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Rated 4.0 out of 5 by 603 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Across From Universal Studios This hotel is a great place to stay. I will stay here any time I am in the Orlando area. The staff is very friendly and try to make your stay perfect. May 27, 2015
Rated 4.0 out of 5.0 Very close to Universal The only thing I would not recommend: breakfast at the hotel. It is provided by a TGIF and the service there was terrible and the food was not worth the price. May 26, 2015
Rated 5.0 out of 5.0 by Friendly and professional staff The staff was amiable and most accommodating. Very professional. May 26, 2015
Rated 5.0 out of 5.0 Excellent customer service I wanted to take a moment to commend the front desk staff at the Holiday Inn Hotel & Suites Across from Universal Orlando. My friend and I booked a vacation through Universal Studios online, and upon arriving to the hotel, we were informed that our reservation had not been processed correctly. Our front desk staff member, Sunni, quickly took charge in the situation and explained to us that the hotel would take care of the issues with our reservation, and for the inconvenience, they had upgraded us to a Suite for the night until a Reservation Specialist could come in and work on the issue. We expected to only be in the Suite for one night, but this upgrade was a nice treat. After returning from a full day at the Universal parks, we learned that our reservation issues had been taken care of and we could remain in the Suite for the duration of our stay. I was so impressed by this level of customer service. All the front desk agents were helpful and none made us feel as if we had done something wrong to cause the issue with the reservation. The hotel was great and we really enjoyed our stay. I would highly recommend this hotel for a great and convenient place to stay when traveling to Orlando. May 26, 2015
Rated 5.0 out of 5.0 by Great staff Everyone at the hotel was great from planning the meeting to executing the set up. May 26, 2015
Rated 4.0 out of 5.0 by Muito bom No geral, a estada foi ótima, sem qualquer problema sensível. O hotel poderia ter um serviço de café da manhã incluído e com mais opções. May 25, 2015
Rated 3.0 out of 5.0 by Low Cost For the price, the stay was ok. Good room size and comfort. Good staff service. However, poor breakfast service. May 24, 2015
Rated 5.0 out of 5.0 by Staff made the difference As some say "it's on the inside that matters most". From the modest exterior on arrival I felt this hotel would be a normal experience but from the first employee encountered to the check out everyone had a smile on their face and was happy to be there. The hotel had no flaws and the value was great but the staff surely made the difference. If you drive by it wont at all stand out in comparison to the towering architectural wonders just across the street at Universal but returning to the easy parking, short walk to the room and accommodating crew was truly a blessing after walking all day through the parks and being up all night for ANW7. I will see you next year! P.S. The gentleman in security was so entertaining and on my level of humor, we laughed almost the whole time we were together. May 23, 2015
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