Rated 4.4 out of 5 by 344
Rated 5.0 out of 5.0 by wimilein Wärme
Uns hat es gut gefallen, aber die Wärme in den Fluren und im Eingangsbereich war schwer auszuhalten. Wenn man die Zimmerkarte aus dem Lesegerät zog und dann hineisteckte ging zuerst die Heitzung an und man mußte manuell die Klimaanlage jedesmal im Zimmer neu einstellen. Das Systhem zum öffnen der Fenster war auch sehr schwieriig. Es hat gedauert bis wir die gewünschte Temperatur im Zimmer erreichten. Da wir Nachts ohne Klimaanlage schlafen wollten wurde es gegen Morgen sehr warm.
July 3, 2015
Rated 4.0 out of 5.0 by Bernie55notout Great sleep quality but attention to plumbing smells necessary
Whilst my stay in general was very good, there was a dank smell emanating from the bathroom but which did not effect my sleep.
July 1, 2015
Rated 4.0 out of 5.0 by Craig28 Pretty good considering proximity to London
Pretty good hotel; got a decent price. Fairly handy for connections to London Victoria station.
Room was quiet, air-con worked. Gym was only OK - good pool though. Very close to local shops/amenities.
Only downside is that we both found the bed/mattress to be uncomfortable - too hard and a bit thin. Usually have no issues with Holiday Inn beds so maybe we had a older one?
Also, I wish reception staff would double up when there is a queue at check-in or check-out. Rather than staff wander past ignoring the queue. And please don't answer the phone on the check-in desk and make me wait!! Surprised this happens these days. It was a bit Fawlty Towers...Surely there is a back office to deal with these calls? Maybe they were short-staffed?
Overall though it was a good experience. Cheap to park too at £7 per night!
June 30, 2015
Rated 5.0 out of 5.0 by Laoshi Excellent Service and very comfortable
Overall a very pleasing stay!
Staff were very approachable and friendly!
Would definitely stay here again- very convenient location.
The room was very comfortable and clean....providing a very relaxing stay.
Breakfast is highly recommended...with very good service from staff - provided excellent value for money.
June 23, 2015
Rated 4.0 out of 5.0 by dedkln Gutes und brauchbares Hotel
Insgesamt ein für britische Verhältnisse recht gutes und preislich (Geschäftsreise, Greater London!!!) gerade noch akzeptables Hotel.
Trotz Innenstadtlage (Sutton) recht ruhig.
Sehr freundliches Personal, akzeptables Zimmer, etwas in die Jahre gekommenes Bad, das aber auch soweit in Ordnung. Wie oft in GB keine Minibar, dafür Teegeschirr.
Frühstück "very British", relativ kleine Auswahl an Speisen, beim Brot gar keine Auswahl außer labbrigem Toast , erstaunlich blasses Rührei, aber insgesamt genießbar.
June 22, 2015
Rated 4.0 out of 5.0 by BesottedPanda Lovely Hotel
The hotel is very nice, clean and nicely furnished and the staff are very helpful.
My only complaints were that the A/C did not seem to be working properly - our room was very hot and despite having the A/C on all night it did not seem any cooler by the morning. However, we reported this to staff upon check out and they said they would get it checked.
I also think that the cost for breakfast is far too high, although you do get a huge choice of food to help yourself to.
I would quite happily stay here again.
June 18, 2015
Rated 5.0 out of 5.0 by DrJill Great place to stay when attending the Epsom Derby Meeting
Pleasant hotel with helpful staff and good breakfast. Well sited to reach Epsom on Derby Day
June 17, 2015
Rated 5.0 out of 5.0 by Dr1234 Great Service
Warm welcoming staff, make you feel like being at a home away from home! Would recommend to anyone wanting to stay in this area.
June 16, 2015