Rated 4.3 out of 5 by 542
Rated 4.0 out of 5.0 Satisfied
A couple months ago we were visiting a relative in the hospital and needed a place to stay. We found this place, stayed there and had no problems. Clean room, microwave for nightly popcorn and a fridge, had delicious breakfast, we were all set. This time we had some issues...we drove our van up...it wouldn't go into the garage! We were able to find parking on their location. There was also a problem with the room...I thought I had requested a roll-in shower it wasn't. There were a couple other minor issues. Even though it was at one of the busiest times of the year the staff fixed my problems and actually acted like they cared. I wasn't looking for resort service ...I needed a bed to sleep in but instead of making me feel like a nuisance they made me feel like I was important without being phony about it. I'm hoping not to need a room in Portland again for awhile but if I do it'll be there.
July 26, 2015
Rated 5.0 out of 5.0 by Gene Jr An overall pleasure worth every penny
I've stayed at your hotel many times and am never surprised by any changes. The staff has obvious great customer service training. The food compares to any good restaurant and is a good value. Your desk staff was very attentive and the shuttle service was ideal.
July 24, 2015
Rated 3.0 out of 5.0 by DeputySauce Comfortable but not room choice, cramped cold meeting rooms.
While the Room was comfortable was given a smoking room when reserved nonsmoking. Room was dated with burns on carpets and furniture. Meeting rooms were extremely cold.
July 23, 2015
Rated 5.0 out of 5.0 by Lobster Fan Great service and terrific views
The service the staff provides is first class! I interacted with the shuttle driver, front desk and the hotel engineer and each of them had the best attitude and provided exemplary service.
July 22, 2015
Rated 5.0 out of 5.0 by sbfischerky 2 years in a row
My wife & I stayed here on vacation for the 2nd year in a row. It was just as fabulous as it was last year. The shuttle service down to the port area is great. It saves us from trying to park down there. The staff is very helpful from the front desk to housekeeping. Highly recommend this property if staying in Portland.
July 22, 2015
Rated 3.0 out of 5.0 by Undisclosed Annual Visitor to Portland, ME
While we truly love Portland and visit every year and typically select the Holiday Inn, we were disappointed that hotel guests did not receive overnight parking or any type of complementary breakfast in the price of the room. And in eating a full priced breakfast in the dining room, it was very evident that the restaurant was desperately understaffed, at least during that time of day. In the future, should we select the Portland, Maine Holiday Inn, we will definitely eat breakfast elsewhere.
July 20, 2015
Rated 5.0 out of 5.0 by Allister Clean, Comfortable and central
Good quality and central for dining out in Portland. No complaints and very friendly staff.
July 13, 2015
Rated 5.0 out of 5.0 by Tom_Jax A great Place
I stay in Holiday Inn's all over the world and this by far is one of my favorites. Besides it being a nice, clean hotel, I find the service of the staff and all the little extras they do such a pleasant change from normal day to day life. That is what keeps me coming back!!
July 13, 2015