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Rated 4.4 out of 5 by 324 reviewers.
Rated 4.0 out of 5.0 by always a pleasant atmosphere Visited this hotel several times as my wife and i are elderly and have frequent visits to the Freeman hospital These visits may become more frequent next year Our home is 90 miles to the west.we now feel very much at home and are very comfortable in this hotel I have tasted the food and might wish a changeof meal in the future but i shall still base myself where i am comfortable I can bring a torch with me next time to help reading in bed July 4, 2015
Rated 5.0 out of 5.0 by Quality for Money Overall Great weekend stayed for 3 nights at a family wedding close by, couldnt ask for better, Value for money, cleanliness of hotel June 30, 2015
Rated 5.0 out of 5.0 by close to metro and Town centre Stayed here when visiting for grandson's birthday. A few minutes walk from Jesmond Metro and one stop from town centre. Comfortable room with great huge rowels in the bathroom!. Staff very friendly. Good options for a light breakfast and good bar food menu.. June 29, 2015
Rated 1.0 out of 5.0 by Very disappointing The staff when I arrived were brilliant very helpful and welcomed me as an Platinum Elite member, and was given an upgraded executive room. However when I checked out in my opinion the staff were lacking. I had been woken up by 2 Brake lorries reversing down the drive outside my closed window at 05:45, they then proceeded to offload their roll cages by banging their tail lifts, this went on for about 35 - 40 minutes, thereafter sleep was impossible. I called down to reception about 06:00 but nothing happened to stop the noise. I reported this again when I checked out and was told it should not have happened, but it did and I thought the guy at reception didn't respond to my issue. Which all spoilt the overall stay. The food was great the staff in the restaurant were great. But over all would I use this hotel again? No I think not. June 29, 2015
Rated 4.0 out of 5.0 by Good hotel, great staff There was a small glitch with the computer system when we booked in. It was resolved quickly and with great efficiency by the reception staff. We were impressed. It is often a good indicator of exactly how good an hotel is; the way they deal with problems. On this I cannot fault them. We have stayed in the hotel before and it continues to maintain high levels of comfort, cleanliness and efficiency. The staff are friendly and smiling and a pleasure to deal with. We ate in the hotel restaurant. The meal was excellent and again the staff were outstanding. I will be staying here again and I am looking forward to it. June 24, 2015
Rated 4.0 out of 5.0 by Breakfast My only disappointment was breakfeast , poorly presented and the scramble eggs were something else no wonder when I went to get seated the waitress was promoting me to having a poached egg. Major room for improviement on what should be a simple thing to prepare. Room service meals the night before was fine. June 19, 2015
Rated 5.0 out of 5.0 by YOU GET WHAT IT SAYS Great location. for the City without being too noisy or busy around the Hotel . Good food and Friendly staff. June 17, 2015
Rated 5.0 out of 5.0 by Newcastle business/leisure stay Excellent hotel, location, staff very friendly, breakfast very good and value for money. Hotel has lots to offer,,, will deffinately return :) June 16, 2015
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