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Rated 3.8 out of 5 by 271 reviewers.
Rated 1.0 out of 5.0 by Terrible and dissapointing for Holiday Inn We had 3 rooms booked as we had my nephew’s first communion the next day. After booking I called and asked for 1 room to be a disabled room as my mother and father were coming. They are both eldery almost 80, and both disabled. We had booked this hotel so that they didn't need to travel almost 60 miles at 8:00am. Upon arrival, there was no disabled room booked, lucky the reception staff seeing my parents found one. Then the next morning I went down to my mother, to find her crying and my father distressed. Turns out the heater wasn't working and they didn't know how to contact anyone. In addition to this they could not even make a cup of tea to keep them warm as the kettle inside was rusted to the extent it was black! They were both bundled up in blankets to keep warm. They hadn't slept all night and this affected them during the day as they suffered all day and left earlier than they should have as they need rest back in their own bed. I and my husband’s room suddenly heated up in the middle of night, and my sister’s room was hot the whole night throughout with both coolers not making any changes. She has asthma and so heating up all night didn’t help. We also didn’t sleep well, considering my husband was working from 5am 7pm, he was looking forward to a good sleep in the Holiday Inn which we expected so much from. We are young we can handle this but my parents had a terrible night. This is the worst hotel we have ever been in. May 21, 2015
Rated 5.0 out of 5.0 by excellent hotel great place to stay near town centre. staff friendly rooms clean May 20, 2015
Rated 5.0 out of 5.0 by My trip Excellent Staff, clean public areas, tidy room, pillows a bit too hard May 17, 2015
Rated 3.0 out of 5.0 by Great staff, rooms fine, shame about the food The staff at this hotel are great and always willing to help. The rooms are comfortable and the location is really good for business. I wish the hotel could learn how to cook. The menu doesnt read badly, it's just the quality of both ingredients and cooking is very poor. I wont even mentione presentation. Some fresh ingredients and cooking ability would work well. May 15, 2015
Rated 5.0 out of 5.0 by Another Night Shift Room was good,clean and comfortable, The hotel was located very close to where I needed to be. Staff were very helpful and had good local knowledge. Food very good and came out hot and well presented. May 8, 2015
Rated 4.0 out of 5.0 by Good Friendly Hotel This hotel is well located for Brentwood, Warley and if you wish to travel into central London. Staff are all very friendly, especially The Barman Steve great character, good choice of breakfast. rooms all clean and comfortable. free wifi is a bit slow unless you pay the extra for high speed internet, all in a nice friendly place to stay. May 4, 2015
Rated 5.0 out of 5.0 by Convenient and comfortable stay Very convenient hotel and easy to access. Friendly welcome and comfortable rooms. Excellent breakfast and helpful staff throughout hotel. April 27, 2015
Rated 3.0 out of 5.0 by Could have been better Comfy room and friendly staff. Was staying in IHG reward room and there were black hairs in the bath before I used the shower. I forgot my toothbrush, so phoned room service (as I spent approx 30 mins trying to get hold of front desk but no reply), I explained I had been up since 4am and was just going to bed but had forgotten to bring my toothbrush. The person I spoke to said they would get one sent up to my room. 1.5 hours later, I put the do not disturb sign on my door as I couldn't keep awake any longer (was 9pm by this point). I'm also still waiting on the last 2 weeks worth of 500 loyalty points that I get for checking in as a Platinum IHG member....constantly have to ask for these to be added on... April 27, 2015
  • 2015-05-22T11:41:46.969-05:00
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