Rated 3,9 out of 5 by 47
Rated 4,0 out of 5,0 by JennyS85 Clean and quiet
The front desk staff was very courteous when we checked in and printed a google map for us ,when I asked for directions to where we needed to go. I was dissapointed that she mentioned breakfast hours...only to find out the Buffett that we ate at was full charge. We stay exclusively at Holiday Inn Hotels and are accustom to having a continental breakfast included. There was nothing extra or different in the food so we did not anticipate the charge. I feel very strongly that breakfast should be standard in the Holiday Inn chain. The wait staff was very kind and stated that this confusion is common at this specific hotel. I hope a change is made.
6 de diciembre de 2013
Rated 5,0 out of 5,0 by Manderson07 Clean Comfortable room, Friendly knowledgable staff
The hotel was clean and inviting, the entry was well lit and it was easy to navigate to front desk, the staff was approachable, engaging and efficient.
My room was clean and comfortable. I prefer harder beds and this one had good firmness with no sagging. Had two restful nights on the bed.
As it is by the airport, I did hear planes landing, but it was not intrusive and didn't wake me or prevent me from getting to sleep.
The only difficulty is finding the correct drive way entrance as the property is behind another chain and a restaurant, the entrance sign at the major thoroughfare could be larger and more visible.
25 de noviembre de 2013
Rated 5,0 out of 5,0 by Siemers13 Excellent service to my needs
Amanda M(front desk clerk) was very generous, knowledgeable and understanding of our concerns and needs for our group. She went over and beyond to deliver the best service I have ever encountered in the many years I have stayed at Holiday Inn. I was very needy persay and she handled my needs in a very professional and respectful manner. She handled the stress of several guests checking in and demanding toiletries very well, and did not show an ounce of stress. I truly could see in her demeanor that she truly does love her job and the hotel. The beds at this location were fantastic! I was able to fall asleep and get the rest I desperately needed. The shuttle driver Garrett was a huge help and also very courteous in shuttling us to and from the Expo center. The room and the hotel overall was very clean and decorated nicely. I have nothing bad to say regarding this location and definitely recommend this location to any group or individual that may need overnight accommodations in Louisville.
14 de noviembre de 2013