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Rated 3.5 out of 5 by 139 reviewers.
Rated 1.0 out of 5.0 by 令人失望的酒店 虽然已经是较老的酒店了,但维护尚可。酒店自助餐也性价比不错,特别是当班的女经理服务态度好。 但令人极其失望的是在离店退房时发生的一幕。我下楼到前台结账时本想向在门口站着的礼宾员招呼安排出租车,但见他视线望着门外就作罢。正在等待开具发票时,见礼宾三步并作两步跑到旁边刚下楼也准备在另一个前台服务人员处结账的一对老外身边,招呼着问需要什么服务,当被拒绝后,无视站在2米旁也在结账的本人回到门口。 我看他应该也是一个中国人,怎么就这么瞧不起中国人,礼貌对待外宾我不反对,但你酒店的服务是中外有别,还是这个服务人员骨子里崇洋媚外?! 我当即告知酒店当班经理,经理除了2个字抱歉就什么都没了!我不明白这个经理解决问题的能力怎么这么差?! 另外,本人白金卡,没有欢迎饮料和水果,你酒店服务缺位了,我可能都不会碰这些,但你是需要提供的。而且在登记时酒店查询了我的会员级别了。 April 3, 2015
Rated 2.0 out of 5.0 by gone downhill and management doesn't seem to care I have been coming to Zhuhai for the past 4 years, about 4-6 times per year. I have noticed that the quality of service at this Holiday Inn has declined. My most recent stay from March 20-22 was probably the worst. 1) I checked in at 5pm and was told my room wasn't inspected so I had to wait. 2) no one recognize my status as a gold member and thanked me for my loyalty, 3) I was tired and asked for a room already inspected so I didn't have to wait. The room I got was worn. The carpets looked old and frayed. 4) I went to have a drink at the Irish bar. Nothing Irish about this bar and the service was horrible. There were only about 1 other group in the bar yet the service was slow and the staff was not attentive. They even ran out of peanuts!! The staff said they didn't receive delivery...it seems no one ordered supplies. Unfortunately, there are no other international hotels in Zhuhai so this is the only choice. I just wished the management pay more attention. March 26, 2015
Rated 4.0 out of 5.0 总体感觉:中等偏上一点点 感觉这个价格,跟实际的酒店和服务体验性价比不怎样,早餐也很贵,那么点东西,要90一位; 去珠海的话,一般的目的是可以了,如果要求比较高的人,还是不怎么推荐 March 24, 2015
Rated 3.0 out of 5.0 by 服务差,酒店旧 服务态度差,前台人员check in的人员没什么笑容,而且也没有提前来电联系确认房间问题,还是我自己到了当天下午主动打电话去确认的,之前两天在阳江的皇冠和华邑酒店客房经理都是主动联系安排房间事宜,作为白金卡用户,没有享受到任何待遇,是本人住洲际集团酒店以来体验最差的一次。 March 5, 2015
Rated 5.0 out of 5.0 by Very nice and relaxing The hotel is in a convenient location for shopping and you can walk to some parks and the waterfront in a short period of time. The staff was friendly and very helpful in showing me where to go in the city. One thing they need to have is more tourist information in English and bilingual (Chinese-English) maps. The room was very spacious and beautiful. I slept very well each night I was there. February 25, 2015
Rated 3.0 out of 5.0 by 地點還行,性價比低,服務一般,服務員沒笑容 地點還行,附近有石景山, 性價比低,價格比較貴, 服務挺一般, 服務員沒笑容 CI時房間還沒排好,等待了一點時間.. 唯一要說的是, 禮賓部的小伙子服務挺好! 交間時間幫我攔車不容易.. February 22, 2015
Rated 2.0 out of 5.0 by Has to argue for upgrade The hotel has an excellent location, the food is good, the room is clean. When check in, has to argue with front desk for platium elite member free upgrade, make the check in not a happy experience. Sounds the rule does not apply to this hotel. The service level is far from Shenzhen Longgang Crown Plaza. February 21, 2015
Rated 5.0 out of 5.0 by The staff were very accommodating! Great group of gentleman at the front door. There were alway helpful and friendly. The reception staff were also very helpful and polite. February 19, 2015
  • 2015-04-16T11:07:17.849-05:00
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