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Rated 4.2 out of 5 by 231 reviewers.
Rated 3.0 out of 5.0 by Just Okay, not bad or good. The rooms were nice and clean. Service is horrible. The first night we ate dinner at the restaurant. It was empty so we figured it would be fast. It took fifty minutes before our food arrived. It was 6pm on a Sunday. Kids eat free, and thank god because the food was ridiculous. The kids burgers are tiny, and all the food was cold. Breakfast was good, room service is faster than eating at the restaurant. The next day we were gone most of the day. When we returned, our keys would not work ( for two rooms)! We were locked out of our room. Also I had asked that our rooms not be cleaned, but once we got our room unlocked sure enough they had been cleaned. The coffee pot was so disgusting, we didn't dare use it. June 27, 2015
Rated 5.0 out of 5.0 by Love San Antonio The most memorable part of this stay was the friendliness and courtesy of the staff. That is not to say that other factors were not acceptable, just that the staff professionalism was exceptional. We had a suite which was very roomy and comfortable. Briefly put, it was a very enjoyable stay and we hope to come again. June 25, 2015
Rated 5.0 out of 5.0 by Great stay at this location Very nice and convenient location in the NW part of town. Very Clean and great staff. Thanks! June 20, 2015
Rated 4.0 out of 5.0 by Weekend getaway The hotel was very conviently located for our 1 day trip to fiesta Texas. Was great to get a break so close to the park. Room, hotel and pool was clean. I paid the additional cost of the breakfast buffet and it was worth it! Staff was friendly too. June 18, 2015
Rated 5.0 out of 5.0 by Lovely Place!!! Easy to find and very nice rooms! The pool was very nice and the breakfast we good. June 18, 2015
Rated 4.0 out of 5.0 by San Antonio Holiday Inn Northwest Overall good hotel but needs a lot of work in the restaurant. Food was lousy. June 12, 2015
Rated 4.0 out of 5.0 by Overall, very satisfied stay will attempt to stay in this hotel or other Holiday Inns in the future. June 10, 2015
Rated 4.0 out of 5.0 by Excellent Hotel Excellent hotel. Staff were extraordinarily friendly and helpful. Very nice restaurant/bar to relax in and the room/bed was extremely comfortable. The foyer/lobby area is very big and open as is the front desk. The only thing I found strange was when walking into the front entrance (to Reception), I found that some of the desk clerks were on their cekk phones (messaging) so they would be looking down and not notice guests coming in and as thus would not "weclome" or "ackowledge" them right away. Seemed a bit distracting for a front desk clerk, particularly with the openness of the lobby area. I wish the Refrigerator was a mini-bar of sorts though like other Holiday Inn's I have been to. No major complaints...was a great stay June 8, 2015
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