Rated 3.3 out of 5 by 65
Rated 2.0 out of 5.0 by haplo Decepcionante
El hotel está bien situado y el personal es muy amable, nos dejaron usar las duchas del gimnasio a la vuelta de la playa a pesar de que ya habíamos dejado la habitación, un detalle que agradecemos especialmente. Sin embargo, la habitación daba al parking, no podíamos dormir sin tapones por el ruido de gente yendo y viniendo, y a pesar del calor tan alto que hacía teníamos que dormir con las cortinas echadas por privacidad, ya que si no cualquiera podía ver el interior de la habitación desde el aparcamiento. La nevera del minibar no funcionaba, por lo que no pudimos guardar el agua que comprábamos a pesar del calor que hacía. No había wifi en la habitación. La piscina es bastante pequeña, ni siquiera cubre en ninguna parte.
July 28, 2015
Rated 5.0 out of 5.0 by ECrespo The Hotel is great in value for the services received .
The big Problem : TV model is very old , an immediate change is required .
The great value : San Juan Beach is wonderful .
July 27, 2015
Rated 3.0 out of 5.0 by cadcaper IHG Rewards Recognition
MH Barker's excellent review below really resonated with me as I was also allocated room 306 on last my stay and it was not good.
I stayed at HI Playa San Juan twice this year. On my first stay, for 7 days, I had booked a room in the category known as double bed and sofa through IHG.com. I was allocated a room with 2 double beds and no sofa. I went to the front desk to say that I wanted the exact room type that I booked only to be told that they do not operate this way in Spain. I knew from vast experience of many other IHG hotels in Spain that this statement was not true. When I pressed the point hard, they reallocated me a room with a double bed and sofa and it was by far the nicest room I've had in 6 stays at this hotel over the past 3 years.
On the last stay, I was checked in by the same staff as the previous one and it was clear that they remembered me. I double checked that I was allocated a double bed and sofa as booked and which was confirmed. When I got to the room, I have to say it was very disappointing to find that it was not one of the better rooms in the category booked but I didn't want to complain on this occasion. On my previous stays, the room allocated was no better in decor and facilities.
Like MH Barker, I am one of IHG's most loyal guests - in my case I am one of the very first Spire Elite member the new status for members with over 75 nights/75000 elite points which I achieved in 6 months.
While I have long given up on any form of recognition conferred on me by my IHG membership, they seemingly allocate their very worse rooms to members which infers that they keep the better rooms to non members.
I am writing this review to highlight these shortcomings in the hope that someone from Head Office will advise the hotel of the appropriate treatment of IHG Rewards members. If they don't, I'm sorry to say that the entire concept of IHG Rewards will be undermined.
July 18, 2015