Rated 3.6 out of 5 by 168
Rated 5.0 out of 5.0 by SkillsUSA Excellent customer service
We arrived with 135 people for a conference. The staff was wonderful! Very accommodating to our group.
Shuttle service outstanding!
June 29, 2015
Rated 5.0 out of 5.0 by Sue Q Awesome Service!!!!
I stay at this hotel frequently and have to say that the Bar Tender Toni is Awesome!!! She is ALWAYS on top of things and I could be gone weeks on in and she still remembers my order! She is great at what she does and very pleasant to be around!!! Visit her is you stay at this hotel.
June 26, 2015
Rated 4.0 out of 5.0 by Sunshine60 Closest IHG to Churchill Downs
The staff including manager were very nice, helpful when I booked for the wrong night.. I was surprised I was not offered the 500 additional points which are usual offered for this membership.
Room needed some TLC cleaning, though rugs were still damp from being shampooed, which was great, they were clean. Bed had a topper but felt like a poor mattress underneath. Very soft. All plugs in room were loose and everything was unplugged when we checked in. Computers and phones would not stay plugged in to the few outlets available.
The main complaint was breakfast. Because I was platinum membership it was complimentary. If I had paid $10.00 for this lower then Holiday Inn Express free breakfast I would of been so upset. Nothing healthy not even cereal. Fruit was green bananas. No toast. Shameful offerings however breakfast waitperson was prompt and friendly.
I wanted to like this property due to staff and their helpfulness, but doubt I will be returning.
June 21, 2015