Rated 4.3 out of 5 by 335
Rated 5.0 out of 5.0 by elad12 should include breakfast
Since breakfast buffet is in the open area attached to the lobby, it should be included with the stay.
April 29, 2015
Rated 5.0 out of 5.0 by Weekend Warrior 87 Great service and well kept property
The customer service was great. The property and room were clean and comfortable. Breakfast service was fast. Overall a great stay!
April 29, 2015
Rated 5.0 out of 5.0 by Mike06320 TERRIFIC location and newly updated
This facility was nearing end of major renovations and looked wonderful.!! ( The only drawback was the resultant unavailabilty of the fitness center ). Rooms were spacious and comfortable. The breakfast buffet was very good, the staff and service outstanding ! Major consideration was the location of this Holliday Inn. We never moved the car.. was able to walk everywhere, and the tour trolley was just a couple blocks away.
April 26, 2015
Rated 5.0 out of 5.0 by jenkins357 Traveling Man
Excellence Hotel, great location, comfortable bed, great service. The breakfast buffet was excellence with a great variety to choose from. The staff made me feel right at home. I always stay at this hotel when visiting St. Augustine
April 22, 2015
Rated 5.0 out of 5.0 by candacee Great Breakfast, Service and Comfortable Stay
We were recently at the Holiday Inn in St. Augustine for a weekend wedding and the hotel fit perfectly for our family. We had 3 adults and 3 kids (8,6
April 22, 2015
Rated 5.0 out of 5.0 by marose Pleasant hotel, great staff
Found the staff person at check-in efficient and helpful with dinner suggestions. Server at breakfast was excellent but thought our breakfast was included and it was not. Pool needed some attention.
April 18, 2015
Rated 5.0 out of 5.0 by lagrangegirl Loved the staff, but
normally I am not a complainer - but I am making an exception. There was no partition between the bedroom and the sofa/living room, also that room was only half painted. This is the only hotel that I have ever stayed in that did not have complimentary breakfast. Your breakfast buffet was priced high - we had to go next door every morning for breakfast. I am sorry for complaining.
April 17, 2015
Rated 4.0 out of 5.0 by Mark and Maria Bad reception to tired guest. Not like a Holiday Inn
Receptionist was too busy looking down at her desk and did not great us or bother to find our reservation which was prepaid by our son as a present. I even asked her if she was having a bad day, but she did not even get my hint.
The rest of out stay was perfect just like a Holiday Inn. However we will not stay at this hotel again because the staff we had contact with was not friendly and courteous
Even the restaurant person who came to tell us they were closed was not friendly. There is lack of Customer Service Training
April 16, 2015