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Rated 4.4 out of 5 by 710 reviewers.
Rated 5.0 out of 5.0 by A Pleasant Surprise Welcoming, helpful staff. Clean comfortable rooms and facility. Good location for enjoying Portland. April 21, 2016
Rated 5.0 out of 5.0 by This Hotel is Top Notch!!! Everything about this hotel was top notch!!! My wife and I travel a great deal and stay in many different hotels, although the majority of them are the Holiday Inn. I do not know where to start, so I will start with the rooms. The rooms are clean and always smelt nice and fresh. The TV Remote is cleaned everyday and placed in a new cover. The beds and pillows are nice and comfortable and the pillows are all nice and long. The room was quiet and we never heard any noise, which all made for a perfect sleep. The water temperature was nice and hot, I mean nice and hot, and the water pressure was perfect!!! (very rare to get both of those at the same time, in any hotel)!!! The room conveniently included a refrigerator, microwave, and large safe and the hotel staff provided upon request a room on the top floor (Floor 11) on the side facing the Bay. The room decor was pretty standard that one see's in any Holiday Inn room, which is always functional and adequate. The hotel WIFI was always fast, no matter what time of day or night we were using it. I am very picky when it comes to Internet speed. Although all hotels seem to advertise high speed Internet it is actually extremely rare to get great WIFI speed using any hotel WIFI. This hotel actually had great speeds any time of the day or night. The hotel included a nice size attached gated parking garage with 3 levels that had hotel accessibility to all three hotel elevators. Yes, the hotel had three elevators!!! If the rear parking garage ever filled up the hotel had use of another parking garage right next door to the left of the hotel. The hotel outside appearance is clean and nice and the inner decor is eye appealing, pleasant, and relaxing. This includes the lobby, hallways, and restaurant. The Lobby had two large coffee machines, 1 decaf and 1 regular, as well as a large hot chocolate machine. We enjoyed the morning coffee and those very tasty rich and creamy hot chocolates every evening. The Hotel Vans and drivers were always available to drive and pick us up any where we needed to go or visit around the city, without any waiting time. The drivers were not only professional, but were all courteous and friendly. The hotel restaurant had very tasty meals for a reasonable price including a full breakfast, lunch, and dinner. The hotel also includes a spacious lounge with a full bar, TV's, music, and plenty of seating area anywhere from tables with chairs or couches to make a perfect area to relax and enjoy. The hotel staff were all professional, helpful, quick, courteous, and friendly including the staff from the front desk, the hotel transportation, restaurant, and room cleaning. Although we did not use these services, the hotel has a nice pool, exercise equipment room, and an office with the use to computers and printer. I will end with this comment....If someone makes a negative comment or posting about this hotel, then they are the type of person who is always negative and unhappy and will never be happy no matter how good something is. April 21, 2016
Rated 2.0 out of 5.0 by Hotel room was nasty.. Location was nice and the staff I spoke with were nice but the hotel room itself was very dirty. Dust was hanging from the ceilings and walls. When the cushions were removed to make the sofa bed up there were tones of crumbs, dust and a few staples under the cushions. The bed skirt was covered with something nasty and thankfully we didn't notice that until morning. The room we stayed in needed a big time cleaning. I wouldn't recommend Sunday breakfast there either. The buffet was a joke and the service was poor overall. In all my years of traveling I have never stayed in such a dirty room. April 20, 2016
Rated 5.0 out of 5.0 by Good Hotel Very Satisfied with all services. Good location loved shuttle service. April 19, 2016
Rated 1.0 out of 5.0 by Poor service; not environmentally friendly The hotel has no recycling bins anywhere. I was informed by staff that Holiday Inn has a policy that the bins are unsightly, and they do not have them. They will either wash all of your towels, upon request by posting a sign on the door knob, or none of your towels. The sign is similar to a "Do Not Disturb" sign, only it says "Please Wash Towels." You can't just leave one towel on the floor to be washed. If you care about the environment, stay elsewhere. Shower in fitness center drenched the entire floor of the locker room, drowning my iphone, as well as my clothes. The showerhead sprayed everywhere, and the floor slopes away from the drain in the shower, toward the drain at the other end of the locker room. The hotel claims that they will take care of this (my damaged iphone), but it has been nearly a week, and I'm getting the run around. Every person I speak to says, "Oh, I don't handle this, let me give you the number of someone who can help you." Ugh. April 16, 2016
Rated 4.0 out of 5.0 by comfortable matress; loud door closures This was a comfortable stay for the most part, with nice mattresses. The doors to rooms have a loud closing mechanism that I heard throughout the night and kept waking me up. The TV channels were limited and seemed to be analogue quality. Parking is under the hotel and a key card is required. This made it annoying for checkout as I was there for a conference that ended later than the checkout time for the room. We had to obtain permission to keep the car in the garage for an extra few hours. Area around the hotel is quiet. April 14, 2016
Rated 4.0 out of 5.0 by great service, tough mattresses Great hotel all around (best deal in Portland, ME). bed were my only complaint, could have been a little more comfortable, woke up a little sore in the AM. April 13, 2016
Rated 5.0 out of 5.0 by An excellent stay I don't stay in hotels very often but I enjoyed it here. I stayed in this hotel for a conference and I enjoyed the privacy and cleanliness of my room. Checking in and out was easy. Outside of the hotel, there were many interesting-looking restaurants and cafes. I wish the room had a service like Netflix, though. April 11, 2016
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