Rated 3,8 out of 5 by 420
Rated 4,0 out of 5,0 by Andygla Mid week stay
I was staying at this hotel for a course. The staff were all very friendly and made the stay very enjoyable.
1 de diciembre de 2013
Rated 1,0 out of 5,0 by mo148107 Never Again.
I stayed previously on May 2012 at this hotel and had a bad experience which was reported to management.
Thought to give them another chance despite the high price and i wiched i had stayed at any surrounding BB and not this inefficient,poorly managed property.before my arrival the hotel began amending my booking from 2 persons to 3 persons with extra charge,from 2 twin beds to king size bed,this been reported to hotel who kept denying it,despite several e mails to the manager i kept having his PA on correspondence.
IHG guest relation and Ambassador desk confirmed all modification been done by the hotel who was adamant in their denial.
When my complaint escalated to higher level,the General manager contacted me immediately admitting the INEFFICIENCY of his team and the several mistakes,giving no excuse for the poor service provided,needless to say i ve wasted my time and my money calling guest relation premium number UK and USA and the management still expect me to give them one more chance.
Have they tried to redeem themselves by any goodwill gesture i would have certainly believe and accepted their apologies but some managers think they can give hard time to guest then get away with an apology.
As far as i am concern i will continue being loyal to IHG but certainly not to this hotel,never ever again.
30 de noviembre de 2013
Rated 4,0 out of 5,0 by Arno1975 7 day stretch
Very nice but big hotel, be early with breakfast though which is excellent. Staff is very friendly and helpful.
27 de noviembre de 2013