Rated 3,3 out of 5 by 45
Rated 4,0 out of 5,0 by austkp Has clearly improved
Location is unbeatable, just opposite the station.
I'd read previous reviews and expected the worst but was pleasantly surprised on arrival. Reception staff when I arrived (early afternoon) were pleasant and quick and I saw no sign during my stay of the attitude problems referred to in previous postings. Clearly somebody has taken action.
Restaurant and bar are comfortable, food was tasty and service is good.
My Room was fine.
I'd have no problem staying here again.
17 de diciembre de 2013
Rated 1,0 out of 5,0 by Rugby Give it a miss
A hotel that looks nice but is very badly let down by poor staff, terrible food and non existent customer service. I used this hotel just once as I was visiting a customer nearby, when I mentioned the poor stay I had experienced I was told that they NEVER put any of their staff or customers in the hotel because its reputation is so bad.
The breakfast was uneatable and when I complained I received a shrug of indifference and the waiter walked away !
Check out took an age because the staff seemed to be clueless about how to process an invoice and despite there being three of them behind the counter only one was actualy dealing with guests while the other two discussed last night's football.
Avoid this hotel.
24 de octubre de 2013
Rated 1,0 out of 5,0 by Zahurul poor staff and service
After a long time at last I was allocated a room on arrival and given a key. I went to the room on sixth floor but could not open the door. The key was not working. Next to my room.there was a staff. He also tried to open but failed. I had to go back to the reception. I was given a new key and was asked to try again. I could not open and had to go back to the reception again. Altogether after one hour, one manager came and open the door for me. I was told that some how the key (allocated to me) is not working (although the manager's key was working). More surprising to me is that although I was suffered, I did not find the reception staff apologetic that he should be.
This is my worst experience ever not only with any IHG hotels but also other hotels that I use for example in Rio de Jenerio, Brazil (as there is no IHG hotels and it was a surprise for me) .
21 de octubre de 2013