Rated 4,1 out of 5 by 137
Rated 5,0 out of 5,0 by Ray F Best hotel in Madrid
Hotel was very clean the employees were friendly and very helpful. Our stay was absolutely wonderful
24 de octubre de 2014
Rated 2,0 out of 5,0 by joespeziale Well below par
The saving feature of this hotel is its location, next to businesses I needed to visit. However, it looks very dated in the inside. As a Gold Member I was upgraded to a suite, which was very nice. Rooms and bathrooms were nice and tidy, but as said they looked outdated, more stuck in the '80s (which they surely are not, but they gave that sense of old but well kept). I stayed for two nights; when I got back late of my second day, I noticed that there were no towels in the bathroom, and the coffee area had not been cleaned nor replenished. So I called reception, who asked how many towels I needed. I said I needed at least one hand towel and one big enough to shower in the morning - the receptionist came pretty soon, and brought me two small towels and one bathroom floor mat. I did not notice it straight away, and when I did I felt too tired to call him back. He also kindly brought some coffee powder and coffee cream. However, at no point was there a hint of apology - which I did not look for, but a show of genuine care or concern, as opposed to a 'it's-not-my-fault-attitude' would not have gone amiss. Oh, and the towels in general are well below par, very thin and worn out.
I did not eat at the hotel, so cannot comment on that aspect. Wi-Fi from the room was very good to excellent.
Check-in was late in the evening, front staff were kind and welcoming. Check-out was around 9am, reception looked mobbed and there was no one I could have spoken too, no Members only lane or so. Because of time constraints I decided to drop the keys in the check-out box, only issue being that I could have done with a printed receipt for my expense report.
Based on the price for value ratio, I think my next stay in Madrid will be at a different hotel.
23 de octubre de 2014
Rated 5,0 out of 5,0 by DSG D Alles Gut
Das Hotel entsprach all unseren Erwartungen, waren mit 16 Leuten im Hotel. War alles sehr gut.
21 de octubre de 2014