Rated 3,4 out of 5 by 222
Rated 1,0 out of 5,0 by Faivre05 Terrible customer service
Went to check in and asked for a cot because we had three children (teenagers) plus myself and husband. I was told that a cot wasn't allowed in that room because of fire hazard. So one of my children had to sleep on the floor. Was there for a wedding and the block of rooms weren't even near each other. Staff was very rude, told me the only way my child could have a bed was to book another room. Funny thing was, we were there for two nights and the staff the next day had no problem sending up a cot. Cold showers. Have never been so happy to leave a hotel!
26 de julio de 2014
Rated 4,0 out of 5,0 by my new home away from hom the staff was great
staff was great stayed at this place for about 35 days staff was very nice, facility is a dated and needs some work but i will stay again because of the staff, just needs a little work on the building.
24 de julio de 2014
Rated 1,0 out of 5,0 by Unrested Dated, noisy and transportation a must.
The rooms are very dated, right out of the 70's. That being said, if the rooms were quiet, the dated decor would not be a factor. Forget getting any rest at all in a first floor room. The upper floors are quieter, but still noisy.
The hotel advertises transportation to MDW airport. What they do not tell you is that this transportation only goes once per hour, at 40 minutes after the hour. This was not convenient for my large group and it costs us an additional $80 each way for taxis. There are newer, cleaner and comparably priced hotels, closer to MDW.
The restaurant and lounge on the property are both noisy, over priced and also dated. The food is marginal but acceptable.
The staff is friendly but severely limited in what they can provide given the restrictions of the facility itself, its location and its policies.
23 de julio de 2014