Rated 4,4 out of 5 by 243
Rated 4,0 out of 5,0 by LAP1 September - 1 Night Stay
I stayed with my family at the Holiday Inn Southend last Saturday evening. Mixed feelings about the stay although overall OK. It was the details that let it down.
Firstly, Reception meeting and greeting was excellent. I believe it was the Duty or Front of House Manager that checked us in. He was very welcoming, acknowledged that I was a member of the IHG Club and provided useful information.
We booked two Executive Rooms on a Dinner, Bed and Breakfast rate. Had wanted to book the premier rooms which have a separate seating area with a sofa but the hotel only has four of these and they were all booked. The rooms were clean, well equipped and had great views of the airport runway (as requested). In fact the hotel had met all our requests, high room, airport view and next to each other. The beds were really comfortable, and there was a choice of hard or soft pillows.
So far, so good. Where things weren't so good was the restaurant named 1935. It was a few small things such as no bread with the starter. When I asked for this, I was given a supermarket white slice which had already been spread with margarine! The pudding was Eton Mess, but didn't actually have any fruit with it, only syrup. The set menu was very limited, despite costing £25 and added a supplement of £5 for steak. Breakfast was OK - but the sausages were really fatty, and anything bespoke was extra.
Another issue was that there was only one set of towels per room and one robe. We had to request extra as there were two people in each room!
Upon checkout, the bill wasn't correct. Despite being assured in the restaurant that we had £100 credit under the DBB arrangement between us, they had calculated this incorrectly and the bill was £35 over! This was rectified, but there was a delay and this mean't missing the once every 30 minute train to London - not good.
It would be nice to know that these things would be addressed as it would influence us staying again.
17 de septiembre de 2014
Rated 5,0 out of 5,0 by ItheJD Good place to stay
Stayed for 2 nights with my wife whilst visiting relatives, ideal location, no noise from the airport and great views. Breakfast was good with views over the surrounding area and airfield including the legendary Vulcan.
Also very near the train station if needed.
Hotel is new so it is clean and comfortable. Only complaint is the room lighting as we found it strange to only have one bedside light set-up. Even worse it was on my wife's side!!
Staff were friendly and efficient.
17 de septiembre de 2014
Rated 4,0 out of 5,0 by Susie Sue Great Hotel
Very clean and friendly hotel, ideal location
Rooms are airy, bed comfortable
Great food and sevice
Restaurant overlooks the runway great views
14 de septiembre de 2014