Rated 4,1 out of 5 by 177
Rated 5,0 out of 5,0 by yvi11 tolle Familiensuite
Super Hotel! Kostenloser Parkplatz vor dem Hotel.
Freundliches Personal und guter Service.
Reichhaltiges Frühstücksbuffet. Tolle, große Familiensuite und angenehme Betten.
18 de agosto de 2014
Rated 5,0 out of 5,0 by JLGY Great service and cleanliness was good
The staff were all very helpful and friendly. The room was very clean. The bed linen etc was good and the mattress was firm. I do have a disability and staff were most helpful and nothing was too much trouble. They asked if they could assist with breakfast and they served me at my table. The breakfast was all beautifully cooked and plenty to eat to set you up for the day ahead. I would definitely stay again.
17 de agosto de 2014
Rated 2,0 out of 5,0 by Monk69 A Little Disappointed
Our one night stay at Holiday Inn's Maidstone - Sevenoaks hotel made me realise why I prefer staying at the hotel round the corner.
Despite an email the previous day confirming there would be a travel cot in our room we were disappointed to find just a folded out sofa bed and no cot. We had to call reception to sort this out and the person who eventually brought us one had no idea how to fold away the bed or set up the cot.
This was after our arrival (with prior notice that we were travelling with a young child and all her clobber) fiasco where we found out our room was on the 2nd floor, up three flights of stairs with no lift. We expected that a young child would have a room on the ground floor or very close on the first floor. In Holiday Inn's defence, they were hosting a wedding that evening so perhaps all rooms were booked up or maybe they were trying to keep us away from potential noise and disruption, but they didn't tell us this so we felt as though they didn't care about us.
Later on we decided to get some room service. Food was priced as expected, quite reasonable for a hotel to be fair. But again we were let down. This time my meal (lasagne) was cold in parts and no cutlery was brought up to the room. I ended up using a teaspoon from the tea/coffee making tray to eat my food!
Despite these three major gripes, there were some positives. Firstly the girl on reception who checked us in was brilliant. She was cheerful, helpful and went out of her way to sort us out. She even carried a heavy bag to our room without moaning.
The room was also very clean and we all got a good night's sleep, which I guess is all you really want at a hotel like this.
All in all, I wouldn't stay here again if there was another hotel available within 30 miles but I'd prefer it to sleeping rough on the hard shoulder of the M26.
13 de agosto de 2014