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Rated 3.4 out of 5 by 104 reviewers.
Rated 4.0 out of 5.0 by 員工服務流程有待加強 由於先前對貴酒店的印象好,故再入住! 但本次因有其他房客退房,誤報房號,導致客房服務人員連續兩次敲本人房門,以為本人已退房! 貴飯店為全球五星級酒店品牌,對於房客誤報房號應有一定的應對程序, 但為何會犯如此錯誤? 以至於前台人員又打來確認,還誤認本人姓名,當初登記入住的資料是虛應了事? 這種錯誤本來應該在本人第一次反映時,即可避免,前台人員即刻清查本人房號及登記資料,即可查出是否為某人代訂,前台人員的教育訓練亟需加強! 雖然後續酒店大堂副理來電表示歉意,並敬贈水果,而本人也陳述本人立場,但IHG大中華區高層管理人員應注意此等問題。同時,本人寫這麼多意見,也無任何益處,也有待加強! August 2, 2014
Rated 4.0 out of 5.0 by comfortable room, bed and cleanliness Even normal standard room is wide enough and similar to semi-suite layout. Room charge is reasonable and it's a great value to stay. July 23, 2014
Rated 4.0 out of 5.0 by Mattress a little bit hard Can't sleep well , cause the mattress too hard for me , other things was great July 9, 2014
Rated 4.0 out of 5.0 by too cold even turned off air condition, still room was too cold, almost catch cold. June 29, 2014
Rated 5.0 out of 5.0 满意酒店 酒店各方面都很好,能够满足各层次人群的住宿和餐饮要求。希望公司SupplyChain部门,联系签署新的协议,以便公司员工有机会Enjoy。 June 24, 2014
Rated 4.0 out of 5.0 by Big room, Great location This hotel has big room and location is good. It's easy for buying food or beverage. But there is a problem! I'm a member of IHG, but I haven't get my credit point...... June 16, 2014
Rated 3.0 out of 5.0 by Patchy The good points are the clean comfortable rooms. Friendly staff. Good manager. The bad points are some refurbishment going on during my stay , very noisy hammering noise. Company should warn guests or move to quite rooms. Offered the last option to me after complaining 3 times. The food is the worst I have had in a hotel by far. Very well presented buffet but some food cold. Tasteless , some rubbery and tough. Juices taste like squash . No wonder they are mostly empty. It's a shame really could have been a great hotel to stay in. June 9, 2014
Rated 5.0 out of 5.0 by Excellent Hotel which I recommend to all international travelers Bedrooms are fine. Breakfast is top-level. Service is excellent. For my taste the bed is litlle too firm but I understand this is the case almost everywhere in China. May 26, 2014
Rated 1.0 out of 5.0 by Little Comfort, Little Rest This was an overall awful stay. Let me count the ways: 1) The first night I encountered a mosquito in my room. After being awoken by 2 bites and buzzing near my ear, I called to the front desk and they sent someone who sprayed bug spray and left a mosquito repellent. I woke up an hour later to find the mosquito buzzing around so the front desk moved me to another room. 2) Second room was very large executive room and more importantly, with no mosquitoes! But the problem was that somewhere between 2 AM when I finally got to sleep and 6 AM when I awoke, the air conditioning broke. I woke up in sweat as the room temp was up to 26 degrees! 3) Second evening after I'm back to the hotel from the factory, I notify the front desk about the air con problem. They send someone to fiddle around with the air con keypad. The person brings me over to the vent so i can feel the air con flowing out. The only problem is that it is barely flowing any air at all!! They say the problem is fixed, I say it is not fixed but they can't understand my english. 4) Second morning I wake up with the room being 24 degrees when I wake up. WOW, that air con really worked in getting those 2 degrees cooler in the room!!! (that's sarcasm by the way). 5) Second morning I wake up I also have another bug bite (my 3rd by the way), but this time on my finger. This is not a mosquito bite and I still do not know what may have bitten me. Thankfully I was checking out so I did not have to endure another night in this wretched hotel. This wasn't my first time at this hotel as I've visited Zhuhai multiple times previously, but I believe it was my last stay at this hotel. May 23, 2014
Rated 5.0 out of 5.0 by Great Staff We have used other hotels in Zhuhai for the past 2 years and have recently started to use the Holiday Inn. We are Canadians that are doing some business in the local area so we need accommodation for 10 to 12 days a month. We find the staff very friendly, accommodating and helpful. The food is also fitting for our needs while we are here and find it very good. We will be very using this facility going forward. May 10, 2014
Rated 5.0 out of 5.0 by 珠海粤财假日 Free Night ,收获惊喜,舒适的环境,热情的迎宾,虽然酒店的配套有些老款,但是整体还是挺不错的。点赞 May 8, 2014
Rated 5.0 out of 5.0 by Nice , decent Hotel It is a nice and decent hotel. comfortable bed, decent amenitites. I enjoy the stay. May 4, 2014
Rated 3.0 out of 5.0 by An average property which needs upgrading Hard to believe that this is the best hotel around in Zhuhai. Hope the St.Regis property comes up soon. Gold Elite members are not recognized here at all. No upgrades were forthcoming too. Surprisingly, the carpets looked cleaner than the last time around and the bathrooms too. Food and Beverage is not up to the mark. The waitresses during breakfast time are so disinterested in serving patrons. April 28, 2014
Rated 4.0 out of 5.0 by Good hotel to stay in Zhuhai Was on business trip for 2 days in Zhuhai & stayed in this hotel. Exterior looks pretty nice. Room is really spacious with good view from the window. Quiet at night so had good rest for my 2 nights' stay. Reception counter staff were friendly and were able to communicate in English very well. There's a big shopping mall within 5min walking distance so quite convenient if go shopping. The only drawback for my experience might be the Concierge service. I received unconcerned response from him when I was trying to ask his help to get a taxi for me... Overall, a good hotel to choose if you are staying in Zhuhai April 25, 2014
Rated 5.0 out of 5.0 by Great location and Service Hotel is located in a nice and central location. Always enjoy staying at this Hotel whenever I make a business trip to Zhuhai. April 23, 2014
Rated 3.0 out of 5.0 by 整体感受较差 这是我入住过的最差的一家假日酒店了。 酒店的地段还不错,但看不到明显的标示,不容易找到。 由于是我是积分兑换的住宿,前台告诉我无早餐,也只有双床房可以住,而且不提供免费网络,我在兑换时也没有得到这样的信息。 整个酒店从大堂到房间都弥漫着一股霉味,让人感觉很不舒服。房间虽然很大,但设施较少。 这个酒店让人感受不到其他假日酒店的那种氛围,不符合假日酒店的定位。相比较我后续在香港的假日快捷酒店的体验,简直判若云泥。 总体感觉这不是一家值得入住的假日酒店。 April 21, 2014
Rated 5.0 out of 5.0 by Great Service It's a great service while my staying at Zhuhai. But 1 point, want to say. I had used the room for 2 persons, but it's only one for Bathrobe.... Therefore, need to set the number of bathrobe accordance with booking.. April 21, 2014
Rated 5.0 out of 5.0 酒店房间宽敞、洁净、服务到位、酒店位置居城市中心, 但是,房间价格较高、没有乒乓球设施、房间配给优越会员的水果和欢迎酒水只给了一次,就没有第二次了,住的久了反倒觉得缺少点什么。 April 21, 2014
Rated 4.0 out of 5.0 by good stay free for this night stay, if the benefit including breakfast, will perfect. April 19, 2014
Rated 4.0 out of 5.0 by 商务出差 房间很大,也很干净,装修风格简约优雅,服务也很好,在珠海城市算是最好的酒店,基本每次出差都会选择这家酒店。 April 17, 2014
Rated 5.0 out of 5.0 by 享受生活 已经不是第一次入住的了,每次都是选择这家,虽然有点旧,但保养不错,意大利餐厅不错,味道很好,比较正宗。 April 16, 2014
Rated 5.0 out of 5.0 by 整体不错 周边比较返还,环境也不错 早餐好像有点单调, 每次吃了感觉不过瘾 我是高级房,但是和隔壁间有个门联通,虽然门锁了,但是隔音不好 别的还行 April 9, 2014
Rated 5.0 out of 5.0 by Best Hotel in Zhuhai for business traveler I have found IHG has better facilities in other parts of the world but when it comes to staying in Zhuhai I have found this to be the best property that caters to North American people. The Staff is very accommodating to make you feel welcomed, the rooms and food was above my expectations. I know they are working towards some renovations for updates but the rooms were very acceptable. One item that I would comment on is that the carpets in the rooms could use more attention to cleaning but I have brought this to their attention so expect this will be addressed before my next visit. April 3, 2014
Rated 4.0 out of 5.0 by 享受生活 酒店位置方便,房间很大,隔音效果好。床和枕头很舒服,睡眠质量高!中式和西式餐厅也很好,尤其是早餐,食物丰富多样,不错的酒店。 April 2, 2014
Rated 5.0 out of 5.0 by 位置优越,服务较好 酒店位置比较优越,外出及购物都很方便。酒店内部管理不错,酒店早餐需要经常变换品种及口味,否则对于长期住客来说,缺乏吸引力。酒店可以提供更多品种的当天报纸给会员阅读! March 31, 2014
Rated 4.0 out of 5.0 by 绿色环保意思到位的酒店 周末入住,先说好的地方,酒店的绿色环保意识很到位,从一个细节可以看出,牙刷和牙膏分开包装,剃须刀和剃须膏也分开包装,这个在很多经济型酒店都有看到但是在洲际集团内部是第一次见到,值得赞许肯定! 再说说不足的地方,门童很热情,前台尚可,餐厅服务也不错,但是楼层的服务员就有差距了,见到客人完全视而不见,其实不一定要问候,点头微笑一下也可以啊。希望以后能够改进! 安排的房间不错,房内设施整洁及状态都很OK,早餐内容丰富! March 22, 2014
Rated 3.0 out of 5.0 by Need renovation There are really no good hotel choices in Zhuhai. This one is the only international chain in town, and its quality is considerably inferior than other Holiday Inns in other cities. The room is actually quite spacious, but the main problem is the smell -- from many years of exposure to smoking in the room, and probably other things. While one entire wall is windows, none of it can be opened even for a little slice, so you are canned in with the irritating smell. The hotel does have smoke-free floors, but the for the four days we stayed there, not a single room was available on any single day -- they clearly need to designate more smoke-free rooms. March 10, 2014
Rated 1.0 out of 5.0 by Just like a rubbish Don't know why this hotel still in IHG!!!! Old room, not clean. Upgraded mean change from twin bed room to king bed room. Crazy!!!! Unless they give me a free room, I will never come back. February 27, 2014
Rated 1.0 out of 5.0 by 假日酒店并非假日酒店 对于该次入住珠海假日酒店对酒店的不管从设施、服务态度都非常的不满意。 酒店天预订好的,入住当天上午有询问过并且确认最晚到店时间,并且告知该酒店一定会入住,但是沟通过后,又打电话问我们是否要入住。之前这个是确认过的。再次询问不免让人觉得很不可靠。 办理入住手续,这个假日酒店是我见过服务态度最差的,由于预定该酒店有两天是用积分免费换取的,入住前我并不知晓积分换取入住只能兑换双床房,到店告知,我可以理解,但是前台办理入住人员的态度极差,并告知这个就是规定,没有耐性告知是怎么回事,并且语气也非常的不好。 入住,该酒店建立的非常早了,设施算和装修风格比较陈旧,房间还算大,空调不管冷风热风,一律冷风。床垫舒适感不强。 总之,该次入住非常不满意。所以假日酒店f非假日酒店,原以为洲际集团出品都不差,但是非常的失望。 February 13, 2014
Rated 4.0 out of 5.0 by 服务很好,值得再来 周围休闲娱乐配套齐全,员工服务到位.为小朋友准备了专用枕头,出乎意料。酒店的节日氛围营造得不错,是目前所住假日中给我感觉最好的。美中不足的是没有手持淋浴喷头,不利于给小孩洗澡。不过,对于商务旅行来说足够了。 February 9, 2014
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