Rated 3,7 out of 5 by 459
Rated 1,0 out of 5,0 by SanFranDude Just awful
When I first checked in, I got probably the worst room I ever stayed in, old, wind blowing through holes in the balcony door. Balcony is shared by several rooms. I demanded to be put in a different room; the manager informed me that we "do not upgrade platinums" and was trying to collect an additional amount for an "upgrade" to a room that was not so disguisting. Finally, she said she has many available and "upgrade" was granted. It was still below any expectations but definitely better than the 1st room they tried to put me in. Restaraunt is only open for breakfast, food is less than desirable; service-non existant and they include a mandatory tip on your breakfast bill for ??? Gift shop closed; coffeemaker in room would spill a handful of plastic dust in every cup; JUST AWFUL!
30 de noviembre de 2013
Rated 1,0 out of 5,0 by PhilllyB I would not recommend this hotel
This hotel needs a great deal of firm management and commitment from the staff. The overall value was poor for the price. The service was poor and the response to complaints very slow and poor. The staff who organise transport i.e. taxi's try their best to force you into black town cars, who appear to charge you what they want or try to get into a bargaining situation and are aggressive. I insisted on a NYC Yellow Cab and the hotel staff simply walked away and were rude, I guess they don't get the same "recognition" from the yellow cab drivers as they appear to from the others. The hotel was noisy and not overly clean. I was very disappointed in this hotel and have never written such a negative response in over 30 years of travel. My advice to the company, sort this poor hotel out and make it an exciting place to stay or travellers I would suggest you don't stay here.
30 de noviembre de 2013
Rated 5,0 out of 5,0 by wanderlust92 Definitely recommended to stay!
I had a great stay at the Holiday Inn this week. It is really central, in walking distance to Times Square.
It was possible to check-in before the actual check-in time and the flatscreen TV in our room greeted me by name.
I could choose between two different types of pillows and every morning the USA Today was delivered to my room even if I did not order it. This really made my day!
The room itself was big and clean and it was a pleasure to fall asleep as the hotel was totally quiet.
I would definitely book this hotel again!
29 de noviembre de 2013