Rated 4.6 out of 5 by 268
Rated 5.0 out of 5.0 by johnyibi Great customer services
Very friendly staff and very welcoming. They did everything they could to help us with every problem we had. Like in all IHG Hotels the staff is very well trained and very professional.
The only thing that needs improvement is the Wi-Fi connection and speed and I would love to see a bigger variety for the breakfast.
July 4, 2015
Rated 5.0 out of 5.0 by pfbuckley Great Traveler Hotel
Right near Oakland Airport. Very responsive and courteous shuttle service. Very clean hotel with excellent internet.
June 29, 2015
Rated 5.0 out of 5.0 by c001 Great Service
Great staff who went out of their way to be helpful
June 25, 2015
Rated 3.0 out of 5.0 by Shambala Boy OK stay
Never stay over the ballroom. If there is a function going, it will keep you up.
June 17, 2015
Rated 5.0 out of 5.0 by Sonya39 Exceptionally clean
This hotel is very clean and secure. Everything looks new and updated. Staff are very friendly and helpful.
June 5, 2015
Rated 5.0 out of 5.0 by Susie621 Courteous staff and comfortable rooms
We stayed comfortably for six days. The staff were helpful, courteous, and ready to make our experience enjoyable. Definitely plan to return on our next trip back to the area!
June 4, 2015
Rated 5.0 out of 5.0 by Prosperina good value, great property and location for travelers
All around great experience - good food at the eatery, good service staff, and clean rooms over all. Very comfortable bed, lots of work space and good internet in the room, and the room (a king suite ) was spacious and quiet!
The only weird thing was that the bathroom smelled like stale smoke when we first arrived (we did not report it, but did spray some air freshener and turn on the fan for a couple of hours, which cleared it out.) We stayed two nights and on the second day, we had to call housekeeping at 3pm 4pm and 5pm to get our room cleaned! Not good, if you're staying more than a night. It must have been a glitch, but just to put them on notice -- if a guest is staying more than one night, it's nice to have room service early in the day, so that you can relax after doing business all day. If it weren't for that, we'd give them excellent across the board.
June 2, 2015
Rated 5.0 out of 5.0 by Freddy62 Feeling of a safe secure stay in Oakland
Clean and safe stay in Oakland,Great attention to service by staff. Had dinner in the sports bar. Food was good and service was also good
June 1, 2015