Rated 3.1 out of 5 by 54
Rated 2.0 out of 5.0 by BenNgiam Toilet very smelly
I stayed in room 2907 from 15th to 17th Sept.
When I checked in on 15th Sept night, discovered the toilet is so smelly. I called the service and they came to spray.
When I came back to my room on 16th Sept night, I discovered the same and I had to call the service staff twice before they came to put two 2 cans of air fresher in the toilet.
I suspect it is due to the ventilation in the toilet.
Based on the room rate of highend 5 star hotel in China charged by your Holiday Inn (a 3 Star brand name), value to money is poor.
If there is better alternative, I will avoid your hotel.
September 22, 2013
Rated 4.0 out of 5.0 by wdoudou 名声响亮，适合商住
September 20, 2013
Rated 5.0 out of 5.0 by JEWs Very comfortable property.
Great property in a central location. Comfortable and clean rooms. Friendly and helpful staff. Quick check in and out. Close to Hong Kong ferry and Macau. Descent fitness room. Nice roof-top pool. Stayed 5 days in July. Returning in October and will stay here again.
Food service was adequate but not adventurous. This is China, so step out of your comfort zone and explore the local, fantastic food scene.
September 18, 2013
Rated 5.0 out of 5.0 by Kev57 Everything was perfect
This is my 4th year using this hotel.If I was not happy I wouldn't come back here. Satisfied...
September 7, 2013
Rated 5.0 out of 5.0 by Hondo1 Best accomodating staff
This staff was one of the most helpful I have ever seen. Bell Hop was sent with me to help buy a Chinese phone and sim card and to interpret. Spent a half hour with me and made sure I got what I needed. Cheap and able to call home for pennies. Buffet staff also very knowledgeable and friendly always attending yet not intruding.
September 5, 2013
Rated 2.0 out of 5.0 by unhappycamper82 Lost 15000 points for my stay
I was charged points instead of making points for my stay
as well this hotel goes down in service everytime I stay there
September 3, 2013
Rated 4.0 out of 5.0 by DonnaS21 Business Trip Guest
I have been staying at the Holiday Inn Zhuhai for 12 years when visiting China on business in that area.
I have always found the staff extremely courteous and helpful though sometimes the language can be difficult in translating some of my requests.
The guest rooms are spacious and have the most comfortable beds - I have always enjoyed this aspect of the hotel.
I always use the health centre when there and I am happy to see they have upgraded with three new treadmills though it can get very busy at certain times of the day - avoid early morning and evenings.
The main public areas are spotless and very well maintained and certainly have no complaints over the immaculate state I find my room in every evening on return.
One area I have noticed has declined is the standard of the evening buffet in the Chatterbox café - there's a far smaller selection available and I don't think the quality is as good as it used to be but on the upside, the breakfast buffet is always good and plentiful. The staff can sometimes be a little over-zealous on clearing plates - I often have found I haven't quite finished eating and my plate is whisked away from me before I have a chance to say anything !
I would however always return here as it is like home for me when in Zhuhai and would recommend it to others.
September 2, 2013
Rated 4.0 out of 5.0 by ShanghaiRodney Good service but inadequate information
The room was big and comfortable but not quite enough powerpoints to charge my equipment easily.
Welcome good, staff friendly, breakfast varied and tasty. Loved the outdoor swimming pool.
At reception I was given wrong departure times for the post shuttle - surely there should be a printout?
PLEASE PASS THIS TO THE SENIOR MANAGEMENT.
All the big chains including IHC work on the US pattern: the customer will arrive by car, and everyone speaks English.
We/they don't always, and it would be very helpful if the hotel details in countries with non-Roman scripts could include a PDF with the hotel address and driving details in the language of the country for taxi drivers. If I had not spoken enough Chinese at Zhuhai airport, communicating with the taxi driver would have been very difficult.
August 25, 2013
Rated 3.0 out of 5.0 by LIHJ Not good
Window could not be opened and room was old style and smelly
WIFI cost 100RMB / night ???
Breakfast was good
--------------------I change to another 4star hotel with only one third cost just on second day.
August 23, 2013
Rated 1.0 out of 5.0 by Eric3355 It's the first IHG hotel I'd not ever return
Terrible smells in guest room (even upgraded to a studio one), even doubt it will do harm to people who has allergies. Terrible foods (breakfast). Staff not well trained, at reception desk and service center..
Very upset about the experience of this hotel, will never return.
August 21, 2013
Rated 2.0 out of 5.0 Clean but Old. feels like the 70s
The hotel is good value for money but the facilities is so old that you feel like you are in the 70s. The TV are the old CRT type that flickers .The decor is like I mentioned ,,. old and 70s like. There is a strange musty smell at the life lobbies on every floor. Overall... if you are there on business ... and want to find english speaking place.. go for it... but on leisure ... nope. That said.... the hotel rooms are clean and the sheets are crisp white and well pressed. ( though the beds are a little hard ).... rooms and bath rooms are clean and basic toiletry are available. Zhuhai has very few US brands.... so this is one of the value for money place to go to and you will not feel too out of place if this is your first few trips to China.
August 18, 2013
Rated 2.0 out of 5.0 by croesus 服務不是只做表面
August 6, 2013
Rated 3.0 out of 5.0 by Marine254 Platinum Experience dissappointment
The hotel was nice but the rooms were dated. They did not even recognize me as a Platinum member and I did not get anything for recognition of my status. This was very disappointing and the hotel staff needs to be trained in this issue.
July 31, 2013
Rated 2.0 out of 5.0 by Mhelinx Rooms are old... water in drain, not sinking
- Internet is really fast
- Good service, English speaking attendants is always present
- Gym is nice...
- Old rooms, TVs are still CRTs. Smell old
- Taking a shower, water in drain, not sinking..(very bad)
- Breakfast does not have much choice
July 30, 2013
Rated 3.0 out of 5.0 by theboyoneill I'm on the fence...
This property intrigues me.... it's location is great... but rooms are very dated... but very big... how many hotel rooms have CRT TV's any more... this place does!
"No Smoking" rooms are essentially non existent because 3 times out of 3 in the last month I've been on the "No Smoking" floor and each time the rooms stink of smoke
They must be the only hotel in China I've visited in the last 5 years that doesn't provide free internet...
The food is real nice, the staff that serve food and work the lobby area are great... but the front desk seem to be on an agenda and I find them rude and unhelpful
Being a member of IHG Rewards means nothing in this hotel... this property acts like a resort hotel and treats you like passing trade and not as a regular
July 17, 2013
Rated 1.0 out of 5.0 by Businesstraveller2050 Terrible hotel
This is a terrible hotel. Every time i check in, i need to convince the staff to give me the non-smoking room which was booked. Also, the room is never what was booked, e.g. my reservation says king-size bed, i only get twin bed.
Service is terrible. This morning i was woken up at 6 am by a call from the kitchen, who wanted to let me know that they did not have the orange juice which i ordered for breakfast. The breakfast was not due until 7:30 am, and in any case was not delivered until i again asked for this. The bread was stale.
July 15, 2013
Rated 1.0 out of 5.0 very bad feeling in my life, I got no any servie in this hotel
They up me grade from 8th floor to 9th floor, but the 8th floor is the buttom.
June 2, 2013
Rated 3.0 out of 5.0 by sunny949 4 nights at Zhuhai
Stayed here yet again on a business trip to Zhuhai. Was not upgraded to a executive room based on Platinum status, but given a studio room which was fairly large as it was in a corner.
Room offered plenty of space for my 5 yr old to run around and was one of the bigger rooms I have ever seen in a Holiday Inn property. The amenities were similar to any standard room, nothing extra nothing less. Staff were at their cheery best as always.
June 1, 2013
Rated 1.0 out of 5.0 by GM5569 Awful service
Try to do the currency exchange - failed to.
Try to have hotel to call a car for me with double license to Macau - failed to.
The worst Holiday Inn ever.
May 30, 2013
Rated 2.0 out of 5.0 by Balmy Poor room HVAC
This would have been an excellent review had the air conditioner in my room functioned properly. The lowest that I was able to get the room to was 25.4 C. at around 1am it would be 28C. The maintenance staff assured me that it was working properly and offered a fan which I used for the entirety of my stay. My colleagues did not have this problem with their rooms and were able to keep theirs much cooler. I am quite disappointed with this as when I arrived I was put in a smoking room with a non smoking booking, so I was 'upgraded' to this room. 1814 is the room number if you care to follow up.
May 21, 2013
Rated 2.0 out of 5.0 by will2k Service
I have been staying in this hotel several times. Holiday Inn Zhuhai is one of the worst hotel comes to Services.
May 21, 2013
Rated 5.0 out of 5.0 by Manau8 Bed n spaces
That 's only one of international business hotel up to standard in Zhuhui , No matter in service of staff courtesy , bedroom comfortable n cleanly , convenience of location , can't to find another replace it !
May 15, 2013
Rated 5.0 out of 5.0 by MerrilyBubbles Spacious comfortable rooms, excellent service
The room/suite we had on an upper level was very large, clean and comfortable. The breakfast in the hotel which was included in our cost, is one of the best we have had in Asia - plenty of variety and good quality food. We could also recomment the food in the Italian restaurant as well. We have stayed in this hotel several times, and would recommend it to anyone - all the rooms we have had have been large, clean and comfortable..
May 6, 2013
Rated 4.0 out of 5.0 by L8tr 2 weeks in Zhuhai
Spent 2 weeks in this Holiday Inn on business, nice place but is showing it age. They have been spending months trying to upgrade the bar/pub area for the last 3 months so if you want to have a drink you have to go somewhere else. Breakfast buffet is massive but the coffee bar in the front lobby does not open till after 9:30am.
May 3, 2013
Rated 5.0 out of 5.0 by Paul534 Friendly service and comfortable
I have been staying at this Holiday Inn for 12 years now. Once monthly 2000 to 2003 and once each year since. Still same comfort and great service. Everything is high quality.
May 1, 2013
Rated 4.0 out of 5.0 by golf59orange Great room
Stayed a few times now, stand out items, big room with all I need, good gym and great breakfast spread
April 29, 2013
Rated 3.0 out of 5.0 by stanpi The check-in and check-out process is very slow
It always takes more time to check-in/check-out at this Holiday Inn hotel. The staff at counter acts very slowly. Sometimes it is two staff serving one client. I do not know what they are doing at all. They definitely need a significant improvement at check-in/check-out.
In addition, this hotel always not update membership points timely. I always need to call Priorityclub to claim for the missing points. The manager at this hotel never follows this complain.
April 22, 2013
Rated 1.0 out of 5.0 by Myhotels 员工服务态度有待改善
“The customer service is quite poor, and the hotel staff is not very friendly”，这是较早前有位宾客的评论，显然贵酒店的某些客服人员服务态度仍然没改善，所以本次入住也觉得有些员工态度的确较差。离店后已将意见信封交予前台人员，请知悉。
April 15, 2013
Rated 4.0 out of 5.0 by Magic168 Very comfortable room
The location of the hotel is within the city area which is very convenient especially walking distance to the shopping area and restaurants.
The room are clean and comfortable in lighting, air-conditioning and the arrangement.
April 13, 2013
Rated 4.0 out of 5.0 by 1706 nice hotel
rooms were prepared and we were able to early check-in. a nice touch.
April 11, 2013