Rated 3,9 out of 5 by 116
Rated 2,0 out of 5,0 by lambeth our stay at Bolingbrook July 10 to 13
My family of 4 visited Chicago for a soccer tournament. We had two teams stay at the hotel. We have not once been able to stay in a location were they are able to put us all together. Parents and players stayed on all 5 floors. We arrived on Thursday and stayed till Sunday. Our room was located on the third floor second from the end. early hour, when being woke up more than once, we found out that the end rooms are suites and the one next to us was a stag party. not much sleep and the front desk could not change anything because of the hotel being full.
Saturday night the same room next to us was host to a wedding party. at 1 am I called down to the front desk who then had them quiet down some what. We left feeling exhausted with 2 nights of VERY interrupted and inconvenient sleep. It would seem to us that if you know what these end rooms are for and the noise potential, then those who book in advance should not be placed there and perhaps it should be for the last minute bookings, being upfront about it. The internet was very poor and is not able to handle the large amount of guests using the system. We were informed it was because we were from Canada!! Hmmmmm.....that is a new one when it comes to wi-fi being an amenity.
The breakfast was good. Service was slow but it was a large volume to look after. Room amenities were good and if they had not been so full, it probably would have been a great overall stay.
21 de julio de 2014
Rated 2,0 out of 5,0 by Merlen accomidations
I arrived a little early and there were no rooms ready. I asked to make sure my room would be available and I was told yes. I had some work to attend to and came back later that afternoon and checked in to find that the single king room I had requested on line was not available and they were sorry!. .I can stay at any hotel of my choosing, and the next time in this area I will stay elsewhere. Sorry.
Also the coffee pot in the lobby was empty both mornings.
20 de julio de 2014
Rated 5,0 out of 5,0 Great Hotel!
We've stayed here a couple of times and REALLY enjoy it! The staff is great, the beds are COMFORTABLE, and the ambiance is so warm. The rooms are always cozy, clean, and soft. The only thing that would be the BEST is having a free breakfast. Normally, we like to stay somewhere that at least provides a bagel when we are rushing out the door to a meeting. But in any case, there is a Starbucks down the street, and a Family Restaurant if you want to have a full breakfast by some great Chicago folks. Thanks for all the care you give us!!
19 de julio de 2014