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Rated 4.1 out of 5 by 380 reviewers.
Rated 5.0 out of 5.0 by Superb atmosphere and great service Honestly, I enjoy every bit. However, I would suggest an improvement be made in respect of the door key system which sometimes failed while opening the door of the guest room. June 22, 2016
Rated 5.0 out of 5.0 by Brilliant bed and brilliant breakfast! We were attending a function at this Hotel and the stay provided completed the happiness of the occasion. The room was excellent as was breakfast the following morning. Staff were very attentive and answered any queries efficiently and all were friendly. June 17, 2016
Rated 5.0 out of 5.0 by Fabulous I stayed here in connection with my business needs. The hotel is exactly what I have come to expect from Holiday Inn, excellent! However, it is the staff at Holiday Inn that make me return. Here they were no different - brilliant!! The hotel is also in a quiet location, but close to the centre of town. There was more than enough car parking too. June 16, 2016
Rated 4.0 out of 5.0 by hotel and surrounding area The rooms were of a good size, with excellent views to the rear garden and lake, quiet and serene stay. The restaurant located on the first floor was good and the staff were very tentative and remember your requirements. Excellent location with plenty of other amenities within a very short walking distance from the hotel. June 14, 2016
Rated 4.0 out of 5.0 by Good location Have stayed at this property on a few occasions now, and have yet to be disappointed. As an international business traveler I always try and stay at IHG properties, as there is a certain level of satisfaction in knowing what amenities/services a hotel will provide regardless of the country. At this property the staff are friendly and helpful; the room is clean, secure and comfortable, and the food is really good. The only somewhat negative comments I have are: 1. The collection of finished trays/dishes from in-room diners seem to stay by the elevators for a long time before someone finally clears them. I have left at 7:30am and the glasses/dishes are there, to return at 5pm and still the collection is there. 2. If there is a coach tour checked in, then breakfast time can be somewhat slammed. The staff appear shorthanded in managing to seat people, clear tables, and bring tea/coffee. It is not as though a coach tour arrives without pre-booking; therefore, extra staff member(s) might be a thought for the following mornings breakfast rush. June 7, 2016
Rated 4.0 out of 5.0 by 3 days in Basildon Friendly, courteous staff, good breakfast, convenient location June 6, 2016
Rated 4.0 out of 5.0 by Too many tables in dining room. Usual Holiday Inn standards (good). Hotel is set in nice grounds. A few eateries nearby (TGI Fridays, Harvetser). Staff were very helpful and friendly. Just too many tables in the dining room though - but there is an option to eat on the veranda overlooking thelake May 29, 2016
Rated 3.0 out of 5.0 by Basildon Holiday Inn 21/5/16 Staff in the restaurant at breakfast time need to more attentive to customers' needs rather than conducting conversations between themselves. The bar staff and reception staff were friendly. May 26, 2016
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