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Rated 3.4 out of 5 by 99 reviewers.
Rated 2.0 out of 5.0 by not so good service when I checked-in, reception was not able to check my member status due to some internet issue. And there was no newspaper delivered to my room. August 11, 2014
Rated 3.0 out of 5.0 by Room Facility Bathroom: a) Hair dryer is fixed to the wall, make it non-flexible for drying. b) Fixed shower heads, without flexible handheld shower heads. Room: a) Noise from neighboring rooms are easily heard. Closing of doors, kids running around, loud speaking guest. Room Service: a) Poor food preparation. Caesar Salad was soggy and oily. August 10, 2014
Rated 4.0 out of 5.0 by Restaurant Whenever using this hotel, I'm always appreciated for the hotel staffs great service. I can relax to say in every time. However, I feel to sad for the hotel restaurant ( 4/F Chinese restaurant ) staff service level. I have my favorite Chinese food, and I've enjoy to eat it whenever visit this restaurant. But when I ask the staff for this very nice food, just say - " MEIYO~".Repeating again, but " MEIYO~" without confiormation. I've strongly asked such staff to check the manager or kitchen, then finally ,I did eat for such great Chinese food at last. No one want the typical Chinese local service level in Holiday inn. This point, I want to improve.. August 10, 2014
Rated 4.0 out of 5.0 by 員工服務流程有待加強 由於先前對貴酒店的印象好,故再入住! 但本次因有其他房客退房,誤報房號,導致客房服務人員連續兩次敲本人房門,以為本人已退房! 貴飯店為全球五星級酒店品牌,對於房客誤報房號應有一定的應對程序, 但為何會犯如此錯誤? 以至於前台人員又打來確認,還誤認本人姓名,當初登記入住的資料是虛應了事? 這種錯誤本來應該在本人第一次反映時,即可避免,前台人員即刻清查本人房號及登記資料,即可查出是否為某人代訂,前台人員的教育訓練亟需加強! 雖然後續酒店大堂副理來電表示歉意,並敬贈水果,而本人也陳述本人立場,但IHG大中華區高層管理人員應注意此等問題。同時,本人寫這麼多意見,也無任何益處,也有待加強! August 2, 2014
Rated 4.0 out of 5.0 by comfortable room, bed and cleanliness Even normal standard room is wide enough and similar to semi-suite layout. Room charge is reasonable and it's a great value to stay. July 23, 2014
Rated 4.0 out of 5.0 by Mattress a little bit hard Can't sleep well , cause the mattress too hard for me , other things was great July 9, 2014
Rated 4.0 out of 5.0 by too cold even turned off air condition, still room was too cold, almost catch cold. June 29, 2014
Rated 5.0 out of 5.0 满意酒店 酒店各方面都很好,能够满足各层次人群的住宿和餐饮要求。希望公司SupplyChain部门,联系签署新的协议,以便公司员工有机会Enjoy。 June 24, 2014
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