Rated 4.0 out of 5 by 394
Rated 5.0 out of 5.0 by thodoris77 Legoland Weekend
Stayed here while visiting Legoland with the kids. Very comfortable, staff were really helpful, despite the refurbishment, they went out of their way to make us comfortable.
The only disappointment was that my daughter, who has multiple allergies, was not able to eat a cooked breakfast. As the food was cooked offsite, the chef was unable to tell us if it was safe for her to eat.
August 24, 2015
Rated 1.0 out of 5.0 by FezBA Somewhere to sleep
I use this hotel quite frequently, it is never the greatest hotel, but if you get a refurbished room then it's clean, modern and comfortable and given it's location it is decent value for money.
Some things are always a little irratating, such as the very poor internet, the poor TV (which randomly switches on and off, or decides not to work at all, or has the loudest and most annoying musical introduction imaginable!), or the staff who are ovely keen to do what they have been told, but don't react to your responses. It is as if they are focussed on asking set questions but not trained to respond to the answers. Over time it becomes endearing, though sometimes a little frustrating.
My last visit however was the worst so far. The reception area is being refurbished, as such the bar is now commendeered to be reception and the bar area moved to a meeting room, with decorating table with an array of alcohol on it. This is during the summer holiday time when the hotel is full of people travelling through the airport. So all the temporary facilities which would have be inadequate for a quiet period were over run for this busy period. Then in a morning during the check out times there were men on ladders in the the temporary reception fitting lights. It feels just so uncoordinated.
This could be at best a decent value hotel with very little effort, but instead it seems to constantly lurch toward Fawlty Towers-ness. I have stayed in worse hotels, but I just think this one could be so much better with just a little more effort.
August 24, 2015
Rated 5.0 out of 5.0 by chris1999 Super staff service
Sonia on reception was excellent ,
Great customer care ,
August 21, 2015