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Rated 3.9 out of 5 by 395 reviewers.
Rated 2.0 out of 5.0 by poor customer service Called early before arriving to see if early check in was available--was told if I sign up for their rewards program it would be guaranteed - so I did. When I arrived my room was not ready. Was told they offered shuttle service to and from the concert I was attending. Got a ride there, but when concert was over it took over 15 minutes to get someone at the hotel to answer the phone only to be told there was no driver- was given the number to a taxi service that didn't work. When I brought this to their attention at check out, they handed me someones card and said contact them. July 30, 2015
Rated 4.0 out of 5.0 by Clean The hotel was beautiful. It was modern and comfortable. The room had a little trouble getting cool enough and the pillows could have been better but compared to other hotels the pillows were honestly a dream. I was very disappointed that I wasn't able to get any free pain relief at the front desk. I work in a hotel and we offer those little amenities like Tylenol or cold medicine for free at the front desk. When I asked the lady if they had any she said "not right now, but later you can come back and purchase some", as I stood there with my pounding headache. The hotel though was nice. It was easy to find. The price was maybe a little high. The rooms were a tad small so if you have a decent sized family I wouldn't recommend this hotel. We paid the extra $10 a person for the breakfast. It turns out it was basically a pre-pay for the restaurant. There was two of us in my room and so we paid $20. It was just a credit. I still had to pay the remaining $7 on the bill plus tip. Paying extra for the continental breakfast is worthless. The waiter wasn't even attentive. We only saw her maybe once and it took forever to get our food. Overall though, I would recommend the hotel. It was nice and comfortable and the pros definitely outweighed any cons. July 30, 2015
Rated 5.0 out of 5.0 by Rock Island, IL IHG: Excellent Stay - Amazing lobby - Very pleasant staff - Unlike most hotels, this IHG does not offer a complimentary breakfast; instead they provide you coupons for breakfast at the local Bennigans. Great for guests of leisure, not great for those on business who need to grab a bagel and run. July 30, 2015
Rated 5.0 out of 5.0 by Second chances I stayed at this hotel two years ago and had an awful experience from the room to the service. I was in town for a race and decided to give this property a second chance. The hotel has definitely rebounded. Previously the lobby, hallways, and rooms were drab and dated. Well not anymore. The lobby has been redone with contemporary furniture in a very stylish fashion. The rooms were very updated being totally redone. I liked having multiple types of pillows on the bed to choose from for comfort. Even the TV satellite has been improved. I had little interaction with the staff but all exchanges were professional and pleasant. I'm glad I gave this property another chance. July 29, 2015
Rated 3.0 out of 5.0 by Comfortable Beds The beds in the room were amazing. They were so comfortable July 28, 2015
Rated 5.0 out of 5.0 by Good place to stay its very good place to stay having everything in room you need. very good view of river. July 27, 2015
Rated 5.0 out of 5.0 by Great Stay The view was great. Saw plenty of traffic on the river. Great area for a walk outside. July 27, 2015
Rated 5.0 out of 5.0 by Clean rooms, friendly staff My stay was only 2 days but I enjoyed it very much. The pool was the perfect temperature, the staff was very helpful and friendly and the rooms were modern and clean with comfortable beds. July 24, 2015
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