Rated 4.0 out of 5 by 304
Rated 1.0 out of 5.0 by Tonymax Poor experience
We arrived to find that the booking we had made was not recognised by reception and there was a bit of backwards and forwards to the back office before we were allocated the correct number of rooms. Even then two were put in my name rather than the actual guest. On top of that I was not recognised as an IHG Member and had to produce my card before points were allocated.
The rooms were cold as there was no heating in the hotel and although this was mentioned, no one pointed out the fan heater in the wardrobe which i didn't discover until the next morning.
We had an event the next day, but that too was not well handled and no one coordinated (e.g. no danish pastries in the morning on arrival of our 30 guests, despite being ordered and coffee did not arrive on time and we had to remind) Things improved after the duty manager intervened and the rest of the day ran like clockwork.
We have used this hotel on many occasions previously and although experiences have been mixed, it has never been this bad. This experience is making use reconsider future use.
One person to mention is Lorretta who was on bar duty, she gave excellent efficient service with a smile and was a pleasure to deal with. One other bar staff member seemed to be too interested in flirting with a particular guest than serving at the bar and indeed was seen to be sat with him later in the evening.
October 4, 2015
Rated 5.0 out of 5.0 by StephenMB Value for money
We have stayed at many hotels in the North west of London but this rates as the best. It is good value for money and the rooms are well equipped with a bathroom that actually has a bath rather than just a shower. The public rooms are spacious and the free parking was a bonus. We would definitely recommend this hotel.
September 30, 2015
Rated 3.0 out of 5.0 by afcwxm STAY
I STAY IN MANY HOLIDAY INN HOTELS IN THE U.K. AND ABROAD.
THIS HOTEL FALLS SHORT OF WHAT TO EXPECT FROM HOLIDAY INN HOTELS.
AN EXAMPLE WOULD BE THE HOLIDAY INN, LINCOLN. THEY SET THE STANDARD.
September 24, 2015