Rated 4,0 out of 5 by 104
Rated 3,0 out of 5,0 by BigAl9555 Very Nice Facility, Slow Internet, So-So Service
The rooms were nice, clean, modern. This hotel has been renovated recently. Enjoyed the balcony on our 4th floor (3rd etage) rooms (we had 2 rooms). Location is great...Metro right out the front door and withing walking distance to major shopping district. Consistent with previous posters, the Internet is frustratingly slow. Spent entirely too much of my stay trying to get and stay online. Websites kept timing out. It's really just easier to go to Starbucks down the street to download all of your emails.
We did have a problem with water leaking through the ceiling into the bathroom of one of our rooms. Because water pooled
on the floor in front of the commode, it was obviously leaking from around the toilet one floor up. It took several
tries with the staff to get this corrected. First person they sent up...after we described the problem including the puddle of tainted water in the bathroom...said he "couldn't find anything
wrong with the room." He obviously didn't look in the bathroom. After another couple of discussions about soiled water on the floor
they moved us in a basement #-1 etage# room for that night...
basement rooms feel isolated, you go through a maze to get to them...didn't feel particularly safe. After all of that, when we
went to move back to the original room the next afternoon...the problem still hadn't been addressed! Finally at that time they
sent up an engineer so we could show him the leak and puddle.
Breakfast buffet had some good choices but was high priced compared to neighboring cafes and nothing cooked to order.
Queen bed was two separate mattresses and there was no mattress pad so I kept feeling like I was falling to a hole as the mattresses would separate. Pick one side or the other to sleep on.
This may be a "French thing" but it seems like if the staff doesn't understand you...they choose to ignore you. Asked the
attendant in the breakfast room for a glass of ice. She said "let me check with the kitchen" and then went back to
minding the hostess stand, never following up. Same issue with the multiple requests to the front desk re: the leak. I'd give
this hotel a 5 for physical facility and location but a 2 for service responsiveness. Have had better service experiences at other
Holiday Inns in France.
15 de septiembre de 2014
Rated 5,0 out of 5,0 by Chivas Excelente ubicación y amplia estancia (habitación familiar)
Estuvimos hospedados 5 noches cuatro personas (2 adultos y 2 adolescentes) en una habitación familiar. La habitación muy amplia, el café en la habitación Nespresso y el personal muy servicial. El hotel está justo frente a una salida del Metro (Grand Boulevards, salida 1).
13 de septiembre de 2014
Rated 3,0 out of 5,0 by Lefebear room cleanliness and Wifi
the slowest internet in a hotel I have ever had
room has not been well cleaned every day ( and it is not the first time, i come regularly)
10 de septiembre de 2014