Rated 4.2 out of 5 by 997
Rated 1.0 out of 5.0 by Ivan68 Front Desk Staff
Appreciate this is a busy place given location next to Gatwick Airport. A lot of guest come, stay and are never seen again. A number of the male front desk staff appear to very aware of this and more question ready (you ask a question and they ask you one in return) than solution ready. Taking the time to listen to guests is a skill I value. Please do not attempt to argue context when a guest is seeking to pass on information to you. Not sure how far up the structure this culture goes but of front desk staff seem to on auto pilot. Not a great reflection on the brand and I hope this does not reflect the management. On the up side, a hotel worker from house keeping did a great job to get access to the room and sort issues out and the Women supervisor in the morning went a long way to make up with her fellow male staff on the front desk. Never given a one star rating before - ever.
August 29, 2015
Rated 4.0 out of 5.0 by Jaguar XFS Very Good
Stayed the night before flying from Gatwick. Used the parking facility booked through Planet Cruise. Room was very clean. Most people leave a review because they have something to complain about. Not in this case. The overall experience was very good. The restaurant ? Was absolutely outstanding ! Forget all the complainers who normally eat at "Jacks Cafe" for £4.95. The Holiday Inn Gatwick Restaurant is a place to relax and enjoy. You get what you pay for in this world. The service was exceptional the food was fantastic. A great start to a holiday. Try it you will not be disappointed.
August 28, 2015
Rated 4.0 out of 5.0 by Kevin/Anne Suprisingly Quiet
For a hotel so close to the airport, it was surprisingly quiet through the night. Dinner was good and breakfast was adequate. A little more selection of food at this location compared to others. They offered a shuttle to the airport however it costs extra. The hotel could have charged a few pounds extra to spend the night and offer the shuttle service for free. It would have seemed you were getting a deal. Especially overseas travelers going home that may be low on UK currency and don't want to exchange anymore.
August 26, 2015