Rated 3.1 out of 5 by 69
Rated 1.0 out of 5.0 by bee111 干净的酒店不好的服务
January 9, 2014
Rated 3.0 out of 5.0 by Calvin in Hong Kong Good Room and Bed but need improvements on Cleanliness
Room Design and Bed is in line with Holiday Inn standard and up to expectations. Cleanliness in room need to be improved as stints can be obviously seen at floor carpet and wall.
January 3, 2014
Rated 4.0 out of 5.0 by MartinZ 酒店干净，但稍显陈旧
December 25, 2013
Rated 4.0 out of 5.0 by OneTimeStay Clean and nice
Clean good size room. English speaking personnell. Great breakfast.
Blinking light (fire alarm?) above the bed spoiled the sleep.
Practically nothing worth a visit found right next to the hotel.
December 16, 2013
Rated 3.0 out of 5.0 by theboyoneill At least they're consistent...
Not the first time I've reviewed this place... location is the only positive thing I can say about HI Suzhou... the reception staff attitude is unfriendly and they do the bare minimum... same as last stay... begrudgingly got an "upgrade" as a platinum member of IHG... it meant I got a double bed instead of twins... room same size with some kind of "island" for the fridge and counter top... you would think at this time of year when occupancy is low they'd make an effort but bottom line is they'll do as little as possible for you and charge as much as they can get away with... badly managed hotel, for me the staff attitude is a reflection of the management one... avoid this place unless you really have to...
December 16, 2013
Rated 3.0 out of 5.0 by LIVBNMNN everythiing is good but the room is cold at night
everythiing is good but the room is cold at night!
AC doesn't work at all
December 15, 2013
Rated 5.0 out of 5.0 by Dan99 Great Location
Close to shopping areas, the water front, and museum. Quick shuttle to Hong Kong ferry.
December 12, 2013
Rated 3.0 out of 5.0 by Chauffeur About Middle Level of My Experience on Holiday Inn Brand
Same impression as discribed in the title. Can't address longer even it's said "your review is too short". My initial impression was not good during check in. Also the aircon was not comfortable. The only thing impressed me was the morning breakfast, which was excellent to me.
December 1, 2013
Rated 5.0 out of 5.0 by klee12 Comfortable and Cozy
Excellent hotel to stay either in business trips or leisure trips.
November 26, 2013
Rated 2.0 out of 5.0 Far away from standard
I have a friend visit Zhuhai and she asked me where to stay ,and then I recalled someone once said Holiday Inn is the best hotel in Zhuhai. So I decided to use my points for reward night. But it turns out to be not a reward. I arrived hotel at late evening 11 O'clock and presented my IHG rewards club card. The manager helped me to make the reservation because i did not have credit card with me. I requested a room with king size bed because my friend will stay by herself which was rejected because the hotel standard room was Twin and I was requested to pay another 100RMB for King Size bed. And I told the manager that my friend will stay only one night but still rejected. And then I was given the room key , without any enquiry of late check out /welcome drink/newspaper not to mention the fruit which i was offered all the time even it's rewards night in many other holidayinns. I understand rewards night is not entitle for some of the benefits but the benefits are really not the reason that i chose this hotel. Apparently I was over my expectations.
November 15, 2013
Rated 1.0 out of 5.0 by CCMM 第二次入住，非常不愉快
November 14, 2013
Rated 3.0 out of 5.0 by Pat1111at Too many mosquitoes in the lobby
I will be bite by mosquitoes in the lobby every time when I stay in this HI.
The bar in first floor is good, but B&F are overcharged compared to the local living standard.
November 5, 2013
Rated 5.0 out of 5.0 by CCMM 还行
November 5, 2013
Rated 3.0 out of 5.0 by sunny949 Supposedly one of the better properties in Zhuhai
As a Platinum member, was upgraded to one of the Studio rooms on the 9th floor corner. Huge room size for 1 person. But the carpets are looking tired and dirty. Would need replacement soon.
The flush in my toilet was not working. Housekeeping did try to rectify it, but to no avail. I figured it out myself and had to sort it out myself. Breakfast choices are getting limited compared to a year back. The Indian food choices which were a regular feature is not there anymore.
November 1, 2013
Rated 2.0 out of 5.0 by JZLights Disappointing Stay
From other reviews that I read online, I thought this would be a better option for my teams stay in Zhuhai.
Unfortunately, it did not turn out the way I had hoped.
The bed was like sleeping on a board with a mattress pad.
The biggest disappointment was the Italian Restaurant that had so many good reviews. The food was extremely disappointing, and when we tried to tell the waiter how bad it was they completely ignored our comments. They offered a steak the was more like a slice from a steak um package that the restaurant called Kobe Beef Rib Eye. Again when trying to reject the steak, it fell on deaf ears. When I went to the hotel manager and complained about the entire food quality, and service, she offered a minimal discount for our horrible experience. $10.00 off a $160.00 meal for 2.
Never stay at this property again.
September 26, 2013
Rated 2.0 out of 5.0 by BenNgiam Toilet very smelly
I stayed in room 2907 from 15th to 17th Sept.
When I checked in on 15th Sept night, discovered the toilet is so smelly. I called the service and they came to spray.
When I came back to my room on 16th Sept night, I discovered the same and I had to call the service staff twice before they came to put two 2 cans of air fresher in the toilet.
I suspect it is due to the ventilation in the toilet.
Based on the room rate of highend 5 star hotel in China charged by your Holiday Inn (a 3 Star brand name), value to money is poor.
If there is better alternative, I will avoid your hotel.
September 22, 2013
Rated 4.0 out of 5.0 by wdoudou 名声响亮，适合商住
September 20, 2013
Rated 5.0 out of 5.0 by JEWs Very comfortable property.
Great property in a central location. Comfortable and clean rooms. Friendly and helpful staff. Quick check in and out. Close to Hong Kong ferry and Macau. Descent fitness room. Nice roof-top pool. Stayed 5 days in July. Returning in October and will stay here again.
Food service was adequate but not adventurous. This is China, so step out of your comfort zone and explore the local, fantastic food scene.
September 18, 2013
Rated 5.0 out of 5.0 by Kev57 Everything was perfect
This is my 4th year using this hotel.If I was not happy I wouldn't come back here. Satisfied...
September 7, 2013
Rated 5.0 out of 5.0 by Hondo1 Best accomodating staff
This staff was one of the most helpful I have ever seen. Bell Hop was sent with me to help buy a Chinese phone and sim card and to interpret. Spent a half hour with me and made sure I got what I needed. Cheap and able to call home for pennies. Buffet staff also very knowledgeable and friendly always attending yet not intruding.
September 5, 2013
Rated 2.0 out of 5.0 by unhappycamper82 Lost 15000 points for my stay
I was charged points instead of making points for my stay
as well this hotel goes down in service everytime I stay there
September 3, 2013
Rated 4.0 out of 5.0 by DonnaS21 Business Trip Guest
I have been staying at the Holiday Inn Zhuhai for 12 years when visiting China on business in that area.
I have always found the staff extremely courteous and helpful though sometimes the language can be difficult in translating some of my requests.
The guest rooms are spacious and have the most comfortable beds - I have always enjoyed this aspect of the hotel.
I always use the health centre when there and I am happy to see they have upgraded with three new treadmills though it can get very busy at certain times of the day - avoid early morning and evenings.
The main public areas are spotless and very well maintained and certainly have no complaints over the immaculate state I find my room in every evening on return.
One area I have noticed has declined is the standard of the evening buffet in the Chatterbox café - there's a far smaller selection available and I don't think the quality is as good as it used to be but on the upside, the breakfast buffet is always good and plentiful. The staff can sometimes be a little over-zealous on clearing plates - I often have found I haven't quite finished eating and my plate is whisked away from me before I have a chance to say anything !
I would however always return here as it is like home for me when in Zhuhai and would recommend it to others.
September 2, 2013
Rated 4.0 out of 5.0 by ShanghaiRodney Good service but inadequate information
The room was big and comfortable but not quite enough powerpoints to charge my equipment easily.
Welcome good, staff friendly, breakfast varied and tasty. Loved the outdoor swimming pool.
At reception I was given wrong departure times for the post shuttle - surely there should be a printout?
PLEASE PASS THIS TO THE SENIOR MANAGEMENT.
All the big chains including IHC work on the US pattern: the customer will arrive by car, and everyone speaks English.
We/they don't always, and it would be very helpful if the hotel details in countries with non-Roman scripts could include a PDF with the hotel address and driving details in the language of the country for taxi drivers. If I had not spoken enough Chinese at Zhuhai airport, communicating with the taxi driver would have been very difficult.
August 25, 2013
Rated 3.0 out of 5.0 by LIHJ Not good
Window could not be opened and room was old style and smelly
WIFI cost 100RMB / night ???
Breakfast was good
--------------------I change to another 4star hotel with only one third cost just on second day.
August 23, 2013
Rated 1.0 out of 5.0 by Eric3355 It's the first IHG hotel I'd not ever return
Terrible smells in guest room (even upgraded to a studio one), even doubt it will do harm to people who has allergies. Terrible foods (breakfast). Staff not well trained, at reception desk and service center..
Very upset about the experience of this hotel, will never return.
August 21, 2013
Rated 2.0 out of 5.0 Clean but Old. feels like the 70s
The hotel is good value for money but the facilities is so old that you feel like you are in the 70s. The TV are the old CRT type that flickers .The decor is like I mentioned ,,. old and 70s like. There is a strange musty smell at the life lobbies on every floor. Overall... if you are there on business ... and want to find english speaking place.. go for it... but on leisure ... nope. That said.... the hotel rooms are clean and the sheets are crisp white and well pressed. ( though the beds are a little hard ).... rooms and bath rooms are clean and basic toiletry are available. Zhuhai has very few US brands.... so this is one of the value for money place to go to and you will not feel too out of place if this is your first few trips to China.
August 18, 2013
Rated 2.0 out of 5.0 by croesus 服務不是只做表面
August 6, 2013
Rated 3.0 out of 5.0 by Marine254 Platinum Experience dissappointment
The hotel was nice but the rooms were dated. They did not even recognize me as a Platinum member and I did not get anything for recognition of my status. This was very disappointing and the hotel staff needs to be trained in this issue.
July 31, 2013
Rated 2.0 out of 5.0 by Mhelinx Rooms are old... water in drain, not sinking
- Internet is really fast
- Good service, English speaking attendants is always present
- Gym is nice...
- Old rooms, TVs are still CRTs. Smell old
- Taking a shower, water in drain, not sinking..(very bad)
- Breakfast does not have much choice
July 30, 2013
Rated 3.0 out of 5.0 by theboyoneill I'm on the fence...
This property intrigues me.... it's location is great... but rooms are very dated... but very big... how many hotel rooms have CRT TV's any more... this place does!
"No Smoking" rooms are essentially non existent because 3 times out of 3 in the last month I've been on the "No Smoking" floor and each time the rooms stink of smoke
They must be the only hotel in China I've visited in the last 5 years that doesn't provide free internet...
The food is real nice, the staff that serve food and work the lobby area are great... but the front desk seem to be on an agenda and I find them rude and unhelpful
Being a member of IHG Rewards means nothing in this hotel... this property acts like a resort hotel and treats you like passing trade and not as a regular
July 17, 2013