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( e.j. vie 04 sep 2015)
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Rated 4.2 out of 5 by 593 reviewers.
Rated 4.0 out of 5.0 by Good Stay for us My American friends were not treated as well as my wife and I. Highly doubt they will stay here again. August 30, 2015
Rated 4.0 out of 5.0 by Great Location This Holiday Inn was in a great location. Just walk down the hill and you are at the Falls. Free parking is a nice advantage. We left the car in the lot and walked or took the WeGo Bus everywhere. It was nice to have a restaurant on the premises. Good pizza and nice music while we sat outside at tables and listened to live music. Casino was right across the street and the Skylon Tower was nearby. Our King room was adequate. Had most things we needed including 2 sinks. It was fairly clean but could have used a little dusting during our stay. It was nice to have an indoor and outdoor pool as well as a hot tub. I would have liked a refrigerator in the room and complimentary breakfast for the price that was paid and the fact that I am a platinum IHG member. The wifi connection was spotty. The room was quiet and we got a good sleep. We were on the top floor. Overall, a nice stay at this Holiday Inn. August 27, 2015
Rated 4.0 out of 5.0 by Friendly staff Great experience with the front desk staff. All our needs were met and the team was quite accommodating and flexible August 25, 2015
Rated 4.0 out of 5.0 by Great location near Niagara Falls The Holiday Inn at the Falls is a super location next to Niagara Falls Canada. Very easy to get to the falls view, Skyon tower and IMAX. The food was good and service good. One problem was I was speaking in Hamilton Canada and a roll over on the freeway closed it down. I tried 4 times to call the front desk to inform my wife that I was going to be late and waited for the front desk to pick up 5-10 minutes each time and they never did. Finally I called the restaurant and had them physically go to the front desk to ask them to get off the phone so I could get through. Maybe a policy is in order for personal use on the phone. August 24, 2015
Rated 5.0 out of 5.0 by Good location and great service Nice people, good food, comfortable rooms and close to everything. August 23, 2015
Rated 1.0 out of 5.0 by Worst Holiday Inn The only good thing about this hotel was its location. Otherwise there were no qualities in this hotel. Worst staff, cleanliness, Internet, decor, and amenities. I will never suggest this hotel to anyone and it was the worst hotel we have ever stayed in. August 22, 2015
Rated 5.0 out of 5.0 by Great Place To Stay This was a two day trip with my wife and 11 year old granddaughter. It's only a short walk down the hill to the falls. I considered getting a room at other hotels with a falls view but the prices were way higher than the Holiday Inn. Parking is free and at the falls view hotels there is a $25.00 to $35.00 a night charge. Who needs to see the falls anyway from your room after you've seen them all day. The room was spotless and roomy. We had the dinner/breakfast package and the food and service was very good at Coco's in the hotel and outstanding at the Skylon Tower. The front desk staff were very courteous and helpful. For a two night stay with meals the value was great. August 17, 2015
Rated 2.0 out of 5.0 by Not keeping up with standards I stay in hotels fairly often and am used to the high standards I usually find at Holiday Inn. This hotel was definitely not up to those standards. Decor and upkeep was definitely behind the times. While acceptable from a basics standpoint, it's seen better days. Staff were functional but quite unfriendly slow. They also did not anticipate needs the way I've gotten used to expecting at Holiday Inn. It was kind of a throwback to staying in cheaper hotels in University days. August 17, 2015
  • 2015-09-02T11:50:28.354-05:00
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