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Rated 4.4 out of 5 by 304 reviewers.
Rated 5.0 out of 5.0 by Disabled bathroom moans!I Unfortunately the floor surface was too hard and slippery. I would prefer the plastic variety of rinse cups as the glass ones caused me grave concerns. That said both the bathroom and bedroom were a well appreciated size. September 25, 2013
Rated 3.0 out of 5.0 Pity about the WiFi Very comfortable and clean down to the choice of soft or hard pillows. It is a little away from the town centre (40 min walk to the Minster) but is well served by buses. Sadly I won't be back as the minimum charge of £19.95 for WiFi access to emails is excessive - I don't want to download films so why do I have to pay for doing so? Way out of line with competitors here, this charge is antedeluvian - a pity. September 22, 2013
Rated 5.0 out of 5.0 by Very Relaxed Stay Was staying at the holiday in York for a training course and found my room very comfortable and clean and well stocked with everything I could need. Reception staff were extremely friendly and helpful as we're the bar and restaurant staff. Breakfast was plentiful and very good. September 21, 2013
Rated 4.0 out of 5.0 by good stay overall the room was perfect and food in the restruant nice however the service in the restruant was very slow even though we were one of the only people in. Also a service charge was added to my bill even though I was a table of only 3 and the service was bad. September 21, 2013
Rated 5.0 out of 5.0 by Lovely welcome. We were greeted by Hayley on the desk and this is the second time this has happened. She is always cheerful and a pleasure to talk to my wife and I were upgraded which was a nice treat and she warned us that breakfast would be very busy early because of three coach parties that were staying .A very pleasant stay. September 21, 2013
Rated 4.0 out of 5.0 by Exellent Breakfast Myself and two adult daughters stayed overnight whilst visiting York. We had booked through an agency who had been aware we were three adults, reception staff said that the room was booked for two only and that there would be an extra charge, we disputed this and the receptionist handle this with dignity, smiled and handed over our keys. we had a lovely stay, room big enough and very clean, welcoming staff, breakfast very good 'help yourself'....freshly cooked, would return again! however some may find it a little outside of York nearer to the racecourse. September 5, 2013
Rated 3.0 out of 5.0 by Could have been better This was our forth Holiday Inn stay in 4 weeks. All the other experiences were better. I think we just had an out of character moment. the room wasn't prepared for three people. The bathroom wasn't adequately cleaned. No third cup or towels. No milk for tea and coffee. The sofa bed was abysmal September 4, 2013
Rated 4.0 out of 5.0 by Enjoyable stay Staff very helpful and polite on arrival and everything after was very good. Room clean and comfortable, lovely hot water and having a little one the buffet breakfast with pancake machine a wonderful idea August 31, 2013
Rated 5.0 out of 5.0 by Once again fantastic We've stayed here on numerous occasions on visits to York. Here you will find plenty of parking spaces, FREE, as you'll find parking in York extremely expensive. It's around 2 miles from the centre of York but is easily reached by a cab or bus. The hotel has nice surroundings and is peaceful. Breakfast is great, especially the pancakes & the evening meal is fine too. There is a nice pub across the road if you fancy a change and the food is really good there too, a very friendly place. We love York! August 31, 2013
Rated 4.0 out of 5.0 by Room a bit noisy. We had to phone reception at 3.00 AM. Guests where in the covered area making a lot of noise this had been going on for over an hour. So I would not have a room over reception when we go again. August 30, 2013
Rated 5.0 out of 5.0 by Nice Hotel Great Service We have stayed at the Holiday Inn York many times. It may be a little out of town but a nice walk into the city - we usually end up with a taxi back though! Always quiet and relaxing, the way a hotel should be. The staff were friendly and helpful and nothing was too much trouble. August 29, 2013
Rated 4.0 out of 5.0 by Restaurant FROM ARRIVAL UNTIL DEPARTURE THE STAFF WERE EXCELLENT. OUR ROOM WAS VERY COMFORTABLE AND KEPT CLEAN. IN THE RESTAURANT GEORGE, OF COURSE & JADE WERE FIRST CLASS. THE ONLY NEGATIVE WAS THE FOOD :- BREAKFAST , WHILST THE SELECTION WAS FINE THE FOOD WAS OVERCOOKED AND/OR STANDING FOR TOO LONG. DINNER, WHILST THE FAYRE WAS WELL COOKED AND PRESENTED WE WERE DISSAPPOINTED THAT THE MENU DID NOT CHANGE DURING OUR 6 NIGHT STAY. WE ALSO FOUND THE PRICING STATEGY RATHER STRANGE I.E. SUPPLEMENTS - RATHER WEIRD ;- 1 ITEM £4.75 PLUS SUPP. 2 ITEM £4.75 NO SUPP. August 29, 2013
Rated 5.0 out of 5.0 by august bank holiday we stayed in an accusing disbled facilities as have only recentlybecom e disabled . the rooms were very clean and comfortable .kelly and hayley at reception were extremely nice, as were all the staff August 28, 2013
Rated 5.0 out of 5.0 by Comfortable room, good food and excellent staff a clean and comfortable room, the food was good value and fresh and the staff were polite and very helpful, plus free parking! August 27, 2013
Rated 5.0 out of 5.0 by Regular visitor As a regular visitor to this hotel I am always warmly welcomed and any requests as part of my booking are consistently met. The rooms are comfortable and spacious and I particularly like having a fridge in the room. I wouldn't stay anywhere else for my trips to York. August 26, 2013
Rated 4.0 out of 5.0 by Nice and clean., but... It would have been nice if that York Holiday Inn had the same policy as in the Sheffield one - i.e. complementary breakfast... August 25, 2013
Rated 5.0 out of 5.0 by pleasant stay We stayed for 3 nights for a short break. We have stayed before and would recommend the hotel for cleanliness and friendliness of all the staff. We will certainly be staying again. Thank you. August 24, 2013
Rated 4.0 out of 5.0 by Nice location but expensive for what you get The hotel is out of town but well served by buses and taxis. The building is a typical 1960s concrete block with clumsy new double glazed windows. The grounds were well kept and attractive. Parking was easy. The reception staff were friendly and helpful. We had an executive room which seems to offer a huge bed but little else. The bathroom was small, pokey and dated. The tiny heated towel rail couldn't possible cope with more than a medium towel for one. The air con was quiet and efficient. Room service was quick and efficient although the tray left mid afternoon was still there at midnight. The bar was poorly stocked (no Cinzano), very expensive and with an inexperienced barman who refused a customer a Bloody Mary on the grounds it was a cocktail. The customer finally got a vodka with tomato juice mixer! The restaurant was bland and uninviting and very noisy. It was OK for the usual breakfast free for all. For dinner we went over to the Fox & Roman pub opposite and had a lovely meal in a warm cozy atmosphere. Quite a few other hotel guests seem to have the same idea! It was relatively cheap too! I ordered the Sunday Times but on Saturday morning got The Sun and The Times (DOH!) I returned these unread but they still appeared on the bill, although quickly removed when queried by me. My other gripe is the charges for WiFi in an executive room. Give us a break, every greasy spoon in town offers free WiFi. Overall the stay was expensive when considering breakfast was extra! Holiday Inn needs to raise it's game if it wants to keep this Priority Club member August 24, 2013
Rated 3.0 out of 5.0 by Small bedroom and even smaller bathroom First time we had stayed at the Holiday Inn chain and we were very dissapointed. The bedroom was small and the bathroom even smaller! The inner layer of the shower curtain was supposed to be white but it was a horrible discoloured yellowy colour. The bathroom smelt of stale dank water. August 22, 2013
Rated 5.0 out of 5.0 by George is fantastic! I have stayed here many times and always had a great experience. August 20, 2013
Rated 5.0 out of 5.0 by Holiday Inn York Exceptional value for money. Special deals for kids make a huge difference to the cost. Staff could not have been more helpful and especially the Restaurant Manager. Room was comfortable and had everything needed. Will certainly be back and recommend to others with young children as an excellent base for visiting York. August 15, 2013
Rated 5.0 out of 5.0 by Spacious well appointed room Great hotel, great rooms in very convenient location. August 14, 2013
Rated 4.0 out of 5.0 by Great Stay I enjoyed the staff's courtesy towards ensuring I was comfortable and had what I required during my stay. The cleaning staff was efficient and friendly. The Dining Room Captain was very friendly and tried to make you feel at home during my 3 week stay. August 14, 2013
Rated 4.0 out of 5.0 by Great service Stayed with my daughter and mother, the hotel is a little dated and could do with updating but the staff couldn't do enough to help. The room was comfortable but I wouldn't say it was a deluxe, the tv didn't show what was on tv and the pay films wouldn't work I should have reported this but left it till check out, We were on the meal plan and found the menu quite restrictive and felt the meals were expensive for what you got. But please don't let this put you off this hotel the above was over shadowed by how nice and helpful all of the staff at this hotel have been. August 12, 2013
Rated 4.0 out of 5.0 by Not Bad, but the bathrooms are absolutely tiny This hotel is fine with the exception of the bathroos, which are pathetic. Food is good and hot, SKY TV, lovely bar staff parking is easy. August 12, 2013
Rated 4.0 out of 5.0 by Good location and great staff. We have stayed here a few times, it has easy access from A1M. Only a short bus trip into the city centre although we walked it this time as the weather was great. Very friendly staff make you feel welcome.... even lent us a brolly just in case it rained! At last.... free WiFi.... and now Starbucks as well... brilliant! August 9, 2013
Rated 4.0 out of 5.0 by my stay in york great place to stay in york not far from shops and places hotel very good staff are very help the best holiday inn i have stayed in all good August 8, 2013
Rated 5.0 out of 5.0 by Ideal location for access to York Race Course Excellent accommodation at amazingly reasonable rates. Will definately recommend to friends and family. August 5, 2013
Rated 5.0 out of 5.0 by Great service What stands out about this Holiday Inn is the level of customer service. Particularly of note were Niki on reception, and George and Veronica in the restaurant at breakfast time. The room - as well as the whole hotel - was clean, and well presented. Will certainly consider this hotel when on business again in the future. Many thanks. July 29, 2013
Rated 5.0 out of 5.0 by High standards all round Always enjoy our stay here. High standards of cleanliness comfortable rooms, pleasant staff. July 29, 2013
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