Rated 4.2 out of 5 by 889
Rated 5.0 out of 5.0 by Jeff5522 Transportation
This Holiday Inn Location was great! It was close to Heathrow, close to London, and close to Windsor and Bath.
The Staff were very friendly and very helpful!
The rooms were clean and comfortable.
The Staff were great at helping us get transportation to Heathrow when we left, and we had 15 people. And they helped us get to London and to Windsor and Bath by taxi which was faster and cheaper than the Hoppa Bus.
We will stay here next summer!
July 29, 2015
Rated 4.0 out of 5.0 Terrific Service
When I arrived the front desk was busy so the concierges immediately started taking the overflow. I was coming from a cancelled flight so I was a little cranky, but that all dissipated with the superior service at the concierge's, the dining room, and the bar. They even kept the restaurant open a few minutes extra so I could get in. The downsides? The room was a little dated and the food was good, but not wonderful at the restaurant. From the plates I saw in the bar, the food there was better.
All in all it was a very good experience.
July 29, 2015
Rated 4.0 out of 5.0 by JAKEYBLUE Great hotel just one negative
Great hotel don't know why I've never used it before! Nice room - upgraded. reception - think it was James - was very welcoming, sorted out the parking and the shuttle to the airport.
Just one problem - when I went back to the hotel to pick up my car 48hrs later and went to reception to have my ticket validated, I was met with a patronising, unhelpful and sarcastic tone (think it was Lucy) - shame, unnecessary.
i didn't eat at the hotel so I can comment on the food.
July 28, 2015
Rated 4.0 out of 5.0 by NEDU Comfortable Room and services
I had a great stay in this neat, quiet and friendly hotel with great ambience.
July 25, 2015
Rated 5.0 out of 5.0 by Eli-2015 Very comfortable bed and great service.
The room and the facilities were very good but I mainly want to highlight the staff cortesy and kindness
July 24, 2015
Rated 5.0 out of 5.0 by JGM1 Quiet, comfortable, clean hotel
I found the staff to be very courteous and friendly, going out of their way to be helpful. The room was comfortable, clean, and well-furnished. The convenient location near Heathrow made a perfect place for our London stay.
July 23, 2015
Rated 5.0 out of 5.0 by Malcolm10 enjoyable stay
we planned a leisure weekend in London and dropping my Son to the airport at the end of our stay. From the moment we arrived, we were made to feel welcome by the staff, and nothing was too much trouble for them. The concierge staff were great, and booked tickets for us and advised the best way to complete the attractions which we wanted to visit. The hotel was well maintained, clean and modern looking, and good value for money.
For me personally, I did not find the mattress to be very comfortable, however it would not stop me staying again.
July 23, 2015
Rated 2.0 out of 5.0 by mo148107 Unattentive staff.
I ve raised previously the problem i ve encountered in this hotel trying to reach the front desk ,phone never answered or connection faulty and i ve been contacted by the manager who assured me there was a fault and its been fixed in that particular room.
Last time i ve tried to reach reception because my minibar was blocked even though i ve given my credit card for any extras.
Do the staff learn from past mistakes??NO.
Again this time credit card given, minibar still blocked and connection faulty to front desk (room 663) but thanks God operator were helpful to unblock the minibar.
I will attach picture of the apple offered by the hotel, its not the freshest you can find, needless to say i didnt touch it.
July 22, 2015