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Rated 2.8 out of 5 by 164 reviewers.
Rated 1.0 out of 5.0 by Very dated, very scruffy, needs complete refurbishment I'm a frequent IHG and as a result Holiday Inn user, this one unfortunately fell well short of the usual quality assured by Holiday Inn. I suspect the franchised hotel model will affect the brand long term. The staff were ill informed and disinterested in guest satisfaction which was evident from the check in. The room was very tired, the lock on the door didn't work at all (glad I check it) and the second room I was moved to was just as sad as the first. I have stayed in 15+ hotels / nights in the past 3/4 months and this was the worst as yet, won't be going back to this one. I'm not sure why but there were also groups of smokers, many in pyjamas stood blocking the front door at 5pm, 7pm and 8:30pm when I was in and out. Sorry July 21, 2015
Rated 1.0 out of 5.0 by Should Have Read the reviews I found the hotel very dated, the restaurant is not at all good! I had an evening meal and it was microwaved to much :( I asked for a second drink and they took my glass with drink still in it to refill!!! Very noisy, no phone and internet went down although staff on reception knew nothing about it Stayed for the locality and was honestly expecting an Holiday Inn experience, I am sorry to say it was not a great stay When you have a refurb I am sure it will be a great HI as the location is great July 20, 2015
Rated 4.0 out of 5.0 by Comfortable clean and quiet Despite being by the A1 the hotel is quiet and comfortable, The staff are friendly and helpful. I've stayed several times, and its been as good every time, The only negative is related to the showers, regardless of room they are rather feeble and the temperature tends to vary itself according to shower head height July 15, 2015
Rated 3.0 out of 5.0 by Business Trip A well located but tired hotel, we have stayed at this hotel before due to the location but always go room only as we know what poor value and quality the breakfast is. On arrival you are welcomed by a wall of cigarette smoke as they have no adequate facilities so guests gather around the entrance, we had room 2 which over looks the entrance so you have to put up with the chatter of smokers until well after midnight, on check out we are informed of a computer problem which has meant we had been overcharged then refunded so check your bill. July 14, 2015
Rated 2.0 out of 5.0 by too old and lack of amenities this hotel needs a general refurbishment and review of services and amenities July 9, 2015
Rated 4.0 out of 5.0 by Very good service Didn't particularly like the lobby, but the staff were good and the room was fine July 6, 2015
Rated 5.0 out of 5.0 by Nice hotel but missing a trick I stayed here when i went to a party nearby, the hotel is very good but a little dated, however for the price it was clean, comfortable and dry with all the amenities you expect. the rooms are in need of an update and i am told this will happen in the near future as a make over is planned. The bar was a disappointment as you have 1 chair and a sofa to relax on (Soft Seats) the area is really small and needs enlarging in the revamp, i couldn't get a good malt whisky, they only have one brand which I would only use to kill weeds or an infection in my stomach. The chap on reception was also the barman and was run off his feet, this impacts on check in and the bar and other services, he was very professional in his manner and customer care was excellent despite his one man band predicament, big up to you.You, in my humble opinion are missing a trick because we arrived on a nice sunny afternoon and it would have been nice to sit outside in a comfy chair and enjoy that whisky. I appreciate the chairs etc can't be near the windows of ground floor rooms and you will probably need an off licence, but this service facility would be a welcome addition to a good hotel. I would recommend and I will be returning especially when you have the upgrade. June 28, 2015
Rated 4.0 out of 5.0 by recent stay Hotel was fine for the purpose of our visit which was the flying evening at Old Warden June 24, 2015
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