Rated 4,0 out of 5 by 112
Rated 2,0 out of 5,0 by Bbndallas Broken items
Heater in our room did not work. Treadmill belt slipped and stair climber machine was broken. There was a lingering smell of rotten eggs from a pipe drain issue throughout the hotel.
Good location. Night engineer was very friendly and morning breakfast attendant. Discounted room due to issues by manager.
1 de diciembre de 2013
Rated 4,0 out of 5,0 by Maryland2 Good experience
My expectations were well met. Shuttle service to Love Field was convenient. Location near Mockingbird Station on the DART line was a big plus.
25 de noviembre de 2013
Rated 4,0 out of 5,0 by adog56 Great location could use some attention to detail
This a terrific location for my Dallas business needs. The hotel is clean and comfortable ; but.....
1 The room wifi on the upgrade floor (9th) did not work at all during my stay. Though wifi worked in the lobby on all my devices, it would be a good idea to have it work in the rooms reserved for the most cherished HI customers: the business frequent guest ( platinum my 2nd stay here). It might even be useful to have a front desk person be somewhat familiar with the issues; passwords are not akin to access if the wifi doesn't connect!
2. Like many HI hotels, the breakfast is way overpriced for what it offers. This isn't Vegas guys, where showing the shmoe (fool)
how much they are being comped works. These are often business travelers staying @ this level,looking for good value.
3 likewise, how about offering Platinum members a little perk that they could use, like a sample of the scrubbing salts used in the public washroom, or an ice cream bar or something similar. That would be a nice gesture at a real small cost to the hotel.
17 de noviembre de 2013