Rated 4,0 out of 5 by 93
Rated 3,0 out of 5,0 by bakery lover Room access and Bugs
We have stayed in this hotel many times. This past visit was not a very good visit. I had called ahead to reserve the room. Upon my arrival the young man checked me in. I go up to the 5th floor and when I get there the key to the room doesn't work. So I call to let him know because I didn't want to go back downstairs. He comes up with new keys and I met him halfway in the hall. He was however insistant that he try the key. I was not comfortable being that I was traveling alone this trip. The key he brought up did not work either but he had a master key to let me in. He opened the door and walked in the room before me and I was not going in there until he came out. I do not think a hotel employee should enter a guest room at any time but especially if it is a female traveling alone. It made me very uncomfortable. He did leave and said he would go get another key and bring up to the room. I told him that would not be necessary that I would come to the desk and get one IF I needed one. So later that evening I went out and there was a new young man at the desk. I explained to him what had happened earlier and he made two new keys for my room. However, again HE wanted to come try the key in the door in case it didn't work. I told him no that if this one didn't work I would come back down then and take care of the matter. The key did work so I went into my room and locked the door. I was uncomfortable the entire night and did not rest well at all. I pulled the bed down to discover the sheets on the bed were dirty. I pulled the sheet back over the bed and just laid on the top sheet. The air was on and could not be controlled and the room was cold all night. The next morning I get up to shower and I go into the bathroom to be greeted by 2 bugs crawling around in the bathroom. I took pictures but the next morning I was running late and was unable to stop by the desk to share them with anyone. I knew that would be a long drawn out process and I was already late. I am not sure we will stay in this hotel again. I am not fond of men coming into my room, dirty sheets on my bed and roaches in my room with me.
29 de julio de 2014
Rated 5,0 out of 5,0 by CP4ME EXCELLENT HOTEL FOR DOWNTOWN TOO
We chose this Hotel because the airport location served us well during our last visit and the Hotel was new, so we wanted to give it a try. This is a really nice HI branded Hotel. We very much appreciated the room upgrade and the free breakfast due to our Platinum Status. We found all variables associated with room cleanliness, sleep quality, HVAC comfort, and Staff Helpfulness and courteousness to be excellent. Although this Hotel is very close to the airport, we did not experience sleep problems from the planes going and coming. We did not notice any guest related noise problems outside the room either.
We stayed for two nights and were involved with Board meetings downtown at a Charity for which we volunteer. We really liked staying at the airport versus Downtown. Our travel time to Downtown from our Hotel was only five to ten minutes. It worked out perfectly. This Hotel is conveniently located to an easy on and off Hwy 264 which is on Crittenden St. I would highly recommend this option as opposed to I-65 which is undergoing heavy construction and thus lengthy traffic backups. We noted heavy traffic backup particularly and the Northbound 65 route.
Do try this Hotel if you are in the Louisville area, we think you will not be disappointed. We would definitely stay there again on our next visit to Louisville.
25 de julio de 2014
Rated 5,0 out of 5,0 by sciencediva Very modern and cool
Upscale property with down to earth staff! Get away weekend, stopped on a whim and very glad we did. Only downside awkward building location, hard to find the parking lot entrance if you are unfamiliar with the area. the extra effort is worth it.
23 de julio de 2014