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Rated 4.4 out of 5 by 341 reviewers.
Rated 5.0 out of 5.0 by Fantastic stay We have just returned from our stay in the Holiday inn York and we must say how fantastic it was. I booked 2 rooms for two families (2+2) and it couldn't have been any better than having a joining rooms! The package also included our 1st night evening meal and wasn't expecting it to be a 3 course meal off the menu. We couldn't fault a thing about our whole stay, the kids (all being under 9yrs old) had a lovely time, the staff were very friendly and helpful. We would stay here again and recommend it to anyone looking to visit York. The location was great for hopping on the bus into town and run till 11.30pm, just look for the number 4 bus! Only down point was having to pay for the wi fi June 7, 2014
Rated 5.0 out of 5.0 by Great stay at York Good hotel, helpful and friendly staff, very clean and pleasant surroundings. Comfortable bed, quiet and everything you could wish for during a leisure break June 5, 2014
Rated 5.0 out of 5.0 by comfortable hotel to relax in Have stayed many times always a pleasure will be back again next year June 3, 2014
Rated 5.0 out of 5.0 by Comfortable room - Comfortable room - Friendly staff - Good location ( for our visit requirements) June 2, 2014
Rated 4.0 out of 5.0 by Dated Not the most attractive Holiday Inn we've stayed in; due for a refurb! June 1, 2014
Rated 3.0 out of 5.0 by Convienient Reception staff make this hotel, they are ALL so helpful and plenty of car parking. As always breakfasts at the Holiday Inn are superb. All the usual refinements, but for the first time I have a couple of niggles, of which there was no point complaining as they are a long term fix. Firstly this was the smallest bathroom I have even used, almost akin to that of an aircraft. To close the door I had to straddle the toilet, or get in the bath, so did my fiancee. Room not cleaned properly and tea/coffee/sugar/milk was not replenished on one night, which meant a trip to reception late in the evening. Not keen on the sliding wooden screens. On the first night I did not realise until the morning that my partner had struggled to close them. A huge gap meant that sun came streaming in at around 4am. The next night I did my best to close them tighter, with some improvement. Holiday Inns may wish to reconsider this choice of blind. If you got bored with hotel dining, there were two pubs immediately outside on the main road. Both I can highly recommend. May 30, 2014
Rated 5.0 out of 5.0 by great weekend stay thanks to staff for making our wedding anniversary stay a real treat, card and gifts in room. the executive room was clean, tidy and comfortable, all staff very pleasant and nothing to much trouble, would stay here again.. May 28, 2014
Rated 4.0 out of 5.0 by Great Service, location and staff Regular customer at hotel but hotel never fails to surpass last visit. Stayed in other Holiday Inns but the York hotel is favourite due to polite friendly welcome received on every occasion! Special thanks for Beth, Kirsty, Riyaza and Dan for always going above and behond. Look forward to next visit. Dean May 28, 2014
Rated 5.0 out of 5.0 by Great stay! Perfect location on bus line into city (or drive in and park close to gate). Service was great, room was clean, large and comfortable. Breakfast was delicious. May 21, 2014
Rated 4.0 out of 5.0 by Excellent half board deal Stayed for May race meeting on d b b basis. Booked early for a good deal, food and accommodation where excellent,very polite staff , Although the hotel was fully booked it was quiet at night, so slept well, very handy for the racecourse at the bottom of cherry lane. Just waiting for next years offers to come on line May 19, 2014
Rated 5.0 out of 5.0 by Highly Recommended We had a 'perfect' stay at the Holiday Inn last weekend. All the staff were brilliant.... especially reception. The room was very comfortable for my family of 4 ... with effective quiet aircon. Its a lovely walk into the city from the hotel. Breakfast was great - kids loved the make your own pancakes facility! We will stay again. Thanks to the management and team. May 15, 2014
Rated 5.0 out of 5.0 by welcoming, comfortable and relaxing Booked into the holiday inn for three nights. On arrival there was a wedding being held, this did not have any impact during our stay, there was plenty of room in the bar area for us without feeling we were imposing on the wedding party. The room was extremely comfortable with no outside noise. Facilities fantastic and the staff there to help our every need in a sincere and polite manner. Breakfast catered for all needs. Would highly recommend anyone wanting to stay at the holiday inn. May 10, 2014
Rated 4.0 out of 5.0 by Excellent service and good value My Wife, son and I enjoyed our stay at Holiday Inn York. Staff were very pleasant and helpful and the breakfast selection was good and fresh. The only criticism was that the dinner menu is limited and a tad expensive for what it is. Did not expect to pay for rolls and butter as separate selection. Saying that, the quality of food was good and we all enjoyed our selections. We Stayed at the Holiday Inn Express York last year and both offered good service. May 10, 2014
Rated 4.0 out of 5.0 by Break in York We had a very pleasant stay the staff were very efficient , food Good and the hotel was clean and comfortable we will return to This hotel for a few days again as is it is only a two + hour drive From cumbria. Thank you May 10, 2014
Rated 3.0 out of 5.0 by Terrible new menue Not what I expected from a Holiday Inn. Good for parking, evening meal terrible, good nights sleep.Shower wouldnt turn off so the water to my room was switched off but no one thought to ask me if I needed some water for tea/coffee or to brush my teeth. May 10, 2014
Rated 5.0 out of 5.0 Overall service All staff that we had dealings with we're completely efficient, extremely friendly and helpful especially the dining room staff. Our room was excellently maintained and papers were delivered as requested. One minor fault was that there could have been another chair in the room (easy chair) May 4, 2014
Rated 5.0 out of 5.0 by Lovely Easter break A really relaxing and comfortable Easter break. Clean and tidy rooms with very friendly and helpful staff, excellent meals with lots of choice. We will be booking for next Easter. April 27, 2014
Rated 4.0 out of 5.0 by Good but limited Checkin was very efficient - I expect nothing less as a gold card holder - and all of the staff were genuinely welcoming and helpful throughout our stay. The rooms were clean and tidy and it is refreshing that these hotels still provide toiletries including proper soap. Two minor faults with the room were dealt with quickly and efficiently. Our room was not noisy, we were able to sleep with the windows open, but he A/C also worked well, though the hotel itself (corridors etc) were too warm, so we needed both even in April. The rooms were not very big, much smaller than other cheaper brands, and the room prices reflect the premium that is charged in York. It's convenient for the racecourse, and we comfortably walked to and from town, though the park-and-ride passes the front. We did not eat in the hotel. I'll stay again. What higher praise can I give? April 25, 2014
Rated 2.0 out of 5.0 by Reception girls were great We greeted by a lovely girl on reception, and very helpfully in fact both girls on duty on Saturday 19th April, were very helpful, thank you girls. Our room was very average but very disappointed by the very small bathroom and stained grouting around the tiles under the shower base over the bath and also the lime scale around the tap outlets , this can be removed very easily but does take a little time. As for having to pay for internet, I was very disappointed as it is available in other hotels charging as much as Holiday Inn. The room looks very tired. I would much rather stay at Premier inn anytime and will in the future. Mrs C Ashdown April 23, 2014
Rated 3.0 out of 5.0 by Pleasant stay - poor breakfast Upgraded on arrival and the staff at check in were very good. The room was fine with a reasonable outlook. It's quite a walk from the centre of York so I probably wouldn't choose to stay so far out again. I paid a premium as I only booked the day before. The value wasn't therefore great and the complimentary internet speed was awful. I had to pay £10 to get something practical. I note this more and more in IHG properties and it's become a stealth charge. It isn't good and it will encourage me to choose other options . The bar area was good and this switched over to breakfast in the morning. As ever, it was the easy for the hotel troughs. However, despite only wanting bacon and eggs I was unable to get any. Each time they were brought out a wave of Chinese guests removed the lot! Formal queues did not apply here and after 3 attempts I gave in. Again the staff were good but items were not replenished quickly and I had to leave for business. Overall - a dated property, good staff, not so good location, dreadful internet and a poor breakfast. April 23, 2014
Rated 5.0 out of 5.0 by Great stay. Enjoyed our stay. Food and service good. Would like to have the specials board changed daily. We stayed three nights and would have liked a different choice. Would return as hotel is clean and welcoming and good location for park and ride to York . April 19, 2014
Rated 4.0 out of 5.0 by Commendable This was the second Holiday Inn that we had stayed in in the last few weeks. By comparison the one at York was superior to the other one and our stay was commendable. The hotel was easy to find and easy to travel in to the city although with it being during the Easter vacation traffic was a lot easier than we had expected. We are most likely to stay at this hotel again when we visit the area April 18, 2014
Rated 3.0 out of 5.0 by Just "OK" The core Holiday Inn brand varies significantly from hotel to hotel. The older hotels, like York, are in need of some TLC. The rooms look a very tired, the bathrooms are in need of modernisation - even the lifts have seen better days. As with most HI hotels, the "free" internet access was pretty dire with even the IHG website taking ages to load. The "paid" version was little better and I resorted to using the 4G from my phone instead to power my iPad. The breakfast food quality was at best average, somewhat mass produced with varying results and a coach party meant the restaurant was very crowded even before 8am. Overall a 6-7 out of 10. Staff at reception really to credit for getting the score that high. April 14, 2014
Rated 5.0 out of 5.0 by Friendly helpful service with light, bright room. A well situated hotel with excellent bus service right outside the door. The staff , particularly in the restaurant, were very friendly and helpful and very pleasant to deal with. We had a wonderful break after an awful beginning to 2014. April 7, 2014
Rated 5.0 out of 5.0 by Super stay. We had a lovely few days stay at the Holiday Inn York. The staff are excellent and make you feel valued as a guest in the hotel. We received a lovely welcome by the Receptionist. She gave us information about the hotel and also a map of York and information about the buses and places to visit in the City. The room was warm and spotlessly clean. The bed was comfortable and there is air conditioning available, which is easy to use and works very quickly. We used the restaurant for breakfast and again the staff were very welcoming, helpful and eager to please. The selection of food at breakfast is very good and everything was fresh and of good quality. The tables were cleared very quickly and there was lots of space. The hotel is approximately 2 miles from the City of York. It is a very easy walk though and only took us about 35 minutes. If you don't want to walk there is an excellent bus service just a short walk away which runs every 10 minutes during the daytime and every 30 minutes in the evening. Thank you to all the staff for making our stay a happy one! We will definitely return! April 1, 2014
Rated 5.0 out of 5.0 by A really enjoyable stay A very enjoyable relaxing stay at a very efficiently run property. Whislt the hotel was clearly busy at the time of my stay this was well managed and things went along as though this was a norm the staff could easily cope with. The room was spotlessley clean, the whole hotel had a pleasant ambience, particularly noticeable in the resturant where there was a good selection for dinner, even given that I had chosen the DBB inclusive option. Service was attentive whilst not over fussy, the whole exprience was very enjoyable indeed. Many thanks for a most enjoyable stay, this is definitely a property I will wish to return to. April 1, 2014
Rated 4.0 out of 5.0 An around pleasant experience The staff are welcoming and friendly. Bar meals whilst a bit above average in cost are well worth trying. Rooms comfortable but could do with an uplift, looking a bit worn. Parking and security adequate. March 30, 2014
Rated 5.0 out of 5.0 by The best stay in a while.... Having stayed at a number of Holiday Inn's I am used to the general facilities, however a night at the Holiday Inn was a welcome change with friendly and helpful staff and excellent food. I would certainly recommend to colleagues. March 28, 2014
Rated 5.0 out of 5.0 by Glad to be back Our Wedding Anniversary so where better than York to celebrate. It was where we had our honeymoon. The hotel ticks all our boxes, thanks. March 26, 2014
Rated 4.0 out of 5.0 by Nice Hotel Good hotel close to the racecourse (easy walking distance). Excellent access by local bus or taxi into the town, but far enough away to be away from it all. Only stayed for 1 night, but would definitely stay again if in the area. March 16, 2014
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