Rated 3,6 out of 5 by 85
Rated 4,0 out of 5,0 by HerrFiut Hoiliday Inn NLG
Overall a fine business hotel but the service is awful. People aren't unfriendly, there just aren't any! Impossible to get a drink at the bar, restaurant is very slow, front desk is mobbed if there's more than 2 people. Clearly cutting staff to the bone intentionally, well it shows.
12 de octubre de 2014
Rated 4,0 out of 5,0 by luv_2_travel experience in Paris
Concierge services or a shuttle to a particular site, (like the one in rome offered) or guided tour services would have made a big difference. We were in Paris to see the sites. The subway was not easy to navigate, we got lost, we wasted time and money in the subway. after all the tickets we bought, apparently we did not buy the correct ones and an officer threatened to arrest us. the front desk staff could use training in how to greet a weary traveler. my mother is 75 years old, we traveled on the overnight train from wein. we were exhausted when we arrived to this hotel, Pauline was rude and repeatedly informed us that "it was not possible to check in at this time." she never greeted us, asked for our name, i tried to show her our printed confirmation, all she had to say was that "it is not possible to check in at this time." Dimitri was the young man with manners and he helped us. we traveled through Europe, we stayed in 5 Holiday Inn's and took a 7day cruise. overall a good experience.
22 de septiembre de 2014
Rated 2,0 out of 5,0 by S Kwan Hotel fallen short of expectations
The telephone in the room did not work. I was advised by the hotel reception staff that a technician would be sent to fix it. Unfortunately no one ever turned up and I eventually had to use the telephone in the hotel reception to make a local telephone call.
9 de septiembre de 2014