Rated 3.8 out of 5 by 361
Rated 1.0 out of 5.0 by Joe ma64 Good and bad
Ac did not work. Playing their own music at the front desk (loud!). They got me a room when they were full. Great job!
July 23, 2015
Rated 5.0 out of 5.0 by Snowmaniac80 Great ambiance
The hotel lobby/ lounge area was a great place to hang out and meet folks. The front desk staff was courteous, helpful, and efficient. The breakfast crew was not so attentive though, but still had an okay breakfast. The room I was in was very dark and could use a little updating, but it was comfortable and I slept well.
July 23, 2015
Rated 1.0 out of 5.0 by Juju57 No sleep and staff didnt care or compensate me bad stay
I have stayed twice in last month at the holiday inn plaza in beaumont texas. Both times they had a convention or family reunion. Both times we got no sleep because of kids running the halls screaming n playing as well as the adults laughing n talking in the hallway at 4 in the morning. After calling front desk who seemed indifferent n just said sorry for your inconvenience n hung up. Next morning i called the manager n she said well im sorry i ll give you 2000 points.. Really? Omgosh. Security was there in lobby n watched the kids running around the whole lounge n did nothing. We have stayed here for years but it seems that they are most concerned with the "big money" people instead of the patrons that stay frequently. I am so disappointed n frustrated in holiday inn and i wont grace their doors at this one in beaumont or any holiday inn.. They dont seem to care bout our one or two night stay.. I guess not enough money spent.. I really like them but the way we were treated was wrong..thx
July 22, 2015