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Rated 4.4 out of 5 by 319 reviewers.
Rated 3.0 out of 5.0 by Just "OK" The core Holiday Inn brand varies significantly from hotel to hotel. The older hotels, like York, are in need of some TLC. The rooms look a very tired, the bathrooms are in need of modernisation - even the lifts have seen better days. As with most HI hotels, the "free" internet access was pretty dire with even the IHG website taking ages to load. The "paid" version was little better and I resorted to using the 4G from my phone instead to power my iPad. The breakfast food quality was at best average, somewhat mass produced with varying results and a coach party meant the restaurant was very crowded even before 8am. Overall a 6-7 out of 10. Staff at reception really to credit for getting the score that high. April 14, 2014
Rated 5.0 out of 5.0 by Friendly helpful service with light, bright room. A well situated hotel with excellent bus service right outside the door. The staff , particularly in the restaurant, were very friendly and helpful and very pleasant to deal with. We had a wonderful break after an awful beginning to 2014. April 7, 2014
Rated 5.0 out of 5.0 by Super stay. We had a lovely few days stay at the Holiday Inn York. The staff are excellent and make you feel valued as a guest in the hotel. We received a lovely welcome by the Receptionist. She gave us information about the hotel and also a map of York and information about the buses and places to visit in the City. The room was warm and spotlessly clean. The bed was comfortable and there is air conditioning available, which is easy to use and works very quickly. We used the restaurant for breakfast and again the staff were very welcoming, helpful and eager to please. The selection of food at breakfast is very good and everything was fresh and of good quality. The tables were cleared very quickly and there was lots of space. The hotel is approximately 2 miles from the City of York. It is a very easy walk though and only took us about 35 minutes. If you don't want to walk there is an excellent bus service just a short walk away which runs every 10 minutes during the daytime and every 30 minutes in the evening. Thank you to all the staff for making our stay a happy one! We will definitely return! April 1, 2014
Rated 5.0 out of 5.0 by A really enjoyable stay A very enjoyable relaxing stay at a very efficiently run property. Whislt the hotel was clearly busy at the time of my stay this was well managed and things went along as though this was a norm the staff could easily cope with. The room was spotlessley clean, the whole hotel had a pleasant ambience, particularly noticeable in the resturant where there was a good selection for dinner, even given that I had chosen the DBB inclusive option. Service was attentive whilst not over fussy, the whole exprience was very enjoyable indeed. Many thanks for a most enjoyable stay, this is definitely a property I will wish to return to. April 1, 2014
Rated 4.0 out of 5.0 An around pleasant experience The staff are welcoming and friendly. Bar meals whilst a bit above average in cost are well worth trying. Rooms comfortable but could do with an uplift, looking a bit worn. Parking and security adequate. March 30, 2014
Rated 5.0 out of 5.0 by The best stay in a while.... Having stayed at a number of Holiday Inn's I am used to the general facilities, however a night at the Holiday Inn was a welcome change with friendly and helpful staff and excellent food. I would certainly recommend to colleagues. March 28, 2014
Rated 5.0 out of 5.0 by Glad to be back Our Wedding Anniversary so where better than York to celebrate. It was where we had our honeymoon. The hotel ticks all our boxes, thanks. March 26, 2014
Rated 4.0 out of 5.0 by Nice Hotel Good hotel close to the racecourse (easy walking distance). Excellent access by local bus or taxi into the town, but far enough away to be away from it all. Only stayed for 1 night, but would definitely stay again if in the area. March 16, 2014
Rated 5.0 out of 5.0 by Home from Home I am a frequent visitor to the Holiday Inn York and am always pleasantly surprised with the hotel and most of all the staff. You are welcomed with a warm and gracious manner (jolenta) and made to feel very welcomed. The rooms are comfortable and spacious with the added plus of SKY television in which you are always guaranteed a quiet night’s sleep. I enjoy the evenings as there is always a member of staff to have a pleasant conversation and put the world to rights. I would like to thank Dan, Sheena and Kristy for their time, patience and treatment I receive on a regular basis. I look forward to staying in the Hotel in the near future. March 2, 2014
Rated 4.0 out of 5.0 by over night stay This was our first stay in a Holiday Inn & probably not our last, the welcome was good the room looked over the front of the hotel & was spotless as was the bathroom, a good size TV to watch the rugby which pleased my husband. We went for the DB&B deal staff were very friendly food not bad drinks a bit expensive but that's part the course in hotels. Sleep wise was nice & quiet until after midnight when a few revellers came in & disturbed us. Breakfast was fantastic great variety & freshly cooked being replenished all the time. Overall a good stay!! February 27, 2014
Rated 5.0 out of 5.0 by nice quiet room Staff were really nice and friendly, large car park room was nice and best of all it was very quiet at night, as a frequent business traveller this is a bonus, the hotel was in a nice part of york not far from the centre (taxi ride) near to the race course, will definitely stay again February 23, 2014
Rated 4.0 out of 5.0 by Comfortable stay. Reception staff very welcoming and helpful. Room was very comfortable and quiet. Breakfast choice was extensive and tasty. February 15, 2014
Rated 5.0 out of 5.0 by Recent visit to York Really enjoyed our stay. Good food, usual room, friendly staff. Great location for York. Highly recommended. February 12, 2014
Rated 4.0 out of 5.0 by Comfortable stay but the wifi charges are too high Staff were very friendly and somewhat apologetic about the excessive wi-fi charges. Room was very comfortable and breakfast was good with helpful staff. Would recommend. Great location and very handy for York Racecourse and touring York City. February 9, 2014
Rated 4.0 out of 5.0 by york very accessible Stayed here in the past & found reception staff much improved( from last visit which was why I was reluctant to stay again) Room on 2nd floor comfortable but "tired-looking" paintwork in bathroom could do with brightening up!. Also window inner curtains grubby in appearance (dirty grey at the tops) Bit disappointing as a Rewards member.. Good breakfasts, & staff George & Veronica pleasant, helpful etc ( However one younger female staff member appeared happier talking on mobile at one point & HAD TO BE ASKED TO REMOVE USED PLATES - despite bringing us fresh tea-*plates removed with no apology or expression! ) A little extra training in customer relations needed! Stayed at HIE York in Dec 2013 -young staff there could teach her good customer service .Would stay again but hope rooms improve February 5, 2014
Rated 4.0 out of 5.0 by Business Stay Room was comfortable and clean, the bathroom was a bit dated but did have a bath ++. The bar area was a nice place to sit, service was slow but that may have been a one-off. I get confused about the free wifi for gold elite (in London I get a code for the fast internet) but here I was told it was free to all so I don't see it as an extra. Overall I would recommend and stay again when next in York. I must also mention that when I booked online I messed it up and rang the hotel direct to sort the booking out. The lady that answered the query was brilliant and sorted me out without any fuss +++ February 3, 2014
Rated 5.0 out of 5.0 by Staff are always very helpful and courteous...Always excellent food... Always stay here on business....Always a warm welcome...Never go out to eat as the food is always superb... Highly recommended... February 3, 2014
Rated 4.0 out of 5.0 by All round good experience This Holiday Inn offers a great location which is easy to find and has ample free parking. It has a more traditional Holiday Inn feel which starts with a warm greeting on arrival and follows throughout the hotel. The restaurant staff are particularly good which more than compensates for an unimaginative menu. No real negatives for me with a comfortable bed and a good nights sleep. Would use this hotel again when next in the area. January 27, 2014
Rated 4.0 out of 5.0 by 4th time back. As always, the staff are fantastic and cant do enough for you. I have got to ssy I was disappointed with the food this time but every one has a blip at some time and it wont stop us returning. January 17, 2014
Rated 4.0 out of 5.0 by Birthday visit to York Great hotel, good links to city. Should be free-wifi, coming soon. Staff very attentive. Great value breakfast January 15, 2014
Rated 5.0 out of 5.0 by Suits us down to the ground. This Hotel really suits us, you can walk into York if you want to in approx 15 mins but taxi services are excellent and very easy to book at reception. We like rooms 114-122 ect as these are only one floor up and you don't need the lift and also they have a lovely view of a pleasant garden area and you are not overlooked. The Breakfast at this hotel is excellent and nothing is too much trouble, every member of staff me and my husband came in contact with was helpful and pleasant with out being false. We don't go to the races but this hotel would be perfect if we did as you can walk through at the back straight into the racecourse. We have now stayed at this hotel approx 4 times and even though there are closer hotels to the Centre of York this is the one we keep rebooking as for us it's perfect. LYNN. January 13, 2014
Rated 5.0 out of 5.0 by Overall lovely stay We came to York over New Year for 2 nights, the staff were very accommodating, the room was very nice and clean. There was some misunderstanding on the time of breakfast, and so we arrived too late but when we explained to the reception staff, they were very kind to arrange for the chef to cook us some breakfast anyway. I'll definitely be going back when we're in York again in the summer. January 11, 2014
Rated 4.0 out of 5.0 by will return lovely staff. Room clean bed comfortable wanted to take it home nice sized tv .One small moan bathroom to small . Lovely relaxing feeling in the hotel .Breakfast excellent . January 5, 2014
Rated 4.0 out of 5.0 by Comfortable 4 night stay A good , friendly welcome by the receptionists on arrival. Allocated a nice room on the 4th floor overlooking Tadcaster Road. Though this was not our first stay in York, it was the first time at the Holiday Inn. The room and bed was comfortable and the breakfast up to standard. We mostly had the English Breakfast which was hot and freshly cooked. The bar area is pleasant to sit in to enjoy a drink, even if the coffee's seemed a bit overpriced. I am sure we will return to stay again sometime in the future. January 4, 2014
Rated 5.0 out of 5.0 by Post Christmas Pick me up! We always try to get away between Christmas and New Year because it is a real tonic to have a short break to look forward to. This hotel serves our needs perfectly. We catch the frequent bus number 4 outside the hotel or walk if the weather is good into York (30 mins).On our return we sometimes have a drink in The Fox and Roman opposite the hotel (good atmosphere and food). The chip shop is excellent ,but check opening times. The staff are friendly and professional. The hotel feels safe and comfortable but corporate. The breakfast buffet was adequate and the dining room comfortable. January 3, 2014
Rated 5.0 out of 5.0 by excellent service We had a great short break here over the Christmas holiday and will be booking up again soon. Great location and very helpful and friendly staff. January 2, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Staff friendly and helpful. Room good though a tad "cosy" for 2. Food was fine (except the rock hard black pudding at breakfast). the hotel was busy but the noise levels were low. Overall - an enjoyable stay. January 2, 2014
Rated 4.0 out of 5.0 by Good Christmas Break The staff were very friendly and efficient. By booking early we had a very good deal on an executive room. There was plenty of space, a very comfortable bed, and it was quiet. I appreciated the eye level fridge with a glass door, the efficient air conditioning and a user friendly shower with grab rail and non slip mat. The bathroom was a bit small however. The evening meal was not very good but the staff were very apologetic and reduced the bill. The breakfast was excellent. My major gripe was the exorbitantly expensive wifi in the room and the public areas. I was told that this would change soon. The sooner the better! Overall it was a very pleasant experience. January 1, 2014
Rated 4.0 out of 5.0 by Handy hotel for York centre Good, comfortable hotel with friendly staff but do make sure to purchase breakfast vouchers in advance to void the full price. January 1, 2014
Rated 4.0 out of 5.0 by Christmas Break We booked this hotel for a break after Christmas as we have stayed here many times. The hotel is on the main road into York near the racecourse. As it has a large free car park it is ideal for leaving your car there and going into York for the day. Buses are readily available into the city centre from the main road, or you can easily walk there. It takes 30 mins. to walk to Micklegate and a further 10 to the centre. On arrival the staff on reception were excellent and very friendly. The lobby area is spacious well appointed plenty of seats. Our room was on the fourth floor overlooking the garden and some spectacular trees. The room was of a fair size with all the usual Holiday Inn amenities and all working. The temperature was easily controlled and comfortable. The room appeared to be well cleaned, but on further inspection we found discarded sweets under the bed. We did not eat in the restaurant this time as in the past we have found it to be overprice for what it is. I would recommend the 'windmill pub' at Micklegate for eating out. Staff in the restaurant at breakfast were all very friendly and the food was good, although they struggled to keep the hot buffet topped up. My only real criticism was the plates in the restaurant. They were dirty! I had to take off 4 from the stack before I found a clean one. This is because they use a dishwasher but no one checks them after. I did mention this to a member of staff on the first morning and was told it would be sorted. Second morning..........still dirty plates! Get that sorted and this would be an excellent place to stay for a visit to York. December 30, 2013
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