Rated 4.3 out of 5 by 940
Rated 5.0 out of 5.0 by hardpartof survey pre flight stay
easy to park and check in,excellent check in with explanation of transfers and vehicle collection.
food and beverage staff very friendly easy to engage with. vehicle collection on return very quick and efficient.
Guest room more than adequate for overnight stay. Comfortable bed with choice of pillows.Comfortable easy quiet nights sleep.
July 2, 2015
Rated 3.0 out of 5.0 by SaraP03 2nd Visit
As we stayed in this hotel a few months ago, the decision was made fairly quickly to stay again.
We arrived in the middle of the night with 2 children and walking to the shuttle it was already waiting. Check in was easy in the hotel, however getting in the room we were disappointed to see our room had not been prepared as a family room. The sofabed was not made for our 2 children which at 3 AM is not something nice. We were tired and exhausted and had to call receptin to get someone to come make the bed. We tried to do it ourselves but there was not enough bedding to do so. Although it took about 10 minutes for the staff to bring the bedding to make the bed up. Unfortunately not 1 apology which in a chain like this is not really what is expected, in fact you would expect this to happen full stop.
The night was fine and breakfast in the morning was very good.
June 30, 2015
Rated 5.0 out of 5.0 by Audi A1 Great position for flights from LGW
Good hotel at very competitive rates.Friendly and very helpful staff.Parking/leaving the car was no problem...again good rates
June 27, 2015