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Rated 4.4 out of 5 by 370 reviewers.
Rated 4.0 out of 5.0 by over night stay This was our first stay in a Holiday Inn & probably not our last, the welcome was good the room looked over the front of the hotel & was spotless as was the bathroom, a good size TV to watch the rugby which pleased my husband. We went for the DB&B deal staff were very friendly food not bad drinks a bit expensive but that's part the course in hotels. Sleep wise was nice & quiet until after midnight when a few revellers came in & disturbed us. Breakfast was fantastic great variety & freshly cooked being replenished all the time. Overall a good stay!! February 27, 2014
Rated 5.0 out of 5.0 by nice quiet room Staff were really nice and friendly, large car park room was nice and best of all it was very quiet at night, as a frequent business traveller this is a bonus, the hotel was in a nice part of york not far from the centre (taxi ride) near to the race course, will definitely stay again February 23, 2014
Rated 4.0 out of 5.0 by Comfortable stay. Reception staff very welcoming and helpful. Room was very comfortable and quiet. Breakfast choice was extensive and tasty. February 15, 2014
Rated 5.0 out of 5.0 by Recent visit to York Really enjoyed our stay. Good food, usual room, friendly staff. Great location for York. Highly recommended. February 12, 2014
Rated 4.0 out of 5.0 by Comfortable stay but the wifi charges are too high Staff were very friendly and somewhat apologetic about the excessive wi-fi charges. Room was very comfortable and breakfast was good with helpful staff. Would recommend. Great location and very handy for York Racecourse and touring York City. February 9, 2014
Rated 4.0 out of 5.0 by york very accessible Stayed here in the past & found reception staff much improved( from last visit which was why I was reluctant to stay again) Room on 2nd floor comfortable but "tired-looking" paintwork in bathroom could do with brightening up!. Also window inner curtains grubby in appearance (dirty grey at the tops) Bit disappointing as a Rewards member.. Good breakfasts, & staff George & Veronica pleasant, helpful etc ( However one younger female staff member appeared happier talking on mobile at one point & HAD TO BE ASKED TO REMOVE USED PLATES - despite bringing us fresh tea-*plates removed with no apology or expression! ) A little extra training in customer relations needed! Stayed at HIE York in Dec 2013 -young staff there could teach her good customer service .Would stay again but hope rooms improve February 5, 2014
Rated 4.0 out of 5.0 by Business Stay Room was comfortable and clean, the bathroom was a bit dated but did have a bath ++. The bar area was a nice place to sit, service was slow but that may have been a one-off. I get confused about the free wifi for gold elite (in London I get a code for the fast internet) but here I was told it was free to all so I don't see it as an extra. Overall I would recommend and stay again when next in York. I must also mention that when I booked online I messed it up and rang the hotel direct to sort the booking out. The lady that answered the query was brilliant and sorted me out without any fuss +++ February 3, 2014
Rated 5.0 out of 5.0 by Staff are always very helpful and courteous...Always excellent food... Always stay here on business....Always a warm welcome...Never go out to eat as the food is always superb... Highly recommended... February 3, 2014
Rated 4.0 out of 5.0 by All round good experience This Holiday Inn offers a great location which is easy to find and has ample free parking. It has a more traditional Holiday Inn feel which starts with a warm greeting on arrival and follows throughout the hotel. The restaurant staff are particularly good which more than compensates for an unimaginative menu. No real negatives for me with a comfortable bed and a good nights sleep. Would use this hotel again when next in the area. January 27, 2014
Rated 4.0 out of 5.0 by 4th time back. As always, the staff are fantastic and cant do enough for you. I have got to ssy I was disappointed with the food this time but every one has a blip at some time and it wont stop us returning. January 17, 2014
Rated 4.0 out of 5.0 by Birthday visit to York Great hotel, good links to city. Should be free-wifi, coming soon. Staff very attentive. Great value breakfast January 15, 2014
Rated 5.0 out of 5.0 by Suits us down to the ground. This Hotel really suits us, you can walk into York if you want to in approx 15 mins but taxi services are excellent and very easy to book at reception. We like rooms 114-122 ect as these are only one floor up and you don't need the lift and also they have a lovely view of a pleasant garden area and you are not overlooked. The Breakfast at this hotel is excellent and nothing is too much trouble, every member of staff me and my husband came in contact with was helpful and pleasant with out being false. We don't go to the races but this hotel would be perfect if we did as you can walk through at the back straight into the racecourse. We have now stayed at this hotel approx 4 times and even though there are closer hotels to the Centre of York this is the one we keep rebooking as for us it's perfect. LYNN. January 13, 2014
Rated 5.0 out of 5.0 by Overall lovely stay We came to York over New Year for 2 nights, the staff were very accommodating, the room was very nice and clean. There was some misunderstanding on the time of breakfast, and so we arrived too late but when we explained to the reception staff, they were very kind to arrange for the chef to cook us some breakfast anyway. I'll definitely be going back when we're in York again in the summer. January 11, 2014
Rated 4.0 out of 5.0 by will return lovely staff. Room clean bed comfortable wanted to take it home nice sized tv .One small moan bathroom to small . Lovely relaxing feeling in the hotel .Breakfast excellent . January 5, 2014
Rated 4.0 out of 5.0 by Comfortable 4 night stay A good , friendly welcome by the receptionists on arrival. Allocated a nice room on the 4th floor overlooking Tadcaster Road. Though this was not our first stay in York, it was the first time at the Holiday Inn. The room and bed was comfortable and the breakfast up to standard. We mostly had the English Breakfast which was hot and freshly cooked. The bar area is pleasant to sit in to enjoy a drink, even if the coffee's seemed a bit overpriced. I am sure we will return to stay again sometime in the future. January 4, 2014
Rated 5.0 out of 5.0 by Post Christmas Pick me up! We always try to get away between Christmas and New Year because it is a real tonic to have a short break to look forward to. This hotel serves our needs perfectly. We catch the frequent bus number 4 outside the hotel or walk if the weather is good into York (30 mins).On our return we sometimes have a drink in The Fox and Roman opposite the hotel (good atmosphere and food). The chip shop is excellent ,but check opening times. The staff are friendly and professional. The hotel feels safe and comfortable but corporate. The breakfast buffet was adequate and the dining room comfortable. January 3, 2014
Rated 5.0 out of 5.0 by excellent service We had a great short break here over the Christmas holiday and will be booking up again soon. Great location and very helpful and friendly staff. January 2, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Staff friendly and helpful. Room good though a tad "cosy" for 2. Food was fine (except the rock hard black pudding at breakfast). the hotel was busy but the noise levels were low. Overall - an enjoyable stay. January 2, 2014
Rated 4.0 out of 5.0 by Good Christmas Break The staff were very friendly and efficient. By booking early we had a very good deal on an executive room. There was plenty of space, a very comfortable bed, and it was quiet. I appreciated the eye level fridge with a glass door, the efficient air conditioning and a user friendly shower with grab rail and non slip mat. The bathroom was a bit small however. The evening meal was not very good but the staff were very apologetic and reduced the bill. The breakfast was excellent. My major gripe was the exorbitantly expensive wifi in the room and the public areas. I was told that this would change soon. The sooner the better! Overall it was a very pleasant experience. January 1, 2014
Rated 4.0 out of 5.0 by Handy hotel for York centre Good, comfortable hotel with friendly staff but do make sure to purchase breakfast vouchers in advance to void the full price. January 1, 2014
Rated 4.0 out of 5.0 by Christmas Break We booked this hotel for a break after Christmas as we have stayed here many times. The hotel is on the main road into York near the racecourse. As it has a large free car park it is ideal for leaving your car there and going into York for the day. Buses are readily available into the city centre from the main road, or you can easily walk there. It takes 30 mins. to walk to Micklegate and a further 10 to the centre. On arrival the staff on reception were excellent and very friendly. The lobby area is spacious well appointed plenty of seats. Our room was on the fourth floor overlooking the garden and some spectacular trees. The room was of a fair size with all the usual Holiday Inn amenities and all working. The temperature was easily controlled and comfortable. The room appeared to be well cleaned, but on further inspection we found discarded sweets under the bed. We did not eat in the restaurant this time as in the past we have found it to be overprice for what it is. I would recommend the 'windmill pub' at Micklegate for eating out. Staff in the restaurant at breakfast were all very friendly and the food was good, although they struggled to keep the hot buffet topped up. My only real criticism was the plates in the restaurant. They were dirty! I had to take off 4 from the stack before I found a clean one. This is because they use a dishwasher but no one checks them after. I did mention this to a member of staff on the first morning and was told it would be sorted. Second morning..........still dirty plates! Get that sorted and this would be an excellent place to stay for a visit to York. December 30, 2013
Rated 4.0 out of 5.0 by Welcoming Reception Arriving late at night in the pouring rain, I was met with an upgrade and a warm and welcoming member of the reception team. Bar staff were friendly too; all in all a very hospitable environment - always worth commenting on as there is often too little hospitality in the industry named after this quality! December 23, 2013
Rated 5.0 out of 5.0 by Memorable birthday weekend We arrived early morning our party of four. It was my birthday on the day of arrival. It was obviously to early to check into room. No worries though, Hayley and Nikki on reception was more than helpful. Credit to your hotel. They took details and we was allowed to leave the car parked at hotel and head into York city. The girls informed us of nearest bus stop or alternatively for us to take a taxi. We took advantage of weather and walked into city. Very pleasant. We purchased our York Dungeon tickets at hotel reception, came out a little cheaper than buying them at venue. We had a brilliant time in there and enjoyed York immensely. As you can see by our scores we have experienced excellence at its best. The hotel and staff couldn't have done anything more to make our stay anymore pleasurable. To celebrate my birthday I was given a bottle of wine to drink with our evening meal in hotel. In our room was a birthday card and a jar of candy. Wonderful surprise. Thanks to all the staff and must mention Lee too. I received a phone call from Lee stating that the hotel had only twin rooms left, he was very apologetic but convinced me that these rooms were of the same standard as double rooms. He wasn't wrong. I thoroughly, thoroughly enjoyed my birthday and I also speak for the rest of my party, absolutely perfect. Thank you all. We will certainly stay at this hotel again and recommend it too, 100%. December 11, 2013
Rated 5.0 out of 5.0 by Top Notch I was upgraded without asking. 500 points were automatically added to my account online without me getting the voucher and entering it manually. Room service was excellent. Will stay again. Perfect stay. December 6, 2013
Rated 5.0 out of 5.0 by Visiting friends I have stayed at this hotel many times over the past 15 years mostly on business. This time was a leisure visit and I was impressed again with all aspects. The room upgrade on arrival was a really pleasing touch and my wife and I really enjoyed our time at the hotel. We will be back. December 5, 2013
Rated 5.0 out of 5.0 by One of the best My wife and I stayed here for 3 nights on our first visit to York. The location was just a short bus ride into the city with helpfull directions from the receptionist. The room was very spacious and clean and the on-suite well equipped. All of the staff were very friendly and helpfull and the quality of the food in the restaurant both breakfast and dinner was excellent. The only comment I will make is we thought that the evening meal we had on the first night was a little expensive and as a result we dined out for the other two nights having food of similar quality for roughly half the price. The hotel is one of the best holiday inns that I have stayed in so we would stay again should we travel to York again. December 5, 2013
Rated 5.0 out of 5.0 by Great Staff All staff were very pleasant and helpful with local information and bookings. December 5, 2013
Rated 5.0 out of 5.0 by Great Hotel Just outside York We have stayed at the Holiday Inn several times and it never disappoints. We like the location as its easy to get into York either walking approx. 1/2 hour or by local bus as the stop is just outside the hotel. Free parking and very good facilities. Hotel is clean and welcoming and we will definitely stay there again, December 1, 2013
Rated 4.0 out of 5.0 by to be recommended in a good location Just stayed at this hotel for 2 nights, good location for the city, we left the car and caught a bus from across the road . Room was a good size, but the smallest bathroom we have ever experienced. bed really comfortable.staff friendly and breakfast had a good choice of food.Will definitely use again . November 30, 2013
Rated 4.0 out of 5.0 by VERY GOOD STAFF We drove from Cornwall and were tired on arrival but the warmth and efficiency of KATE on reception made a tremendous difference to us. This helpfulness of pleasantness of the staff continued throughout our stay and we were also assisted by Niki on reception and had a very nice waitress at dinner (Jade) The room was fine. Altogether a really nice weekend -- its a pity York is so far from Truro! November 28, 2013
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