Rated 3,8 out of 5 by 266
Rated 4,0 out of 5,0 by HeyBlue67 Overwhelmed staff
Property is in a great location, almost walking distance from the cruise ship port. It was obvious that most people were here for that reason and the number of excited children was high.
Aside form that, the line to check in was long and slow. I don't know if the staff was new, the guests were difficult or any number of reasons. There was no priority line for platinum members or anything of the sort. I was upgraded to a room on the top floor overlooking the mall and marina. That was a bonus. However the room layout was odd. Tons of room with high, vaulted ceiling. But the bathroom was small and cramped. Trying to use the toilet or shower required a dance with the door.
I don't know what happened, but I did not receive my folio during night audit. When attempting to check out, there were what appeared to be multiple tour groups attempting to do the same. I was running late for a meeting so I called the property and explained the situation. They checked me out over the phone, but contrary to their promise to email me the bill, it took several phone calls to the property to speak with someone to get this accomplished.
Perhaps adding more staff at peak check-in/out times would help. Definitely a separate priority line for Platinum members would be appreciated.
28 de febrero de 2014
Rated 1,0 out of 5,0 by Moon and Stars DO NOT RECOMMENDED RUDE STAFF
The staff was rude and disrespectful to women. If you where not a male you where basic ignored, as if women don"t have their own money. I am not going too go in to details about my stay but Ladies believe me save your money do not stay here. I also spoke too the manager on duty and all he did was make excuses for his staff.
26 de febrero de 2014
Rated 2,0 out of 5,0 by unhappy boat show vendor Stay Elsewhere
The first room we were in had the following problems: paper thin walls so that the people on either side of us seemed like they were in our room when talking in normal tones; an AC system that you could not control, a rug that was coming apart, reversed hot and cold in the shower, a stopped up bath tub, a fan that made lots of noise.
The second room (after we complained at the desk and we were told that HI was full) smelled like the rug had just been shampooed with a noxious material and it made both our eyes water and made us cough a lot.
The third room was good. (It seems that they really had extra rooms)!
21 de febrero de 2014