Beds very comfortable. Breakfast choice good. Food (if not added on booking form) very expensive and drinks the same. We had one small problem in bathroom but that was sorted the same morning. Would stay there again if in the area as there was no need to even use the car - public transport almost opposite hotel. August 19, 2014
Rated 5.0 out of 5.0 by Thanks Having had an appalling issue with an awful manager and bad experience with Plymouth Holiday Inn, I was nervous about trying another holiday inn i did not know. The Staff at York holiday inn were helpful, informative and just plain excellent on customer service, thanks for restoring my faith August 18, 2014
Rated 3.0 out of 5.0 by Comfortable stay The hotel was clean and comfortable but some of the areas need attention. The room furniture was very old with a lot of scuff marks. The lifts were very small and just about catered for our luggage. We had the standard internet package (free as a Gold Elite member) but it was very, very slow. If you want faster speed you have to pay extra. August 18, 2014
Rated 4.0 out of 5.0 by Warm We stayed in Yorkshire at the Holiday Inn for a couple of nights whilst visiting the area and taking in the beautiful scenery. The English ladies who dealt with us from Reception were charming, friendly and informative. Our room was light, nice August 17, 2014
Rated 5.0 out of 5.0 by Great weekend Made my stay great and made my in-laws feel very relaxed. The staff where carrying and very helpful even from before my visit will try to visit again soon August 17, 2014
Rated 5.0 out of 5.0 by Genuinely caring staff and comfortable accommodation Hotel was easy to locate. Room, restaurant and bar all felt comfortable. I'll always remember and value the polite, helpful and friendly staff who went out of their way to assist me. August 16, 2014
Rated 5.0 out of 5.0 by friendly staff and great location This is an ideal location to meet up with friends. It has a good restaurant and a great pub opposite if you don't want the bus/taxi into town. We walked in and out of town during our stay. Tadcaster Road is a pleasant stroll and the hotel is perfectly placed to have the hustle and bustle of York on your doorstep but be just out enough to get away from that if you want to. We will definitely be returning again. Staff are very friendly and the rooms comfortable and clean. August 15, 2014
Rated 4.0 out of 5.0 by nice area staff could be a bit more welcoming, and a few more vegetarian dishes on menu. beds comfortable, but cleaning could be improved August 12, 2014
Rated 5.0 out of 5.0 by friendly staff great experience We had a relaxing comfortable stay where staff could not be any more helpful. Hotel was lovely and very comfortable. The one problem we did have was dealt with efficiently and never put a dampner on our stay August 12, 2014
Rated 5.0 out of 5.0 by good location for access to York Staff attitude towards guests excellent spacious seating outside when weather was nice scenery good August 11, 2014
Rated 4.0 out of 5.0 by Excellent Staff The receptionist was utterly professional and very helpful. Checking in took just a few minutes and her demeanor throughtout was friendly and happy. The room service was delivered within the timescales promised and the food was of a good quality. Checking out was swift and breakfast was standard but nice. Overall a comfortable stay, well done. August 11, 2014
Rated 4.0 out of 5.0 by A good example of the best of Holiday Inn Hotels The York Holiday Inn Hotel is in an excellent location, being on a good bus route only 10 minutes into town. There is an substantial free car park within the grounds. Our large corner room was an added bonus. Our visit coincided with an extremely hot period and the aircon in the room struggled to cope. The staff were always helpful. The free internet access although welcome, was rather slow. (I 'tethered' my PC August 5, 2014
Rated 5.0 out of 5.0 by Holiday Home I am a frequent visitor to the Holiday Inn and never come away disappointed. I am always greeted with a warm and friendly welcome. The staff make my stay and are the reason I keep returning to the hotel. They are attentive, courteous and treat me like an old friend. They are well presented, well-mannered and always happy to go the extra mile. The staff that stick out are: Hayley and Jack (nights) on reception, Beth. Lizzie, Jake and Kristy. Darren the duty manger. Thank you!! The hotel itself is set back from the busy road and as a seventies look about it. The food is limited and you can tell most of it is frozen or comes from the micro-wave. I am sorry to say anything negative about this hotel as it’s the one I spend most of my time in away from home but do believe the food as room for improvement. Regards, Dean August 4, 2014
Rated 5.0 out of 5.0 by Nice room, good bar and restaurant Very friendly staff, good food and comfy bed. very efficient staff. Only minus was it was a very hot few days and the air conditioner didn't cope very well but the weather was extremely hot. August 2, 2014
Rated 5.0 out of 5.0 by Excellant Hotel All round an excellent hotel with good keen staff, good car parking, a very good breakfast menu and very attentive staff. Could do with more staff at reception at check out time, The rooms a good size and quite relaxing, pity that the bathrooms are so small. All in all a very good hotel will defiantly stay again August 1, 2014
Rated 5.0 out of 5.0 by Quiet and Relaxing Despite being at full occupancy over a weekend of racing & concerts taking place at York Race Course the hotel was big enough to absorb all it's guests without giving any impression at all of overcrowding. Situated in a pretty suburb of York with access to one of the main roads into the city the hotel was located within a short bus ride or pleasant walk of the main attractions York has to offer. A very pleasant and relaxing stay over 2 nights. July 31, 2014
Rated 3.0 out of 5.0 by Small room poor food for the money We booked an executive room we got a room with executive features but not an executive size there is more room in the stranded rooms and at least in the standard room you get some were to sit other than a computer chair or the bed, There was not enough room to put 2 suit case. If you were to stay at this hotel I would not waste your money with the executive room as value for money is not there and I would eat else were as I have had better food for less money. July 28, 2014
Rated 5.0 out of 5.0 by Good location Stayed for two nights with my mum and teenage daughter. Enjoyed our stay, if bathroom a little tight. Breakfast enjoyable. My daughter loved the pancake maker. Very fresh and tasty (as I tried too). Good location, being not too far from centre, with frequent bus service. Young man at front desk very helpful/efficient. Would definitely stay again if visiting York and would recommend. July 28, 2014
Rated 5.0 out of 5.0 by Comfortable Excellent hotel where I regularly stay. Close to bus transport or racecourse/riverside walk of 30 mins to City Centre. Bathroom recently upgraded unlike previous stay. Air Conditioning throughout hotel and bedroom very welcome as 28 outside. Good breakfast and very pleasant garden restaurant, with choice of areas to sit outside if good weather July 28, 2014
Rated 5.0 out of 5.0 by Great hotel We highly recommend this hotel. We stayed here for four nights July 2014 and we found not one single thing we could possibly have complained about. We were very pleased with everything from the quality of the breakfast to the standard of cleanliness of the guest room. The hotel is great value for money and very well operated. July 28, 2014
Rated 3.0 out of 5.0 by Was it Worth the Money? If you planned to accommodate a whole team in an up-grade executive room, the bed would have been wide enough. If you wanted to admire the beautiful tree tops screening the almost constant passing traffic there were two sets of sliding screens to grapple with before you could find drapes or opening windows. Why does anyone want or need such a massive TV screen or huge revolving desk chair in a room with so little floor area and even less in the en-suite ? How mean to charge for Wi-Fi connection for short stay leisure visitors. However, a very convenient location and attractive well maintained grounds and pleasant helpful staff. July 27, 2014
Rated 5.0 out of 5.0 by Why stay anywhere else? A good centrally located hotel with ample free car parking facilities and space. Good service from friendly staff who are always willing to help. Breakfast is okay, nothing to shout about but there is sufficient variety to kick off the morning. Beds are comfortable with a choice of hard and soft pillows in a firm bed. July 26, 2014
Rated 5.0 out of 5.0 by very quiet excellent hotel,have recommended it to friends. bar prices excessive the only down-side. July 23, 2014
Rated 4.0 out of 5.0 by Good Value for Money Good value hotel approx 10 mins from York City Centre July 21, 2014
Rated 5.0 out of 5.0 by A good nights sleep This hotel was well up to their standard,clean,quiet and comfortable. July 19, 2014
Rated 5.0 out of 5.0 by the bed was great and so was the staff I was so impressed of the hotel it was great and I will allways try to book in to a holiday inn July 17, 2014
Rated 4.0 out of 5.0 by quick break very pleased with the experience - not having stayed in a holiday inn before July 15, 2014
Rated 4.0 out of 5.0 by A consistently good stay This is the 4th time we have stayed here and the good standard of service has always been the same. The only negative this time was the breakfast was not up to its usual standard on the first morning. After that everything was good. Comfortable and clean room and very helpful Staff. We look forward to our next stay. Keep up the good work. July 14, 2014
Rated 4.0 out of 5.0 by Good standard and value The usual good Holiday Inn experience. Could have done with different pillows and the air con was faulty but as only stayed one night didn't worry. Otherwise all was very good. July 10, 2014
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