Rated 3,5 out of 5 by 138
Rated 1,0 out of 5,0 by TC999 Downgraded to a twin - so much for Gold Elite status
I always try to use Holiday Inns when I can - this stay has definitely put me off. I left a Holiday Inn at Taunton, where I had been upgraded in recognition of my status, and arrived at Shepperton to find I had been downgraded to a twin. I suffer with back problems, so this alarmed me straight away. The reception staff did not show any consideration to my circumstances and offered no solution.
To add insult to injury, my room was not clean (dirty bath, soap grime and hairs). The power sockets didn't all work and the power supply was unstable.
On a plus side, the restaurant and bar staff were very good, helpful and polite.
20 de julio de 2014
Rated 5,0 out of 5,0 by RJ_Wales Great staff. Quiet location
Staff always professional and friendly.
Rooms are a bit dated but clean and comfortable.
Bar meals are reasonable value and good quality.
Pool and fitness centre on site - but I didn't use these facilities.
Will stay again when in this part of the country.
19 de julio de 2014
Rated 1,0 out of 5,0 by Lidi35 Nice Property Shame about the rooms
The reception staff are not overly willing to assist at this property unlike their counterparts at other properties. I had trouble with mobile network coverage when I checked in. I was handed a key to go and check another room for myself. Sadly the network coverage was non existant in the alternative room. I felt this was deliberate, especially when the front desk staff advised me that their mobile phones had coverage and had no problem.
On the second day we left the room and returned at 2.30pm. It was not made up and the hotel was empty so there was no excuse that occupied rooms were left un- made. I was most disappointed as we had a function to attend that evening and had only just over an hour to prepare but were left using an un-made room.
The staff also fail to advise that a code is needed to leave the car park and the intercom at the car park does not work.
This property does not give consideration to their Priority Club members.
18 de julio de 2014