Rated 4,0 out of 5 by 110
Rated 5,0 out of 5,0 by Fortylbs very unexpected
This must be one of the newer hotels in the San Antonio area, and it shows not only with the hotel itself but with the staff. We checked in on the 4th of July which in itself should have been hectic, but the staff was more than up to the tasks. From asking if we needed a different room to actually suggesting places that are of interest in the area to vislt. I was most impressed how the whole staff handled the holiday weekend, especially the food and beverage personnel. We ate breakfast the whole weekend at the hotel for which we bought the vouchers with our room reservation(i highly recommend that). Each day the same three people, lead by Eva, were more than courteous and kept the area nice and inviting, especially the food serving areas which could have gotten pretty bad with all the kids serving themselves. Overall I would highly recommend this visit on the attitudes of the employees of this hotel alone.
9 de julio de 2014
Rated 2,0 out of 5,0 by TravellerJoe Poor Customer service
The staff simply do not understand the essence of the hospitality industry. They seem poorly trained and not motivated. I was locked out of my room and told I have been checked out, they later claimed it was an error. they also did not clean and make the beds, it was ridiculous getting them to fix this as they claimed the housekeepers had left for the day.
8 de julio de 2014
Rated 5,0 out of 5,0 by CKD1729 Thumbs up hotel, thumbs down restaurant
Nice, newer hotel. All places were nicely decorated. Pool and hot tub nice, but surprisingly the tile was falling off in pool. Weird for a newer place. The only problem we encountered was when we tried to eat breakfast in the restaurant. Our food came out cold, along with the coffee. My daughter's waffle did not come out for an hour, by this time the rest of us were done. Others in the restaurant received waffles before us. This was the worst service we have ever received! The waitress gave us a discount and coupon for 2 free breakfast. Even though there were 4 in our party, we would not go back- for any reason. This soured our day and our experience at this hotel.
5 de julio de 2014