Rated 4.3 out of 5 by 190
Rated 5.0 out of 5.0 by Suellen Memorable birthday weekend
We arrived early morning our party of four. It was my birthday on the day of arrival. It was obviously to early to check into room. No worries though, Hayley and Nikki on reception was more than helpful. Credit to your hotel. They took details and we was allowed to leave the car parked at hotel and head into York city. The girls informed us of nearest bus stop or alternatively for us to take a taxi. We took advantage of weather and walked into city. Very pleasant.
We purchased our York Dungeon tickets at hotel reception, came out a little cheaper than buying them at venue. We had a brilliant time in there and enjoyed York immensely.
As you can see by our scores we have experienced excellence at its best. The hotel and staff couldn't have done anything more to make our stay anymore pleasurable. To celebrate my birthday I was given a bottle of wine to drink with our evening meal in hotel. In our room was a birthday card and a jar of candy. Wonderful surprise. Thanks to all the staff and must mention Lee too. I received a phone call from Lee stating that the hotel had only twin rooms left, he was very apologetic but convinced me that these rooms were of the same standard as double rooms. He wasn't wrong. I thoroughly, thoroughly enjoyed my birthday and I also speak for the rest of my party, absolutely perfect. Thank you all. We will certainly stay at this hotel again and recommend it too, 100%.
December 11, 2013
Rated 5.0 out of 5.0 by Navakh Top Notch
I was upgraded without asking. 500 points were automatically added to my account online without me getting the voucher and entering it manually. Room service was excellent. Will stay again. Perfect stay.
December 6, 2013
Rated 5.0 out of 5.0 by gray56 Visiting friends
I have stayed at this hotel many times over the past 15 years mostly on business. This time was a leisure visit and I was impressed again with all aspects. The room upgrade on arrival was a really pleasing touch and my wife and I really enjoyed our time at the hotel. We will be back.
December 5, 2013