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Rated 4.4 out of 5 by 158 reviewers.
Rated 4.0 out of 5.0 by Overall a great value for the money Rooms are in the middle of remodeling. Bathroom was remodeled and in great shape. Main room is next. Lobby is lovely, restaurant excellent and sleep was great. May 26, 2015
Rated 5.0 out of 5.0 by Excellent service Service was excellent, food was fantastic! Employees always willing to assist you in order for your stay to be comfortable. May 25, 2015
Rated 5.0 out of 5.0 by Welcoming atmosphere I felt both comfortable and safe. The staff made me feel welcome and they were very attentive to our needs. May 20, 2015
Rated 5.0 out of 5.0 by Cuarto limpio y bonito Buena experiencia y el hotel esta muy bien localizado, de facil acceso. May 14, 2015
Rated 2.0 out of 5.0 by Bad Manager taking care of issues The pictures on the wall of the room was with fungus. The personnel of the restaurant, the maid and the front desk were very kind and attend. But on Saturday night we were in the guest parking and there were couple of men making pees near to the car. The security officers were talking with the women near to the cocktail lounge, leaving the guest parking lot lack of security. Was very horrible the show, presence by my wife, and kids. The poor part is that when we talk to the manager, Mrs. Wilnelia or something like that, she said that "there's no responsibility of her or for the hotel, because was the security who didn't make their duties". We were amaze because if the manager think that an incident is not her responsibility because it's separate the security of the hotel, she suppose to go to school again or need MORE TRAIN. This is the first time that we confront this kind of situation and this lack of compromise with the work. At leaving the hotel, she gave me two thousand points...WAW!!! SHE ARRANGE IT!!! I suggest Mayaguez, Puerto Rico Holiday Inn Staff to better choose their staff, with persons who got more compromise, than Mrs. Wilnelia. Definitively we are going to reconsider continue making business with IHG or Holiday Inn because we are not feel safe in your hotels. Not recommend and definitively we will not be staying again. May 11, 2015
Rated 4.0 out of 5.0 by Successful Business Trip The trip was necessary for my business, being away from the family is not fun but my stay at the hotel made to the trip that much easier. May 8, 2015
Rated 5.0 out of 5.0 by Clean environment and closed to town sites. Good hotel; close to city and business and restaurants. At site restaurants are average. I have stayed many at the hotel prior to this visit. April 26, 2015
  • 2015-05-27T11:39:59.084-05:00
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