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Rated 4.5 out of 5 by 443 reviewers.
Rated 5.0 out of 5.0 by great experience Only one major complaint: parking was tough. It seemed the parking spots were too narrow for most cars; as cars went over lines, it had a domino effect. So, there was always a space or two that no normal car could fit into. By trying to shoehorn cars into every available inch, the exact opposite happened, and many nights I could not find a parking spot, yet there were gaps in the lot. Another small quibble: the buns at dinner service were often cold (stored in fridge?). I like fresh bread at room temperature. May 18, 2015
Rated 4.0 out of 5.0 by Pet Friendly If you have any reactions to pets, do not stay at this hotel. May 18, 2015
Rated 5.0 out of 5.0 by Great Staff! Beautiful, clean, and friendly staff make this hotel a pleasure to visit. May 18, 2015
Rated 4.0 out of 5.0 by Great Service An easy check in . the room and bathroom was clean ... ice available, soda machine right outside the door ... elevator by our door ... a fridge in the room ... internet .... the room had it all. Everybody was so helpful and nice. Slept great. May 13, 2015
Rated 5.0 out of 5.0 by Nice hotel Clean, nice hotel in a great location. Staff was super friendly and food was really good. May 12, 2015
Rated 4.0 out of 5.0 by A Pleasant Experience This 2 night stay was about the most pleasant hotel experience I've had. It was apparent that customer service was not just an idea, but an attitude for staff. Check in was great, and my room requests were met with no problems. The room itself was clean and comfortable. Parking was convenient and access to the dining and meeting areas close by to elevators. The food was tasty and service was prompt. I felt as though all staff wanted to meet my needs, and they certainly did. May 8, 2015
Rated 5.0 out of 5.0 by DUVCW Convention 5/1/2/3/2015 We all had a wonderful time. The rooms were clean, the staff was courteous, helpful and always had a smile. Lily is the one that checked us in and she was such a big help. Lee helped us with our luncheon..THANKS LEE! The food was delicious. Never a bad meal was had. Every thing was cooked to perfection. I would recommend this hotel to anyone. Its close to the shopping, Congress Park and to the Military Museum and Veterans Research Center is a must to see. I hope we get the chance to go back here to have another convention in the future! THANK YOU HOLIDAY INN @ SARATOGA SPRINGS! May 7, 2015
Rated 4.0 out of 5.0 by Courteous staff, no continental breakfast, no refrigerator We had a pleasant two -night stay. We were told we had a "feature room" but weren't sure what the feature was. The King room itself did not seem especially large, and we wished for a mini-refrigerator, but we liked the spacious bathroom with long counter for all of our toiletries. Were on the first floor, but in future would prefer a higher floor. Courteous service from all staff. The shuttle service is a wonderful feature, as my husband has back/walking issues. May 7, 2015
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