Rated 4,0 out of 5 by 77
Rated 3,0 out of 5,0 by tb123102 Pet owners must stay in smoking rooms
Only hotel I have ever stayed in that requires pet owners and their pets to stay in smoking rooms. The rooms and hallways reek of smoke. Luckily our window opened and we were able to get some fresh air.
30 de noviembre de 2013
Rated 5,0 out of 5,0 by BCN15 Accomodating a Large group of Fun Families
This is our third year bringing the entire hockey team and families to this hotel. They go above and beyond to give us great service every time! The staff is accomodating and helpful at every level. From the manager who checked us in, to the wait staff at the bar and restauraunt, security, and other personel at the desk, they were all excellent! There was nothing I asked for that they didn't do. Including making my son dinner, ten minutes after the restauraunt had closed, and delivering it to the room!
Thanks for making our stay a pleasure.
20 de noviembre de 2013
Rated 1,0 out of 5,0 by UnhappyWeddingGuest They gave our reserved rooms away, that our bridal party had blocked off months in advance
My friend got married the first week of October, and had her reception in Crystal Lake. She reserved a block of rooms for any guests (including herself) who would want to stay there. We just had to actually confirm we wanted them reserved by a certain time. I reserved my non-smoking room in August. I showed up to check in around 4pm on the date of my reservation. They said "all we have available is a smoking room." I thought they misunderstood that I had reserved a room. So I said "I'm sorry, I actually have a reservation, I'm not looking to book a room now." Response: "I understand, but all I have available are smoking rooms." I asked what they did with the room I reserved 2 months ago.
She just kept saying "I'm sorry" and that was all they had available. Eventually, she told me that had some guests decide to stay on longer than they had planned, and they were in some of the rooms blocked out for the wedding. In my opinion, you tell those guests, the rooms they are in are reserved from a certain date onward, but they are welcome to stay in some of the remaining available rooms if they want.
I was given the smoking room along with two cards for two free drinks at the hotel bar. Which I couldn't use because I was at the wedding reception all night, and the bar was closed when I got back. I left the next morning. Minimal consolation for having to take a room that smelled like orange room freshener, which faded to a lingering smell of stale smoke. Disgusting.
My friend, the maid of honor, didn't even get a choice of a smoking room! They just gave her room away (as they had mine) and had nothing left to offer her by the time she check in, after the reception at 11pm or so. She had stayed with her sister, the bride, in that same hotel the night before. Before leaving for the wedding in the morning, she asked the front desk if she should check in early to her room, because she knew she'd be busy with weddings things all day and not able to check in until late at night. They said they were unable to check her in early, and that it would be fine to check in late.
But they didn't have a room for her at all when she came to check in that night! She ended up sleeping in my room. They offered her a room in another hotel. In another city. ???
I would never recommend dealing with this hotel. I understand they were trying to accommodate guests who extended their stay, but you do NOT do so by giving away rooms of a wedding guest group - rooms that were blocked out months in advance. Bad move. We all left hating angry with our experience, and made that clear to the staff at the front desk.
15 de noviembre de 2013