Rated 4.3 out of 5 by 189
Rated 4.0 out of 5.0 by Nackynoo Good central location but strange experience in the restaurant
The hotel is in a good central location and the rooms were comfortable and clean. We have stayed at this hotel a few times now whilst in York visiting family and are happy to keep returning.
However, we did have a very strange experience in the virtually empty restaurant when we were told that as there were no tables for 2 diners available we would have to sit in the bar to order our food and eat it. This was most strange and, as we suspected, we were forgotten about and had to go to the bar to order our food.
We simply can't understand why as the restaurant was only a quarter full and surely they could have put us on a table for 4 of which there were many available !!! If we hadn't of been so hungry and tired we would have left.
June 2, 2013
Rated 4.0 out of 5.0 by VAILLY first visit, VAILLY PLATINUM MEMBER
a pleasant stay, good meals, reception staff very helpful and knowledgable.
pleased with upgrade, disapponted that bed was not king size.
May 29, 2013
Rated 5.0 out of 5.0 by Dolly6161 Last minute
We managed to book this hotel in the morning of our stay and what a great location. We checked in early and the receptionist was very helpful and cheerful. There did seem to be a buzz in the air. The racing was on its last day and so convienent if we were going,but we did not. We caught bus number 4 to York and had a lovely time. Our room was spacious even though the decor could do with refreshing. However, while there were plenty of staff around at breakfast I must say the hot food could have been hotter, it was more on par with the all you could eat breakfasts. I would think this company would offer better quality. I also wish we could help ourselves to coffee refills as its seems one, is also on the look out for the person with the coffee jug. overall a pleasant stay and we would come back.
May 23, 2013
Rated 2.0 out of 5.0 by gibby48 room
i was in room 406 there was hard blood on the the toilet handel ther was big white stains on the bass of the bed the toliet sink was block big black mark on carpet next to right hand side of the bed left hand window sticking cant open it
May 17, 2013
Rated 5.0 out of 5.0 by AMEAC Very clean and comfortable hotel.
There is no doubt the staff at this hotel make it what it is. They are friendly and accommodating. Nothing is too much trouble. You are made to feel welcome. You are also made to feel important and not 'just another guest'. The hotel itself is clean and very comfortable. I will certainly be back!
May 17, 2013
Rated 4.0 out of 5.0 by Ken12 Nicely decorated room
Enjoyed our stay once again.
Unfortunately the service at dinner was very slow and muddled. It took ages to complete the meal service. There di not seem to be any one in charge. The quality of the food was fair.
However we would book again soon.
May 2, 2013
Rated 5.0 out of 5.0 by 2happypeople A thoroughly relaxing break
We have stayed at the hotel on several occasions, most recently last week, and wish to thank ALL the staff for the excellent standard of service provided.
A special mention to George who makes a real effort to welcome everyone at breakfast.
My husband celebrated his birthday whilst we were staying and it was a lovely surprise to find this was acknowledged by the Hotel.
May 1, 2013
Rated 5.0 out of 5.0 by Paradiddle Good all round
A very enjoyable stay. Location ideal with plenty of parking, nice quiet room and pleasant staff throughout. Breakfast selection, hot and cold very good but the coffee was luke warm and undrinkable. All credit to the breakfast staff who addressed this particular problem with alternative drinks.
Would recommend this hotel for anyone visiting York.
April 30, 2013
Rated 5.0 out of 5.0 by Lewisy Excellent service and facilities
We stayed one night at this hotel last weekend and also had the evening meal. The room was spacious and comfortable and the food was excellent. We were able to leave our car before lunch on the day of arrival and the staff could not have been more helpful. We would not hesitate to stay there again.
April 28, 2013
Rated 3.0 out of 5.0 by Tommo71 Poor Executive Room
Booked an Executive room for a nice weekend away with my wife. The room was as small as other standard rooms with not even an armchair to relax in. Bathroom was so small you couldn't swing a cat in it. Very disappointing. Food was good and staff very polite. If you're planning a special weekend in York, don't book the Executive rooms here.
April 26, 2013
Rated 3.0 out of 5.0 by EFGH Let down by food.
The food delivered by room service was worse than bog standard and I would have expected better food during a hospital stay. I had cheese and biscuits for dessert and I have the feeling that by appearance they had been already served to another guest and then salvaged off the plate on arrival back to the kitchen. None of the food was appetising and I left most of it, resulting to going to bed hungry. The breakfast was not much better with groggy looking fruit on offer, I then had a croissant which was stale and dry.
In comparison I stayed at Leeds Garforth Holiday Inn the following night and the food was fantastic, both served by room service and at breakfast.
It is a shame because the staff were faultless and the room was also very good.
April 24, 2013
Rated 4.0 out of 5.0 by mij52 firm, comfortable bed, good size room, friendly staff
Our room over looked the rear Reception entrance and this is where other guests congregated to smoke. We were disturbed late at night and very early morning by conversations between smokers.
April 22, 2013
Rated 5.0 out of 5.0 by Skez69 Comfy hotel
This hotel has very helpfull staff and a fantastic breakfast mmmm
April 20, 2013
Rated 5.0 out of 5.0 by GEOG Good experience
We have stayed at rthis Hotel a number of times and always
found the Staff very helpful and friendly. It is in a good position by York racecourse but still easy to get into Town by Taxi or Bus.
The Rooms are comfortable and the Hotel Car Park has plenty of room.
April 20, 2013
Rated 5.0 out of 5.0 by Lola22 A pleasant stay.
We stayed at the Holiday Inn 8th-11th of April. The reception staff were very welcoming on our arrival and went out of their way to be obliging.Especially worthy of note was the manager who greeted us on two mornings and asked if we slept well and wished us a pleasant day.These touches make all the difference!
George too was a ray of sunshine in the restaurant always eager to ensure we had a good breakfast. The array of food on offer was excellent.Room comfortable and clean.
A thoroughly enjoyable stay and we would certainly recommend the HOLIDAY INN AT YORK.
April 17, 2013
Rated 5.0 out of 5.0 by zoebee75 Short family stay
We stayed for two nights and had a great overall experience. Our family room was adequate although the double bed could of been a little bigger. Complimentary refreshments including chocolates on arrival were greatly received.
Reception staff were really helpful, friendly and gave us lots of advice including tourist information including bus times and numbers etc.
The best part of our stay had to be the wonderful breakfast. Everything you would need, hot, cold and best of all the pancake machine!! Our daughter loved it!!
More than happy with everything and would almost certainly come back again.
April 16, 2013
Rated 5.0 out of 5.0 by james21 Handy & good food
As always the food was great and the first night was fine.
On our second night it just took rather a long time coming - 45 minutes.
I know you have to look after the tour type customers but if you know you have a large number of people dining at one time it maybe an idea to advise others to maybe book a little later.
We did get a glass of wine each as recompense
April 14, 2013
Rated 5.0 out of 5.0 by Ipad Comfortable bed, helpful and friendly staff
Love staying at this hotel, always clean. Helpfully and friendly staff. Great for parking and always a good nights sleep.
April 13, 2013
Rated 4.0 out of 5.0 by Peevee123 Comfortable hotel out of town and close to racecourse
Hotel is well appointed and rooms are clean. Breakfast is fine but I saw one guest with issues concerning coffee refills. However I never experienced any problems and have no hesitation in recommending hotel to anyone
April 12, 2013
Rated 5.0 out of 5.0 by pete20 1 class service with afirst class smile st
once again a super stay at this very comfortable hotel.from the moment of arrival to departure,the staff make this hotel a pleasure to stay in.the rooms are spotlessly clean and nothing is too much trouble.the food is plentiful with so much choice whatever you may fancy,my wife and i vist york several times a year and do not bother looking at any other hotels so satisfied with the holiday inn.
April 5, 2013
Rated 5.0 out of 5.0 Good location, with friendly and warm staff
Visited Holiday Inn, York whilst looking for properties. The staff on reception were friendly, warm and inviting. Assisted us with local information to aid our search the following day.
The rooms were clean, well maintained and to a good standard.
Overall would recommend to friends and family when they visit us soon. Many Thanks for an enjoyable stay.
April 3, 2013
Rated 4.0 out of 5.0 by Adwyn Good location
A pleasant stay at a comfortable hotel within easy reach of the centre of the city of York
April 3, 2013
Rated 5.0 out of 5.0 by irene1206 Excellent stay
Made very welcome when we arrived. Good big room-both slept really well. Good food and great location. Had booked 3 nights but due to adverse weather had to leave early -just as well as snow was awful. Would stay again.
March 28, 2013
Rated 4.0 out of 5.0 by SheilaD Overall Good -Watch out for phone charges
My room was comfortable with lots of white bedding which was clean; my one experience in the cafe was good. I stayed 6 nights and my experience with staff/service was v. variable. Mostly pleasant but bad telephone experience was memorable!
GOODMy phone didn't work and it was replaced immediately
Reception did a google map for me to get back to MAN airport -good
BAD Phone calls very expensive ( I am US visi tor and would have been cheaper to use my expensive iPhone; No phone book#-- also no number for hotel on phone or in room !!!!; and they were busy at FD and gave me a VERY expensive directory # to call for Brit Air. If guests have to rely on yr staff accessing computer for phone numbers, make sure they can do it quickly pls. I had a phone bill for 35 pounds for this ONE call which FD did reduce by 20 when I left-but all the same!!!)
BAD -room cleaner --sometimes good and sometimes not thorough at all. Tea stain/crumbs left and tissue box and toilet tissue not replaced. I left tip every day, too.
March 26, 2013
Rated 4.0 out of 5.0 by Muirhead51 Mid week break
This hotel is 10mins by bus or taxi from the railwaystation.
I choose this for a midweek break to celebrate my husbands birthday. I did not pay the full price for this hotel as it was a superbreak holiday including train fares. The receptionist gave us a very warm welcome and was very informative of the area.
The room was spotless no complaints at all.
Breakfast was very enjoyable and plenty of choice.
Overall a very good place to stay when visiting York. We would use it again.
March 20, 2013
Rated 4.0 out of 5.0 by Givemeabreak13 Givemeabreak13
Overall a good Holiday Inn.Not a great restaurant experience with mainly young inexperienced staff with little or no waiting on experience/training(you choose),with little attention to detail and more concerned with getting the breakfast tables laid(ate at 8)
Thankfully room great and usual great nights sleep.If I had wanted a drink I would have walked to the local pub.
March 19, 2013
Rated 4.0 out of 5.0 by TANDP Good Location
The location of this Hotel is great, the view out of our bedroom window of the Racecourse was lovely, plus we were able to walk into York as its not to far about 30 minutes, also the free parking is always an added bonus.The bathroom was extremely small but the bed area was a very good size and lovely and warm as you can control your own heating, i felt the bedroom could have been alot cleaner, there was so much dust under the bed i dont think the bed had ever been moved, the kettle lid was dusty and coffee stained, also at the back of one of our bedside tables there was tea/coffee splashes, if we could see them why couldn't Hayley, our cleaner?
Having said these few negatives our overall stay was very good, the breakfast was fantastic, we loved the pancake machine and the staff at breakfast are great, the lady who makes sure everything is well stocked up was lovely and friendly and provided my partner with his cheese on toast every day a big thank you to her and George was always very friendly and helpful.
March 19, 2013
Rated 4.0 out of 5.0 by Sergio1967 Very good hotel
I don't know how many times I have stayed at the Holiday Inn, York but like all previous times, I was not disappointed. Very nice location, nice staff and clean quiet rooms. I hope it is not too long before I am back at the Holiday Inn, York.
March 12, 2013
Rated 5.0 out of 5.0 by Peter47 Good location and service
We had our dog with us and we were delighted with the location next to York Racecourse. We arrived late but were able to completely relax and refreshed for the next day's travel. Will almost certainly stay here again. It is away from the centre of York but it is only an easy bus ride away.
March 11, 2013
Rated 2.0 out of 5.0 by nostalgic Memorable visit to my old uni
Worked out perfectly for a half term break showing my son my old university and university city. Convenient location, good parking, easy to get into city by bus, everything we needed in our room, good food, pleasant dining/bar/lounge area, helpful service, good info about the city & what to do - thank you for making it such a great trip which exceeded expectation!
March 10, 2013