Rated 3,7 out of 5 by 300
Rated 1,0 out of 5,0 by soda441011 drainage
Bath room's drainage was very very bad at room 530.
Hope it would get better for your future customers.
21 de octubre de 2014
Rated 5,0 out of 5,0 by Chazza2014 Honest, helpful and good location
Location is good, close to a number of restaurants and downtown San Jose including shopping and business areas.
Hotel facilities are good, amble areas to chill out, rooms well sized, Although I ended up licking the wooden frame surrounding the base of the bed several times.
Housekeeping staff are honest and trustworthy, I left my iPad in my room after checking out - the iPad was handed in to security straight away and I was able to get it back - sincere thanks and much appreciated.
18 de octubre de 2014
Rated 4,0 out of 5,0 by Europlease Confused about what customer service is.
I recently spent four days at this hotel for a conference. While my experience was overall pretty pleasant, I think the general manager of this hotel is a bit confused about what customer service means. As soon as I arrived there was a notification that I had a message waiting. Since I was expecting to meet people there, I listened right away. It was a recorded message from the GM, welcoming me to the hotel, and assuring me that the staff was committed to making it a good stay. OK...fine... But then he went on to say that their objective was to get a perfect score on the satisfaction survey, and if anything I experienced made it so I could not do that, I should immediately call the staff or him personally to make it right. News flash, Mr. GM! Your customers don't care in the least what rating you get on your survey. That is NOT customer service, it is just a feedback mechanism. Good service should be transparent. If I have to call you or staff to make it happen, you are already in trouble and will not be getting a perfect score. The final outcome? The service was only so-so. The people at the front desk were great, but the maids, less so. I used things in the room that were not replaced the next day; e.g., towels, and coffee for the maker. And the anti-slip mat in the shower mysteriously disappeared after the first day, never to return -- almost the source of an accident. When I did flag down and ask the maid for more coffee, she screwed up my request and left more decaf, instead of regular. Not major transgressions, but after the obnoxious request for a perfect score, it was underwhelming to say the least. If I owned this hotel, I would fire the GM and find someone who paid attention to the service, not the evaluation of the service.
16 de octubre de 2014