Rated 4.7 out of 5 by 321
Rated 4.0 out of 5.0 by johnny_ringo Above average facilities, below average service.
Overall impression: This is a stunning, quite new hotel (about 18 months old when I stayed in October 2015). The room and facilities were way more impressive than I expected. Really great rooms. The service, on the other hand, was notably miserable: with the exception of two shining stars (the singing bartender whose name I didn't catch, and Christian at the front desk), the staff were unpleasant, inattentive, and relatively clueless. Just some examples... the person checking me in for the first time didn't say hello or make eye contact, I had to ask three people to turn the lights on in the lounge so I could read even though it was technically still open, nobody ever told me about the free airport shuttle when they confirmed my reservation, and when I asked about the airport shuttle in the hotel the first response was "It's not to go anywhere in town, just the airport" (I think telling me the times and sign-up process would have been more helpful, no?). This seems to me like they either have new inexperienced staff, or they simply take their customer volume for granted (lots of airline employees). I would stay here again for the facilities and location alone.
October 6, 2015
Rated 5.0 out of 5.0 by ScarlettSteer Home awa from home
Fantastic staff - always warm and welcoming and ready to go out of their way to make your stay as comfortable and easy as possible. Great food and a very fun happy hour, comfy beds, clean and well maintained gym and pool... best airport hotel I have had the pleasure of staying in. Highly recommended!
October 6, 2015
Rated 5.0 out of 5.0 by Watching My Money Beautiful hotel, delicious food!!
Stayed 3 nights for a conference. The room was wonderful, the staff exceptionally helpful and very friendly. The interior of the hotel is simply beautiful. The quality of food from the restaurant was absolutely delicious!!!! Love this place and will be staying here every time I have meetings at the Austin Airport!!
October 5, 2015