Rated 3,4 out of 5 by 31
Rated 3,0 out of 5,0 by Coach2 Its Okay
The beds were comfortable, and the place is fine, but it is far off from the "Perfect 10" service rating many of the signs around the hotel were asking for. If that were to happen, this would need to be improved: check-in would be ready for platinum members, customers would not be refilling coffee creamer because the staff claimed to be too busy, the constant water puddles on the elevator would be mopped up at some point in time, carpets and rugs might actually be vacuumed at least once during a 3-night stay, the front desk would not call and inadvertently send staff to guest rooms at 11:00 pm with towels they didn't ask for, and daily cleaning services would happen when customers are out during the day instead of in the late afternoon/evening.
22 de noviembre de 2013
Rated 4,0 out of 5,0 by cnelson1959 Almost a 10
The property and the staff were friendly and apologetic for the things they could not change. Our reservation was not able to be honored in the way it was made. We were supposed to have a quenn bed and a pull out couch for three nights. That room was not available when we checked in even thugh we had made the reservation 2 months earlier. We were given a king bed for the first two nights and then needed to move on the third night to a double double since we had daughters staying with us that night.
Also the last night- there were no towels in the pool area or even extras for our daughters in ur room. The hotel had been full because of the National FFA convention.
6 de noviembre de 2013
Rated 5,0 out of 5,0 by jonesygirl Nice Hotel
My stay was pleasurable. The guest service rep was very nice and helpful. The only negative about my stay was the dirty sofa in the room, it was a bit of a turn off but overall the hotel was nice.
2 de noviembre de 2013