Rated 4.0 out of 5 by 200
Rated 5.0 out of 5.0 by Terminal Guy Great addition to the Killeen
I was just passing through and booked this hotel on a whim. We really enjoyed it and it fit our needs perfectly. The staff was excellent and the breakfast was great. I will be staying here a gain.
November 23, 2015
Rated 5.0 out of 5.0 by Farkle The extent staff goes to to insure comfort
I was having issues connecting with wifi- "Andi" runs a chord up to my room. The hotel is full and she hustled to help me. I checked in early...room was clean comfortable. It's quiet and I am happy. I've read the other comments and tend not believe them or the level of entitlement, perhaps, a bit much. "Where is a Greek place to eat dinner?" Bam- directions. Where is a Radio Shack or Best Buy?" Bam directions...smiles and smiles and helpful...so, I will continue to stay. Laundry rooms- clean. Great job to Team HI in Killeen.
November 18, 2015
Rated 3.0 out of 5.0 by MMD197328 Confortable Bed but no Complimentary Breakfast
The hotel is well maintained, clean, has confortable bed and nice pool. The staffs are very nice and courteous. The only downside is the fact that they don't serve complimentary Breakfast and knowing that every Holiday Inn I have been to during my different Business trip offered Breakfast because the price paid per night is consequently high enough to earn Complimentary Breakfast.
November 3, 2015
Rated 5.0 out of 5.0 by CMB589 Great Experience
Very nice environment. Comfortable accommodations!
November 2, 2015
Rated 3.0 out of 5.0 by Blues Lover Nice Landscaping
The grounds of this hotel was clean and beautiful. I particularly like the Cabanas. However, the fan nor the TV worked in the Cabanas. The headboard in our room looked as if someone clawed it in their sleep. If the front representative would have told me the headboard was in bad shape, I would have been able to make the choice whether to stay in the room or change. The bathroom door was hard to close. For the price and the experience, they should at least offer a continental breakfast. I paid almost $10.00 for cereal and coffee. Next time I will stay at another hotel.
October 29, 2015
Rated 3.0 out of 5.0 by mburnsopac Poor Management, but great service from Shavonda
The rooms I made the reservation for did not even exist... The pictures online for the rooms do not match what was given. The management was asked to help out, but since I was just a "club" rewards member, I was told "not able to help".. Really made me feel like a lower class person that did not deserve to be taken care of. Even when the mistake was THEIR FAULT. BUT on the bright side, SHAVONDA was absolutely fabulous. She was extremely courteous, caring and went above and beyond to try and help the situation. Unfortunately, management did't do the same... Because of Shavonda, and her alone, would I try and stay there again.
October 28, 2015
Rated 5.0 out of 5.0 by Fab39 Awesome Place to stay
I went to this hotel on business trip and really loved it
October 7, 2015
Rated 5.0 out of 5.0 by hugaswimmer61 Grest Place to relax.
I had a relaxing time with my daughter and granddaughter. We went to visit my so in Gatesville. My granddaughter was feeling sick and we didn't want to go out to eat. The hotel staff offered to pack our dinner up at the restaurant so we could eat in our room(they didn't have room service at night).
October 3, 2015