Rated 4.2 out of 5 by 178
Rated 1.0 out of 5.0 by Konacat Very Disappointed
As a dedicated Gold Member, I was very disappointed with my stay at this facility. We were not greeted when we arrived and no effort was made to help with our luggage. We were supposed to receive the daily newspaper and did not. When asked why we were told they ran out and no effort was made to correct the situation. Our toilet kept running and we had to bring it the attention of housekeeping staff. One day our room was not cleaned, they simply came in and changed towels, we had to call to get clean cups.
The food at the restaurant was awful, especially the coffee. Puerto Rico is known for its coffee, we were served very weak coffee.
I know this hotel group is better than the service we received at this location.
November 20, 2015
Rated 5.0 out of 5.0 by Glenda7 Great services
Will stay there again at any time. Food wise not very good.
November 13, 2015
Rated 2.0 out of 5.0 by PJS64 Never again!!
Never again. First room carpet was so dirty that we wouldn't walk bare foot in the room. Moved to another room because toilet wouldn't flush. This room was clean and didn't smell.
Restaurant smelled like the place was cleaned with a dirty wash cloth and the food was not appealing.
The hotel front desk staff were pleasant and professional. The only regret was we didn't formally complain.
October 28, 2015